Latest Jobs at Discovery Limited

Job Purpose

• This Human Capital Manager (HCM) is responsible for supporting the needs of business in all human capital matters, including implementing the human capital plans and programmes. The HCM supports and assists business in the attraction, development, and retention of top talent to deliver on the Bank’s ambition. This role is specifically focused on the Bank’s client-facing divisions.

Areas of responsibility may include but are not limited to

• Operationalise and deliver on the Bank’s HC strategy across the people value chain, including recruitment, training and development, retention, performance management, employee engagement, wellness and talent management
• Be the HC lead for people-related projects in the business
• Support and drive the talent acquisition strategy
• Support the Bank team in establishing and achieving Employment Equity targets
• Provide performance management support
• Provide input to the organisational design of the division
• Facilitate employee relations support and advice in line with central ER processes
• Ensure that the Discovery culture and values are alive within the Bank and that employees are engaged
• Promote employee wellness
• Provide day-to-day HR support to the division
• Identify and communicate people trends in various areas

Personal Attributes and Skills

• A passion for people and people development
• Knowledge of and exposure to HC systems
• Understanding of client/contact centre operations
• Ability to translate strategy into action
• Exceptional problem-solving skills
• Understands business strategy and dynamics
• Strong written and verbal communication skills
• Ability to deal with ambiguity and continuous change
• Excellent leadership skills

Education and Experience

• Relevant HR, Industrial Psychology or business-related degree is essential
• Honors degree is preferred
• At least 5 years’ HC consultant experience in financial services with exposure to the full employee lifecycle
• At least 3 years’ HC experience in a client service/operations environment is essential
• HC Experience in Banking is essential

Technical Skills or Knowledge

• A passion for people and people development
• Knowledge of and exposure to HR systems
• Operational focus with good attention to detail
• Ability to translate strategy into action
• Creative thinker with the ability to operationalise innovation
• Exceptional problem-solving skills
• Understands business strategy and dynamics
• Strong written and verbal communication skills
• A passion for personal development and growth with high learning potential
• Ability to deal with ambiguity and continuous change

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Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook

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Role Purpose

• You are a core member of Vitality Actuarial and Data Science (VADS), responsible for turning data into intelligent products that change how members experience Vitality and producing insights that change the business. You work at the intersection of behavioural science, health data, financial services and applied AI and you own the journey from a raw idea to something live in members' hands.
• Your primary responsibility is to find and extract new value from data that others haven't seen yet. You do this by being intensely curious about the business, the members, the data estate, and the frontier of what AI can now do. You go looking for problems. You prototype fast. You ship. Then you find the next one.
• You are the team's connective tissue to the outside AI world; the person who knows what shipped last week, what's hype, and what's quietly changing everything and you bring that back with a point of view, not a link dump.

Key Responsibilities

Building & Shipping Intelligent Products

• Own ML products end-to-end  from data exploration and problem framing through to production deployment on GCP (Vertex AI, BigQuery) and/or Azure Databricks. You don't hand things off at the notebook stage.
• Deploy and operationalise LLMs and ML models that drive personalisation, engagement and intelligent recommendations for millions of Vitality members.
• Write production-grade code, not just experiments. You care about MLOps, monitoring, and what happens to your model on day 90, not just day one.
• Partner with engineering, platform and data teams to strengthen Vitality's AI platform and data products. You hold the technical bar on what "good" looks like.

Extracting New Value from Data

• Go looking for value proactively surface use cases that unlock member impact, business value or entirely new products. Nobody needs to hand you a brief.
• Interrogate the data estate. Know what we have, what we don't, what's underused, and what external data would change the game. Come with proposals.
• Prototype fast, kill fast, scale what works. You're comfortable running multiple bets and being honest about what's not landing.
• Frame the "so what." Every model, every insight you can articulate the decision it changes and the value it creates.

Being the Team's Signal on AI

• Stay obsessively current on what's happening in AI, ML and LLMs. Not as a hobby, but as a professional discipline.
• Separate signal from noise and bring back a curated, opinionated view of what actually matters for Vitality.
• Run experiments with new tools and techniques before anyone asks. Come with evidence, not opinions.

Raising the Team Around You

• Upskill junior members on modelling, engineering discipline and how to think about problems, not just solve them.
• Demystify AI for actuarial, business and executive stakeholders. Translate without dumbing down.
• Translate complex technical work into clear, compelling narratives for Vitality Exco, the Discovery Board and Group Exco.

