Junior Client Success Consultant at Vantage Debt Management

Responsibilities and Duties

• Manage a portfolio of clients
• Develop and maintain a great relationship with his/her clients
• Manage and resolve all service-related queries from clients via email and telephone
• Conduct regular budget review and adjust payment plan
• Assist the client in completing the debt counseling process
• Maintain/improve retention ratio, PDA ratio, and aftercare fee ratio

Key Competencies:

• Customer service orientated
• Excellent verbal and written communication
• Great team player
• Good time management
• Well-organized and great attention to detail
• Ability to work under pressure
• Self-motivated and comfortable in taking initiative
• Ability to work independently

Requirements

Minimum Requirements:

• Matric (National Diploma or Degree is an advantage),
• 2 year of Client Service experience in the financial or Credit industries (Advantage)
• Debt Counselling experience an advantage
• Clear credit and criminal record