Junior IT Support Engineer at Kontak Recruitment

• We are recruiting for a Junior IT Support Engineer to join a managed services environment supporting multiple business clients. This is a good fit for someone confident in handling day-to-day technical support, who enjoys solving problems, and wants to keep building their skills in a structured, client-facing role.
• This position offers a mix of onsite and office-based work. You will spend two days each week at a client site in Pretoria, one day each week at the employer’s office in Fourways, and the remaining time supporting broader client requirements as needed.
• You will work across end-user support, Microsoft 365 administration, Active Directory, device setup, and general troubleshooting. The role goes beyond basic ticket logging and password resets. You will be expected to take ownership of issues, communicate clearly with users, and contribute to a reliable support experience across client environments.
• This opportunity would suit someone ready to step beyond entry-level helpdesk work and develop toward a stronger Tier 2 support, cloud support, or infrastructure support path over time.

Who this role will suit

• Someone who enjoys practical problem-solving and takes ownership of their work
• A support professional who stays calm and focused when dealing with urgent issues
• A clear communicator who can explain technical matters in simple terms
• Someone who is comfortable working across more than one environment and adapting to different client needs
• A candidate who wants to keep learning and grow their technical career

Minimum Requirements

• At least 2 years of experience in a helpdesk, desktop support, or managed services support role
• Confidence troubleshooting Windows and macOS devices
• Own reliable vehicle
• Strong communication skills and a client-service approach
• A structured and logical troubleshooting mindset
• Ability to remain professional, calm, and solution-focused under pressure

Hands-on experience required

• Microsoft 365 Admin Center, including mailboxes, licensing, permissions, and Teams policies
• Active Directory, including user management, group membership, and access control
• Basic networking concepts such as DNS, DHCP, VPNs, and general firewall awareness
• Workstation setup, device onboarding, software installation, and endpoint support
• Ticket documentation with clear notes, actions taken, and resolution details

Preferred Certifications

• Microsoft Endpoint Administrator Associate
• Microsoft Administrator Expert
• CompTIA A+ or N+ would be advantageous
• Candidates currently working toward certifications will also be considered

What you will do

• Provide first-line technical support to users by phone, email, ticketing systems, and remote support tools
• Resolve hardware, software, user access, and basic connectivity issues
• Manage users, permissions, and policies within Microsoft 365 and Active Directory
• Set up and maintain end-user devices, including software installs and updates
• Keep support tickets accurate and well-documented from start to resolution
• Escalate issues where needed while maintaining clear communication with users
• Contribute to internal documentation and support process improvement
• Build your skills through ongoing learning and supported certification development