Core Skill Development

• Applied machine learning and LLM engineering — model development, fine-tuning, RAG, evaluation, prompt engineering, and productionisation.
• MLOps and production discipline — CI/CD for models, monitoring, drift detection, versioning, cost management.
• Cloud-native data science — GCP (Vertex AI, BigQuery) and/or Azure Databricks fluency.
• Data fluency across the Vitality estate — knowing where data lives, how it flows, and where the untapped value sits.
• Business translation — converting behavioural, actuarial and commercial questions into precise technical problems.
• Executive storytelling — framing technical work so senior leaders can make decisions on it.
• Behavioural science literacy — enough to design products that actually change what members do.

Who You Are

• 5–8+ years in data science, ML, or a closely related quantitative field.
• A degree in a quantitative discipline (actuarial science, statistics, computer science, data science, maths, physics, or similar). Postgraduate work is a plus.
• Proven track record of taking models from prototype to production; you understand MLOps, not just model accuracy.
• Strong Python and SQL are expected. Experience with GCP (Vertex AI, BigQuery), Databricks, LLM-based applications and hands-on data engineering is beneficial.
• Genuine curiosity about behavioural science, health, wellness, or insurance — not just the tech.

The Mindset That Matters Most

• Intensely curious. You can't leave a question alone. You go three levels deeper than the brief. You read the paper, then you try the thing, then you tell us why it matters.
• High ownership. You don't wait to be told. You see the gap, you close it. You see the problem, you own it end-to-end. "Not my job" is not in your vocabulary.
• Bold. You propose the unconventional. You challenge assumptions (including the Chief Actuary's). You push into territory where there's no precedent.
• Value-hunting. You are wired to find value others miss in the data, in the workflow, in the model, in the member journey. You measure yourself on impact shipped, not work done.
• Obsessively current. You live in the AI space. You know what shipped last week, what's hype, and what's quietly changing everything.
• Resilient. AI in a large organisation means navigating ambiguity, scepticism and competing priorities. You don't crumble when it gets hard, you recalibrate and keep moving.
• Generous. You make the people around you better. You teach, you give honest feedback, you celebrate other people's wins.

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Areas of responsibility may include- but is not limited to

• Researching and sourcing external /internal training programs and providers to meet the Central Service Team and Integrated Business Solutions training needs. Presenting and sharing data driven insights in a meaningful way, to inform strategy.
• Conducting each component of the training cycle within the business units i.e., Training Needs Analysis, and Design, Develop, Delivery, Assessment and Measurement, People Performance Enhancement, as well as protocol updates.
• Design, develop, deliver, and update customized training interventions that meet business needs.
• Identify knowledge and skills gap within the Central Service Team and Integrated Business Solutions business units, and planning, designing, and conducting training interventions that close the gaps.
• Development of existing and new staff in the area.
• Increase the skills levels of the business unit through targeted training interventions, including coaching.
• Deliver training sessions.
• Schedule and plan learning sessions in accordance with business unit requirements.
• Conduct formal preparation for training.
• Provide learners with practical application opportunities. (Practical application during and post training)
• Provide Formative and Summative assessment feedback. (Feedback on any assessments or developmental areas picked up on assessments / QA reports)
• Complete all required administration. (stats reaction evaluation / training utilization) Evaluate Training interventions.
• Obtain a completed reaction evaluation form from all learners.
• Measure impact of learning intervention
• Maintain accurate and complete training and assessment records.
• Provide timely and regular feedback to management and team leaders on training, coaching, induction, trends identified, training needs.

Personal Attributes and Skills

• Smart Creative “out of the box thinking.”
• Ability to work in a flexible and changing environment.
• Ability to work under pressure, driven to excel.
• Outstanding communication skills
• Assertiveness and resilience
• Innovation and initiative
• Analytical thinking and decision-making abilities.
• Highly structured and action oriented
• Elevated level of attention to detail, resilience, enthusiasm, energy and drive
• A team player who can work alone when required and without supervision.
• Ethical and able to maintain confidentiality and manage boundaries.
• Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organisation. Relates well to people at all levels. Uses humour appropriately to enhance relationships with others.
• Speaks clearly and fluently. Expresses opinions, information, and key points of an argument clearly.
• Makes presentations and undertakes public speaking with skill and confidence.
• Responds quickly to the needs of an audience and to their reactions and feedback.
• Projects credibility.

