Junior House Manager / Assistant Concierge at Phoenix Recruitment

• Working closely with the Head Concierge and House Management teams, the role requires flexibility, initiative and a hands-on approach to delivering exceptional guest experiences. 
• Combining concierge service, guest engagement, bespoke experience coordination and light operational oversight, the role supports guest requests, arrivals and departures while anticipating needs and ensuring every detail is thoughtfully managed.
• The role requires strong organisation, discretion and attention to detail, with a genuine passion for refined, residential-style hospitality where every interaction matters and every detail makes a difference.

Duties:

• Assist our guests efficiently and courteously in all Front Office related functions and to perform all administrative duties to the highest standards
• Support the concierge function by delivering highly personalised, discreet and anticipatory guest service from pre-arrival through to departure.
• Curate bespoke experiences and thoughtful touches based on individual guest preferences, ensuring a warm, refined and memorable stay.
• Assist with arrivals and departures, including check-ins, luggage support, early/late arrivals and special requirements.
• Coordinate guest transportation, airport transfers, chauffeur services, restaurant reservations and local experiences.
• Maintain accurate guest profiles, itineraries, reservations, preferences, requests and follow-ups on Opera PMS and internal systems.
• Liaise closely with F&B, Housekeeping, Spa, Culinary, Events, Guest Experience and Front Office to ensure guest requirements are executed seamlessly and timeously.
• Assist in preparing and maintaining daily handovers, briefings, checklists, departmental logs and administrative records, ensuring SOPs remain current and audit-ready.
• Support property readiness through regular walkthroughs, guest-area checks and coordination with Housekeeping and relevant departments.
• Assist the House Manager and Duty Manager with light operational oversight, identifying and escalating maintenance, service or operational matters where appropriate.
• Engage meaningfully with guests, anticipating needs and identifying opportunities to enhance their experience while upholding presentation and service standards.

Requirements:

• Formal Hospitality Qualification
• Minimum 3 Years experience in a similar role of in a 5* or similar luxury environment
• Strong administrative background with excellent computer literacy (Opera, POS, Word, Excel, Outlook).
• Sophisticated, service-driven, impeccably organised and naturally hospitable.
• Passionate about administrative excellence and organisational systems.
• Strong communicator with fluency in English and confidence dealing with international guests.
• Highly organised and detail-focused, with strong multitasking abilities.
• Knowledgeable about Cape Town’s cultural, dining, and leisure offerings.
• Naturally hospitable, observant, composed and pro-active, with the ability to work independently while collaborating effectively across departments.

Closing Date: 31 Oct 2026