Junior Application Support Analyst (Contract) at Boardroom Appointments

THE ROLE

• This role forms part of a global Application Management and Contingent Workforce division aligned to enterprise client delivery frameworks.
• You will support enterprise application management operations, delivery coordination, workforce processes, and operational administration activities while contributing to service delivery excellence and stakeholder support initiatives.
• The role combines operational support, stakeholder engagement, reporting, workflow coordination, contractor support, and enterprise delivery assistance within a managed services environment.

KEY RESPONSIBILITIES

Application Management & Operational Support

• Supporting enterprise application management environments and operational delivery activities
• Assisting with contractor delivery coordination and workforce support functions
• Collaborating with local and global delivery stakeholders across operational workstreams
• Supporting service delivery alignment and operational readiness initiatives

Workflow Management & SLA Support

• Managing documentation, reporting, and operational workflow activities
• Supporting SLA adherence and operational excellence initiatives
• Assisting with onboarding coordination, contractor administration, and client support activities
• Maintaining operational records and reporting accuracy

Stakeholder & Client Coordination

• Supporting communication between delivery teams, contractors, and clients
• Building positive working relationships across remote and global teams
• Assisting with operational coordination and stakeholder engagement activities
• Supporting client-facing operational and delivery processes

Talent Pipeline & Workforce Support

• Supporting the development and maintenance of delivery and talent pipelines
• Assisting with sourcing and coordination activities using:
• LinkedIn Recruiter
• ATS platforms
• Enterprise sourcing tools
• Supporting contractor retention and workforce delivery continuity initiatives

WHAT WE ARE LOOKING FOR
Key Requirements

• Minimum 1–3 years' experience within:
• Application Support
• Managed Services
• Enterprise support environments
• Workforce delivery operations
• Strong communication and stakeholder engagement capability
• Ability to work within remote and global teams
• Strong organisational and workflow management skills
• Understanding of application management and support models
• Comfortable working with LinkedIn Recruiter, ATS platforms, and sourcing tools

KPIs & SUCCESS MEASURES

• Time-to-submit
• Candidate quality ratio
• Contractor retention
• SLA adherence
• Talent pool growth
• Stakeholder satisfaction
• Operational accuracy
• Pipeline coverage