ITSM Administrator at Mr Price Group

Job Description

• In this role, you'll be the guardian of our ITSM governance layer, ensuring seamless operations and efficiency. Your expertise will shine as you nurture our ITSM management tool, streamline processes, and elevate stakeholder awareness. Take the lead in shaping the future with us!

Responsibilities

• Coordinate with support teams to ensure timely resolution of requests. 
• Develop and maintain the Service Catalogue.
• Create, maintain and optimize the data within the ITSM tool.
• Operational reporting.
• Develop, maintain and review ITSM policies and processes.
• Enhance and support of the Xurrent integrations.

Qualifications

• Relevant IT Diploma/ Degree and ITIL4 Foundation certification would be advantageous.
• Experience on working on best practice tools (Xurrent, ServiceNow, Manage Engine, Jira etc).
• At least 1 year working experience with Javascript and HTML. 
• Automations and integrations experience is advantageous.
• Process Management e.g., Incident Management, Problem Management, Change Management, Asset Management, Configuration Management, Contract Management, Knowledge Management and Project Management.
• Business Analysis skills would be advantageous.
• Communication skills, detailed-orientated and willingness to learn.
• Based in Durban.