Qualifications & Experience         

• 6 months SSM above 100%
• At least 1 year experience in current skill as a permanent employee
• SME Experience - Advantageous
• Dual or multiskilled - Advantageous
• Training experience - Advantageous
   

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Key Purpose

• The Dual Scheme Administrator is responsible for the day-to-day administration of Umbrella Fund Operations and Group Risk Billing within the Retirement Funds business unit. This includes managing Retirement Fund disciplines—such as contributions, claims, transfers, and regulatory processes—and administering Group Risk policies, reassurance premiums, Vitality billing, broker changes, and related queries. The role ensures accurate integration of fund data and financial transactions, compliance with regulatory frameworks, and continuous improvement of processes. The incumbent supports strategic initiatives to streamline fund consolidation, enhance operational efficiency, and deliver committed services to clients, while actively contributing to change management and team motivation.

Areas of responsibility may include but not limited to

Areas of responsibility may include but are not limited to:

• Reconciliation and investments as per Conduct Standard of Contributions as per Employer payroll
• Section 13A non-compliance prepping and communication to Employers and Members
• Communication of certificates as per the Regulatory and SLA requirement, member, paid up, investments and benefit statements
• Capturing Contribution data in register
• Query management
• Audit queries

Personal Attributes

• Strong customer‑centric mindset
• High attention to detail and quality
• Excellent verbal and written communication skills
• Strong coordination and follow‑through ability
• Proactive, organised, and deadline driven
• Ability to build and maintain professional relationships
• Comfortable working across multiple teams and systems
• Eager to learn, develop, and grow within Account Management
• Able to work independently and within a team environment

Education and Experience

• Matric (required)
• Relevant tertiary qualification (advantageous)
• 3 to 5 years working experience within a Group Life Administration environment and Retirement Fund
• System {MIP} Sonata and Compass.
• 3 to 5 years working experience within a Group Life Administration environment and Retirement Fund.
• Exposure to Employee Benefits (Group Risk and/or Umbrella Funds) (advantageous)
• Working knowledge of Microsoft Office (Excel, PowerPoint, Outlook)
• Experience working with internal systems, workflows, or service platforms (advantageous)

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Areas of responsibility may include but not limited to:

Training Program Development:

• Conduct needs analyses with business bi-annually
• Collaborate with subject matter experts (SMEs) to design and develop learning programs relevant to new products, new systems and based on needs identified through analysis
• Create engaging learning material and update these as needed, including generic-, systems- and product related content.
• Design and develop online learning programs through Articulate 360 software
• Customise training programs based on the specific needs of different teams (e.g., sales, underwriting, claims).
• Develop and update learning material including generic, compliance, systems and product

Training Delivery:

• Conduct Business Unit Induction for new employees
• Conduct periodic and regular learning sessions existing employees in line with business requirements
• Provide coaching (live and upon request) and feedback to improve performance.
• Evaluate training effectiveness and adjust delivery methods as needed.

Product and Process Training:

• Ensure that employees understand insurance products, policies, and procedures.
• Provide ongoing training to keep employees updated on industry trends and changes.

Skills Development:

• Identify skill gaps and recommend targeted training solutions.
• Foster continuous learning and professional development among employees.

Reporting and Administration

• Ensure that iQS objectives are met monthly
• Capture learning stats for division and for the purposes of WSP and ATR.
• Perform required administrative tasks relevant to the role

Analyse

• Meetings are documented and feedback report with learning suggestions is compiled and distributed to the leaders.
• Training needs identified feed into the Annual Training plan for Discovery Life
• Training requested is delivered to the required standard

Design

Conduct business unit Induction:

• Design and develop learning programs
• Consult on learning programs
• Develop and update learning material including generic, systems and product information
• Training classes captured on Aspire
• Content is correctly documented
• Launch content is incorporated into the Induction training material
• Learner reaction forms are completed and discussed in 1:1 with leader
• Monthly training report per learner is compiled and distributed to line managers
• Allocate badges
• Report to Compliance

Develop

• Assessment development; develop both written and online assessments i.e. monthly incentive assessment and Induction

Conduct simulation calls for client facing areas:

• Line manager reviews and approves all developed assessments
• Testing of assessments reveals minimal ambiguity
• Assessments test relevant content
• Feedback from learners and stakeholders by completing learner reaction forms (for Induction)
• Allocate badges per criteria
• Line manager reviews and approves all developed assessments
• Testing of assessments reveals minimal ambiguity
• Assessments test relevant content
• Feedback from learners and stakeholders by completing learner reaction forms (for Induction)
• Allocate badges per criteria

Facilitate learning sessions

• Surveys and feedback indicate satisfactory training delivery
• Feedback from learners and stakeholders by completing learner reaction forms
• Adhoc surveys by line manager to evaluate training standards and performance
• Report to Compliance when necessary

Capture learning stats for division and for the purposes of WSP and ATR

• Standard templates are used (where relevant) and information is presented accurately and completely
• All training registers are captured on Aspire.

