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  • Posted: Jun 14, 2022
    Deadline: Not specified
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    Epiroc is your partner for mining and infrastructure equipment. We're excited to build on proven expertise and performance with the same people and a bold new drive to make what's good even better. Just like our name Epiroc says, we want to be on top of things. Epiroc means at or on rock, coming from Greek and Latin roots. It reflects our core bus...
    Read more about this company

     

    Junior Data Analyst

    Main Responsibilities or Functions

    • Document data and development requirements, in the detail required for development.
    • Implement data and development requirements based on gathered and prioritized requirements.
    • Assist project management team to identify and implement activities required to roll out data projects.
    • Power BI report hosting internally and externally for customers.
    • Providing support to customers with Epiroc data systems.
    • Support existing Autonomous KPI reports.
    • Enhance existing Autonomous KPI reports based on customer preferences.
    • Assist automation team improve autonomous operations at customer sites through the data visualization and interpretation.
    • Understand Certiq and RRA data streams and provided input into data availability solutions at customers.
    • Data movement activities such as back up restore to support customers.
    • Assist in planning and implementation data projects.
    • Regular remote monitoring of system health and performance of all installations.
    • Fault analysis (and subsequent prioritization) and data compilation, for escalation to global support team;
    • Facilitate the on-site implementation of software fixes; upgrades and/or system setup;
    • Work alongside the customer's technical teams to assist them in extracting the maximum value from our products i.e. facilitate change management and acceptance of technology at an operational level,
    • Engage with customers through continuous consultations (planned and unplanned), to inform them of additional functionalities within the product portfolio;
    • Collaborate and communicate with all other internal relationship management groups to improve the customer experience;
    • Document customer feedback (for sharing with R&D team) specifically with regards to data availability and flow;
    • Aim to identify known/unknown unresolved product defects and engage global support teams with speed and precision;
    • Set and manage expectations with customers, including regular and timely communications;

    Education and Experience

    • Bachelor’s degree or Diploma in Computer Science, Information Technology or similar,
    • 1-2 years of experience of data structure design,
    • Power Bi Suite of products,
    • SQL Server DDL and DML,
    • Data literacy skills,
    • Experience with communication systems,
    • Experience with networking,
    • Experience with IT security policies,
    • Experience with programming languages such as C#, Java and SQL.

    Competence

    • Good understanding of information systems,
    • Good understanding of process design and data flow,
    • Good communication skills internally and externally and willing to develop strong relations with different stakeholders,
    • Strong Customer Care focus with strong desire to deliver best practice solutions for our customers together with them,
    • A highly-motivated, enthusiastic and results driven individual

    Closing Date: 23rd, June 2022

    Method of Application

    Interested and qualified? Go to Epiroc on www.epirocgroup.com to apply

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