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  • Posted: Jun 14, 2022
    Deadline: Not specified
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  • Epiroc is your partner for mining and infrastructure equipment. We're excited to build on proven expertise and performance with the same people and a bold new drive to make what's good even better. Just like our name Epiroc says, we want to be on top of things. Epiroc means at or on rock, coming from Greek and Latin roots. It reflects our core bus...
    Read more about this company

     

    Customer Care Representative - Northern Cape

    About the job

    Main Responsibilities Or Functions Of Job (describe Major Responsibilities.

    • Processing of customer orders received
    • Quotations to customers (same day) and follow up.
    • Actively promote & market parts sales.
    • Communicate with customers on a regular basis to ensure Customer Service Excellence and report on outstanding orders.
    • Support CTP database.
    • Work closely with sales personnel to create new sales opportunities.
    • Investigate customer credits and recommend solutions to avoid non-conformances.
    • Co-ordinate the movement of demonstration stock.
    • Attend to customer queries/complaints in a timely and professional manner.
    • Support Distributors to optimize parts sales.
    • Support the QA process.
    • Carry out additional duties as may become necessary to ensure the successful operation of the company.

    Required Skills And Capabilities.

    • Computer literacy. Good knowledge of BPCS, Word and Lotus Notes will be an advantage.
    • Excellent interpersonal communication skills to communicate with customers and colleagues.
    • Good telephone manners and skills.
    • Have an understanding of how the supply chain is managed.

    Educational Qualifications And Experience

    • Grade 12
    • 3 years experience in the Customer Service / Internal Sales environment with relevant qualification or diploma.

    Closing Date: 21st, June 2022

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    Service Technician - Mogalakwena

    Main Responsibilities

    • Provide specialized support on Epiroc machines systems including automation.
    • Carry out scheduled services and breakdown repairs on Epiroc EDS equipment.
    • Build strong, lasting relationships with our customers.
    • Coaching Epiroc and Mine employees on how to operate, troubleshoot, and repair Epiroc autonomous and other equipment systems.
    • Fault finding, performing root cause analysis, and, rectifying the issue.
    • Market and promote Field Service work and other Aftermarket services and products to customers to support the business growth of the Aftermarket Department
    • Participate in RCA initiatives to identify reoccurring failures and work together with the Product Company to find sustainable solutions.
    • Participate in productivity and efficiency improvement projects.
    • To take responsibility for the safe storage and maintenance of the company’s vehicles and equipment in your care.
    • Work well in a team to drive a successful output that meets customer requirements.
    • Liaise with Epiroc Product Company Engineering representatives to further develop our product.
    • Be able to carry out set tests on behalf of the Product Company and report on results.
    • Willingness to travel as and when required in the performance of your duties and training.
    • Work standby
    • Be able to work under pressure.
    • Be involved in spare parts inquiries and on-site stocking activities where and when required.
    • Develop maintenance practices for Epiroc equipment and customers aligned with automation.
    • Report back to the manager on issues restricting Epiroc performance
    • May be required to work shifts

     Experience requirements

    • Technical knowledge of Epiroc Surface Rotary Blasthole Drills
    • 2 years of mining experience
    • Advanced RCS Troubleshooting Skills
    • Trimble High Precision GPS Experience 
    • Automation Implementation expertise will be advantageous.
    • Proficient in troubleshooting all drill systems

    Good interpersonal skills

    • Computer Literate  
    • Microsoft Office proficiency (Word, Excel, Outlook, and Powerpoint)
    • Good planning and organizational skills
    • Ability to work unsupervised at Epiroc standards
    • Valid driver’s license

    Educational requirements

    • Grade 12 with a suitable trade qualification
    • Technical Qualification, N4 and/orN5 and/or N6 or equivalent

    Communication

    • Submit comprehensive daily Site Reports.
    • Timeously report on safety issues to relevant Epiroc and Customer personnel.
    • Submit weekly machine performance report
    • Formal email communication when required.
    • Timeously respond to customer inquiries