Education and Experience

Essential:

• Matric
• Minimum of 4 years’ experience working with the Discovery Life products

Advantageous:

• Train the Trainer certification
• ETDP Diploma
• E-learning software development knowledge

Knowledge

Essential:

• Advanced knowledge of the Discovery Life products
• Ability to communicate with internal and external team members.
• Strong communication skills, both written and verbal.

Advantageous:

• Intermediate level proficiency in MS Office applications, Powerpoint.
• E-learning software development Knowledge Advanced knowledge of Paradigm and SAM

Skills

Essential:

• Presentation
• Facilitation
• Communication
• Coaching
   

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Job Purpose

• The Financial Accountant is responsible for delivering accurate and timely accounting, financial reporting, balance-sheet control and financial analysis for allocated areas within Vitality Finance Reporting. The role supports the Team Leader in maintaining an effective financial-control environment, identifying and mitigating financial risks, improving reporting processes, and identifying sustainable cost efficiencies.

Areas of Responsibility includes but are not limited to:

• Prepare accounting journals and, where appropriately delegated, review journals prepared by others in accordance with approved controls.
• Prepare, review and maintain complete balance-sheet reconciliations with clear and appropriate supporting documentation.
• Investigate and resolve reconciling items, unusual transactions and aged balances within agreed reporting timelines.
• Support the accurate and timely completion of month-end and year-end close and reporting activities.
• Perform transaction validation, general-ledger review, variance analysis and trend analysis.
• Prepare clear financial commentary explaining material movements, financial risks and emerging issues.
• Support budget preparation, forecasting processes and budget-versus-actual tracking.
• Monitor and support allocated accounts-receivable activities, including investigation and resolution of outstanding or unallocated balances.
• Review or approve supplier orders, invoices, staff reimbursements and management expenses within formally delegated authority.
• Support internal and external audits by coordinating evidence, responding to information requests and tracking resolution of findings.
• Apply relevant accounting principles and assess the financial implications of contracts and commercial arrangements.
• Maintain effective financial controls and promptly escalate control weaknesses, unresolved exceptions and financial risks.
• Identify and implement opportunities to improve efficiency, accuracy, standardisation and cost management.
• Perform ad hoc financial analysis and support finance-related projects as required.

Qualifications and experience

• BCom degree or equivalent qualification, majoring in Accounting or Financial Accounting.
• Minimum two years relevant experience in financial accounting or finance reporting.
• Practical experience in month-end reporting, journal processing, balance-sheet reconciliations, variance analysis and audit support.
• Sound working knowledge of IFRS and financial-control principles.
• Advanced Microsoft Excel capability, including complex formulas, data validation, pivot tables, reconciliations and analysis of large datasets.
• Proficiency in Microsoft Excel, Word, PowerPoint and Outlook.
• Experience interpreting contracts or complex financial arrangements would be advantageous.

Competency framework

Technical competencies

Behavioral competencies

• Financial accounting and IFRS application
• Accuracy and attention to detail
• Balance-sheet control and reconciliation
• Ethics, integrity and accountability
• Financial reporting and analysis
• Analytical thinking and problem-solving
• Budgeting and forecasting support
• Able to work well in a fast-paced environment
• Internal controls and risk identification
• Planning, prioritization and deadline management
• Advanced Excel and data analysis
• Initative, resilience and continuous improvement

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Key Purpose

• Taking a portfolio view, the Portfolio Programme Manager will manage business transformation programmes, as per defined methodology to ensure that the Programme goals and objectives are achieved within the overall scope, that overall delivery takes place within time and budget and ensure that product value is provided to the Health business to meets its objectives.
• They will be a key member of the PMO Management team that actively drives strategy definition and implementation, including measurement of projects and monthly\bi-annual reporting on all project deliverables in the department.  
• Mentoring and coaching of PMO staff with the view to grow and development the team. May include direct line management responsibilities.

