Junior People Business Partner at FinChoice Africa

Role Purpose

• Provide generalist support across the ambit of the employee lifecycle, in order to ensure that the business achieves its strategic objectives through the people management.

More about the role:

Recruitment, Onboarding & Offboarding:

• