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Kaelo Engage is a content marketing agency specialising in creating socially responsible content. Whereas a traditional public relations agency may only focus on issuing press releases, we leverage our in-depth experience and team’s passion to profile your sustainability initiatives through meaningful and relevant content creation in print, digital, br...
Job Description
Purpose
The Client Relations Manager manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.
Building and maintaining relationships with clients and key personnel within key account companies
Conducting reviews and needs based research to ensure clients are satisfied with products and services
Identify and implement up-sell and cross selling opportunities
Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
Manage a portfolio of clients in accordance to the agreed Service Level Agreement
Develop and enhance retention and growth strategies
Develop, maintain and improve consistent client communication and engagements
Track, measure and evaluate the effectiveness of CRM processes within each client
Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
Manage and strengthen the relationship with all clients in the portfolio
Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
Ensure that all events are monitored in accordance with the allocated budget
Document all meetings and ensure clients receive feedback within agreed upon turn-around times
Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo
Qualifications
PERSON DETAILS : WORK EXPERIENCE
REQUIRED
PREFERRED
EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
PREFERRED
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Additional Information
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