    Closing Date: 23rd, June 2022

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    Junior Data Analyst

    Main Responsibilities or Functions

    • Document data and development requirements, in the detail required for development.
    • Implement data and development requirements based on gathered and prioritized requirements.
    • Assist project management team to identify and implement activities required to roll out data projects.
    • Power BI report hosting internally and externally for customers.
    • Providing support to customers with Epiroc data systems.
    • Support existing Autonomous KPI reports.
    • Enhance existing Autonomous KPI reports based on customer preferences.
    • Assist automation team improve autonomous operations at customer sites through the data visualization and interpretation.
    • Understand Certiq and RRA data streams and provided input into data availability solutions at customers.
    • Data movement activities such as back up restore to support customers.
    • Assist in planning and implementation data projects.
    • Regular remote monitoring of system health and performance of all installations.
    • Fault analysis (and subsequent prioritization) and data compilation, for escalation to global support team;
    • Facilitate the on-site implementation of software fixes; upgrades and/or system setup;
    • Work alongside the customer's technical teams to assist them in extracting the maximum value from our products i.e. facilitate change management and acceptance of technology at an operational level,
    • Engage with customers through continuous consultations (planned and unplanned), to inform them of additional functionalities within the product portfolio;
    • Collaborate and communicate with all other internal relationship management groups to improve the customer experience;
    • Document customer feedback (for sharing with R&D team) specifically with regards to data availability and flow;
    • Aim to identify known/unknown unresolved product defects and engage global support teams with speed and precision;
    • Set and manage expectations with customers, including regular and timely communications;

    Education and Experience

    • Bachelor’s degree or Diploma in Computer Science, Information Technology or similar,
    • 1-2 years of experience of data structure design,
    • Power Bi Suite of products,
    • SQL Server DDL and DML,
    • Data literacy skills,
    • Experience with communication systems,
    • Experience with networking,
    • Experience with IT security policies,
    • Experience with programming languages such as C#, Java and SQL.

    Competence

    • Good understanding of information systems,
    • Good understanding of process design and data flow,
    • Good communication skills internally and externally and willing to develop strong relations with different stakeholders,
    • Strong Customer Care focus with strong desire to deliver best practice solutions for our customers together with them,
    • A highly-motivated, enthusiastic and results driven individual

    Closing Date: 23rd, June 2022

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    Boilermaker - Mogalakwena

    Main Responsibilities or Functions of Job

    • Attend to breakdowns on site
    • Assist with the maintenance of equipment
    • Troubleshoot and repair system and machine problems
    • Ensure quality work at all times
    • On the job training of assemblers
    • Proper housekeeping
    • Standby if requited
    • Will carry out any other function or duty as may be required in terms of “The Epiroc Way”
    • Ensure to comply with the customer’s procedures and safety

    Required Skills and Capabilities

    • Experience within industrial / mining background
    • Valid driver’s licence
    • Good product knowledge
    • Interpersonal skills
    • Be presentable to customers in grooming and dress code

    Educational Qualification

    • Grade 12 or NTC 3 with trade qualification

    Accountability (Main performance evaluation factors for job)

    • Customer satisfaction
    • Quality of work   - Breakdown
    • Troubleshooting
    • Identifying problems

    Closing Date: 23rd, June 2022

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    Service Technician

    Main Responsibilities or Functions of Job (Describe Major Responsibilities)

    • Work in a safe manner
    • Provide general services on used Epiroc equipment and components in a workshop environment
    • Conduct inspections on new Epiroc equipment.
    • Strip and reassemble Epiroc equipment and components
    • General housekeeping and cleaning of tools and work areas
    • Work as team player.
    • Collect technical information from Epiroc systems.
    • Interact with customers.
    • Represent the Epiroc brand in a professional way.
    • Keep accurate administration of provided services. 

    Skills and Experience

    • Matric / Grade 12
    • Mechanical or Electrical (artisan) trade qualification
    • Underground Experience
    • Technical hands-on experience with mining equipment
    • Computer literacy, being able to find information in technical databases
    • Read and interpret technical, hydraulic, electrical diagrams
    • Work in a team, excellent communication & interpersonal skills

    Closing Date: 16th, June 2022

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    Regional SC Manager AFR

    Job description
    Some of the principal responsibilities in this role are to manage and optimize transportation within the region, optimize inventory and to manage/oversee customs processing and trade compliance. You should secure and oversee warehouse management, implement, and manage the physical returns processing. You will be accountable for the full order processing and expediting process as well as the inbound supply management in the region. In addition to this the Regional Supply Chain Manager is accountable for the  management of the physical inbound flows from Global Distribution Centre (GDC) to Regional Distribution Centre (RDC) and Local Distribution Centre’s (LDC’s), to consolidate parts for shipment to other regions as part of the re-distribution process.

