Junior IT Technician at Orion Hotels & Resorts

About the Role:

• We are looking for a Junior IT Technician with 2+ years of experience in Desktop and Networking support to join our team, focusing on providing technical support and troubleshooting assistance for various IT systems and networks. 
• In this role, the successful candidate will be instrumental in maintaining our IT infrastructure and ensuring seamless operation of technology resources across the organization.

Key Responsibilities

• Respond to and resolve technical support requests from end-users, providing timely assistance via phone, email, or in-person.
• Assist in the installation, configuration, and maintenance of hardware, software, and network systems.
• Perform regular system audits, backups, and upgrades to ensure optimal performance and security.
• Monitor and troubleshoot network connectivity issues to maintain consistent and reliable access to resources.
• Document support requests and resolutions, maintaining an accurate record for future reference and training purposes.
• Collaborate with senior IT Technician on projects, including hardware rollouts and system enhancements.
• Educate users on best practices for technology use and provide training on new technologies as needed.
• Assist in maintaining IT inventory, including tracking equipment and software licenses.

Requirements:

• A foundational understanding of computer systems, networks, and troubleshooting techniques.
• Proven track record of customer service excellence and effective communication skills.
• Demonstrable experience with Windows and Mac operating systems as well as common software applications.
• Basic knowledge of network configurations and troubleshooting, including experience with routers and switches.
• Familiarity with help desk software and ticketing systems is an advantage.
• Strong problem-solving skills and the ability to work effectively in a team environment.
• Willingness to learn and adapt to new technologies and procedures.

Preferred Qualifications:

• Relevant certification such as CompTIA A+, N+ or similar certification essential.
• IT Related qualification
• Experience with mobile device management and support.
• Knowledge of cybersecurity principles and best practices.

 Closing Date 12 September 2026