Areas of responsibility may include but not limited to

PORTFOLIO

• Responsible for successful management of business portfolio against business objectives (based on portfolio metrics that are pre-defined)
• Producing reports and artefacts on Portfolio initiatives 

PROGRAMME MANAGEMENT

• Facilitate in defining the product and programme objectives for business case approval
• Responsible for successful implementation of programme against business objective
• Planning and Management of interdependencies between projects and features (includes project and product roadmap) 
• Manage programme progress. Manage and drive at epic and sprint level goals being achieved
• Manage the delivery backlog
• Reporting and presenting showcases of programme progress 
• Leadership & stakeholder engagement
• Resource management and allocation on the programme
• Management of programme risks, quality 
• Programme budget management
• Programme closure & learnings
• Programme Benefit Management and returns tracking

Leadership & Line Management role in the PMO, including: 

• Manage a team of project managers on the Programme
• Line Management responsibilities of PMO staff
• Mentor & guide the programme team and PMO colleagues where required
• Participate in PMO Peer Reviews
• Contribute to PMO Strategy & Objectives

Personal Attributes and Skills

• Tenacity
• Manage Ambiguity
• Cultivate Innovation
• Drives results
• Excellent facilitation and presentation skills 
• Solid understanding of systems development life cycle
• Knowledge of Discovery Products and legacy systems environment
• Evangelist for progressive and fit for purpose Programme and Project Management and governance 

Education and Experience

• BSc. IT/Engineering/Computer Science or equivalent from a recognized University
• OR BCom Information Systems
• Software project management/delivery experience
• At least 5-7 years’ experience managing projects in a systems development environment
• User interface analysis and/or Usability experience advantageous
• Agile solution delivery experience
• Good communication skills (written/oral and presentation).
• Solid understanding of SDLC (traditional and agile), including phases, technical jargon, and artefacts (input and output).

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Key Purpose

• The Security DevOps Specialist role at Discovery Limited is responsible for designing, developing and maintaining secure software artefacts, automated security pipelines and security tooling across the software development lifecycle. The role integrates security practices into CI/CD workflows, develops and manages security automation code, and ensures the security of containerised and cloud-native environments. Working within the Information Security Services team, the role builds and maintains security capabilities that enable secure software delivery while protecting Discovery's digital assets and development infrastructure.

Areas of responsibility may include but not limited

• Design, implement and maintain secure CI/CD pipelines with integrated security controls
• Implement security-as-code practices and automate security policy enforcement
• Collaborate with development teams to integrate security testing into SDLC
• Manage container security including image scanning and Kubernetes security policies
• Configure secrets management solutions and secure credential handling
• Develop infrastructure-as-code templates with embedded security controls
• Monitor and respond to security alerts from automated scanning tools
• Conduct security reviews of code and infrastructure configurations
• Create security documentation and operational procedures
• Support incident response for application and infrastructure security events
• Implement cloud security controls across AWS, Azure or GCP environments
• Provide security training to development teams on secure coding practices
• Maintain compliance with security frameworks and audit requirements

Personal Attributes and Skills

• Excellent knowledge of technology environments 
• The ability to articulate security in non-technical business impact terms  
• Business Writing Skills, Presentation and Facilitation Skills 
• Customer Service Orientation, Result Orientation, Negotiation skills 
• Personal organisation and time management skills 
• Time and Task Delivery Management 
• Professional Communication (written, verbal/presenting and listening) 
• Interpersonal skills - Ability to build relationships with people from all different backgrounds and at different job levels 

Qualifications & Experience

Essential  

• IT-related Diploma or Degree
• Relevant experience in DevOps/security
• CI/CD tools experience
• Container/Kubernetes knowledge
• Python/Bash scripting
• 5+ years Senior DevOps experience.
• Experience with container platforms.
• Experience with cloud platforms (AWS, Azure and GCP).

Advantageous  

• Application Security.
• Security certifications (Security+, CEH)

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Key Purpose:

The successful applicant will be responsible for but not limited to the following job functions:

Assessing the case in relation to the following:

• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment
• Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
• Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home, Homecare etc.)

Effective and accurate communication to all stakeholders:

• Case update to the provider
• Funding decisions and benefit confirmation to the members
• Request for additional information from the treating doctor or practice manager
• Engaging with Patient Services Manager and hospital staff
• Handling escalations from Providers and internal stakeholders
• Preparing and presenting complex case to clinical review
• Trend Analysis of inefficiencies and proposals to correct
• Appropriate internal case referrals for clinical management

Operational Targets:

• Attend to patients on daily report
• Review all low acuity admission requests
• Quality of processes

 Education and Experience:

The following requirements are essential:

• Matric
• Must be a Registered Nurse
• Valid SANC Registration
• 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
• 2 years Managed health care experience 
• Microsoft Office (Specifically Excel experience)
• Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills

The following requirements are advantageous:

• 1 – 2 years ICU experience
• Knowledge of DH SOP’s and Process experience (internal only)
• Provider payment arrangements (internal Only)
• Clinical coding knowledge of ICD-10 and/or CCSA

 Personal Attributes or Competency Profile

The Discovery Person

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver