Junior Agile Change Manager at The Rank Group

Job Purpose:

The Junior Agile Change Manager (JACM) manages the evolving change process for the internal platform of the Rank Interactive business, including changes to integrated, third party services.

The JACM runs a CAB-less change process, designed to support flexibility through a high rate of change on the platform, minimising administration, but maintaining sufficient governance to ensure we comply with business goals and regulatory obligations.

This is a critical role, suitable for someone with exposure to change management, but primarily with the key characteristics of logical thinking, relationship building, and the ability to prioritise while under substantial pressure.

Main Accountabilities and Responsibilities: 

• Manage the change calendar across the service portfolio
• Co-ordinate development, test and business teams, to ensure changes are transparent, robust and successful
• Assess changes for compliance with governance and audit criteria
• Work with business stakeholders to continuously align change windows with pattern of business activity
• Scrutinise and challenge change risks and provide an independent risk assessment to business stakeholders
• Work with squads to develop a good level of knowledge of the technology involved in delivering services
• Measure, monitor and report on the change process and outcomes to identify areas for improvement
• Communicate change details and schedules to the business, technology stakeholders and development squads
• Work with other change functions to deliver a coherent change process across the entire Rank Group landscape
• Contribute to deployment runbooks and implementation plans
• Facilitate meetings such as Go No Go calls and Post Implementation Reviews

Qualifications

Must haves: 

• 2 years’ experience in a change/release, project management, software delivery or IT service management operational role
• Understanding of current technology involved in delivering digital services and experienced in translating this into non-technology language
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Exposure to change/release processes and management across a large and complex IT enterprise as well as experience of Agile, Kanban or Scrum working practices
• Acting as a trusted technology intermediary for business teams
• Experience in acting strategically and tactically to deal effectively with ambiguity and changing business priorities

Desirables: 

• History of quickly gaining confidence of business and technology colleagues through good communication and influencing skills
• Experience in influencing and negotiating with 3rd party suppliers and partners to achieve mutually beneficial outcomes
• Exposure to ISO 27001 Information Security framework
• Qualification in ITIL, or willing to work towards one

Personal Qualities: 

• Demonstrates sense of passion and pride about own work. Positive attitude and adapts well to change. Inspires passion and excitement around shared goals, promoting environment of achievement.
• Excellent written and verbal communication and presentation skills, particularly adept at simplifying and articulating complex topics and employing a wide range of communication styles to engage with all levels of the organisation
• Ability to balance the needs of competing stakeholders
• Ability to remain calm and professional under pressure
• Ability to initiate and manage change in a way which enhances service performance
• Analytical and logical approach to problem-solving, demonstrating a rigorous attention to detail