    Your profile

    • You have extensive previous experience operating within Supply Chain in large sized international environments.
    • You have a positive attitude and willingness to collaborate with all functions for the good of Epiroc.
    • You have solid leadership skills and an established experience from Manager Positions.
    • To be successful you must have exceptional analytical and problem-solving capabilities as well as an openness to change and reactiveness.
    • You are well organized and focused on continuous improvement – as there is always a better way!
    • You have excellent interpersonal and communication skills (both verbal and written) towards all levels of Epiroc staff as well as external stakeholders and you have excellent presentation skills.
    • You have well proven planning and execution capabilities and must be able to deliver actions and results within your own and other functions.
    • We see that you have a master’s degree and generally 10 years’ experience in related field or equivalent professional experience within Supply Chain from the Engineering, Manufacturing and Energy sector. Established knowledge of Supply Chain processes, products and capabilities is a prerequisite in this role.
    • You have previous project Management experience and solid Business Acumen as well as understanding of key financial principles.

    Other

    • In this role, occasional traveling is required. You will report to Head of Supply Chain Operations.

    Closing Date: 23rd, June 2022

    go to method of application »

    Site Manager

    Main Responsibilities or Functions of Job (Describe Major Responsibilities)

    • Ensure that all employees conduct all their tasks in a safe and responsible way.
    • Adhere to all legal requirements and regulations.
    • Cleanliness of the workshop an storage area / Good housekeeping
    • Maintain a high level of SHEQ responsibility.
    • Manage the relationship between Epiroc and the client to the benefit of both companies.
    • Ensure that Epiroc comply with the signed agreement between Epiroc and the client.
    • Enforce Epiroc policies and guidelines as described in “The Way we do Things”.
    • Maintain high quality of service delivery by Epiroc under all circumstances.
    • Manage the Epiroc costs, as well as accurately invoicing the customer, yielding a reasonable profit for Epiroc.
    • Ensure that all employees in area of responsibility maintain a high ethical standard.
    • Manage all Epiroc labour, ensuring that all tasks are effective and performed efficiently.
    • Coach and train staff.
    • Efficiently manage the Epiroc labour’s variable compensation for the region.
    • Manage Epiroc stock on site, ensuring correct levels and account for all stock.
    • Record keeping of all machine data and performance.
    • Responsible for workshop vehicles, plant, tools and machinery.
    • Will carry out any other function or duty as may be required in terms of “The Way We Do Things”.
    • Establish monthly meetings with key staff on mine sites to ensure expediting of outstanding issues.
    • Oversee all new machine builds and commissioning for the area and report back to MR accordingly.
    • Underground experience advantageous 

    Required Skills and Capabilities

    • Proven Managerial skills, motivation and management of staff.
    • Solid Technical knowledge of RDT products and their applications.
    • Effective planning and organisational skills.
    • Valid driver’s licence.
    • Computer Literate
    • Good communicator, and able to lead and motivate a team of people.
    • Good customer relations.
    • Interpersonal skills to work with customers and suppliers and to work as part of the team.
    • Be presentable to customers in grooming and dress code.

    Educational Qualification:

    • Grade 12 and they must be in possession of a trade qualification
    • Safety of  Epiroc employees
    • Sound Business Management and People Management Skills
    • Deliver high machine availability
    • Monthly reporting 
    • Report any issues to the RDT Parts and Service Manager within 24 hours.

    Accountability (Main performance evaluation factors for job)

    • Safety of  Epiroc employees
    • Customer satisfaction
    • Cost Control
    • Deliver high machine availability
    • Effectiveness and efficiency of labour

    Closing Date: 16th, June 2022

    Method of Application

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