JHB - DC Life Training Consultant - 1DP Sandton at Discovery Limited

Areas of responsibility may include but not limited to:

Training Program Development:

• Conduct needs analyses with business bi-annually
• Collaborate with subject matter experts (SMEs) to design and develop learning programs relevant to new products, new systems and based on needs identified through analysis
• Create engaging learning material and update these as needed, including generic-, systems- and product related content.
• Design and develop online learning programs through Articulate 360 software
• Customise training programs based on the specific needs of different teams (e.g., sales, underwriting, claims).
• Develop and update learning material including generic, compliance, systems and product

Training Delivery:

• Conduct Business Unit Induction for new employees
• Conduct periodic and regular learning sessions existing employees in line with business requirements
• Provide coaching (live and upon request) and feedback to improve performance.
• Evaluate training effectiveness and adjust delivery methods as needed.

Product and Process Training:

• Ensure that employees understand insurance products, policies, and procedures.
• Provide ongoing training to keep employees updated on industry trends and changes.

Skills Development:

• Identify skill gaps and recommend targeted training solutions.
• Foster continuous learning and professional development among employees.

Reporting and Administration

• Ensure that iQS objectives are met monthly
• Capture learning stats for division and for the purposes of WSP and ATR.
• Perform required administrative tasks relevant to the role

Analyse

• Meetings are documented and feedback report with learning suggestions is compiled and distributed to the leaders.
• Training needs identified feed into the Annual Training plan for Discovery Life
• Training requested is delivered to the required standard

Design

Conduct business unit Induction:

• Design and develop learning programs
• Consult on learning programs
• Develop and update learning material including generic, systems and product information
• Training classes captured on Aspire
• Content is correctly documented
• Launch content is incorporated into the Induction training material
• Learner reaction forms are completed and discussed in 1:1 with leader
• Monthly training report per learner is compiled and distributed to line managers
• Allocate badges
• Report to Compliance

Develop

• Assessment development; develop both written and online assessments i.e. monthly incentive assessment and Induction

Conduct simulation calls for client facing areas:

• Line manager reviews and approves all developed assessments
• Testing of assessments reveals minimal ambiguity
• Assessments test relevant content
• Feedback from learners and stakeholders by completing learner reaction forms (for Induction)
• Allocate badges per criteria
• Line manager reviews and approves all developed assessments
• Testing of assessments reveals minimal ambiguity
• Assessments test relevant content
• Feedback from learners and stakeholders by completing learner reaction forms (for Induction)
• Allocate badges per criteria

Facilitate learning sessions

• Surveys and feedback indicate satisfactory training delivery
• Feedback from learners and stakeholders by completing learner reaction forms
• Adhoc surveys by line manager to evaluate training standards and performance
• Report to Compliance when necessary

Capture learning stats for division and for the purposes of WSP and ATR

• Standard templates are used (where relevant) and information is presented accurately and completely
• All training registers are captured on Aspire.

Education and Experience

Essential:

• Matric
• Minimum of 4 years’ experience working with the Discovery Life products

Advantageous:

• Train the Trainer certification
• ETDP Diploma
• E-learning software development knowledge

Knowledge

Essential:

• Advanced knowledge of the Discovery Life products
• Ability to communicate with internal and external team members.
• Strong communication skills, both written and verbal.

Advantageous:

• Intermediate level proficiency in MS Office applications, Powerpoint.
• E-learning software development Knowledge Advanced knowledge of Paradigm and SAM

Skills

Essential:

• Presentation
• Facilitation
• Communication
• Coaching