Human Capital Manager at Discovery Limited

Job Purpose

• This Human Capital Manager (HCM) is responsible for supporting the needs of business in all human capital matters, including implementing the human capital plans and programmes. The HCM supports and assists business in the attraction, development, and retention of top talent to deliver on the Bank’s ambition. This role is specifically focused on the Bank’s client-facing divisions.

Areas of responsibility may include but are not limited to

• Operationalise and deliver on the Bank’s HC strategy across the people value chain, including recruitment, training and development, retention, performance management, employee engagement, wellness and talent management
• Be the HC lead for people-related projects in the business
• Support and drive the talent acquisition strategy
• Support the Bank team in establishing and achieving Employment Equity targets
• Provide performance management support
• Provide input to the organisational design of the division
• Facilitate employee relations support and advice in line with central ER processes
• Ensure that the Discovery culture and values are alive within the Bank and that employees are engaged
• Promote employee wellness
• Provide day-to-day HR support to the division
• Identify and communicate people trends in various areas

Personal Attributes and Skills

• A passion for people and people development
• Knowledge of and exposure to HC systems
• Understanding of client/contact centre operations
• Ability to translate strategy into action
• Exceptional problem-solving skills
• Understands business strategy and dynamics
• Strong written and verbal communication skills
• Ability to deal with ambiguity and continuous change
• Excellent leadership skills

Education and Experience

• Relevant HR, Industrial Psychology or business-related degree is essential
• Honors degree is preferred
• At least 5 years’ HC consultant experience in financial services with exposure to the full employee lifecycle
• At least 3 years’ HC experience in a client service/operations environment is essential
• HC Experience in Banking is essential

Technical Skills or Knowledge

• A passion for people and people development
• Knowledge of and exposure to HR systems
• Operational focus with good attention to detail
• Ability to translate strategy into action
• Creative thinker with the ability to operationalise innovation
• Exceptional problem-solving skills
• Understands business strategy and dynamics
• Strong written and verbal communication skills
• A passion for personal development and growth with high learning potential
• Ability to deal with ambiguity and continuous change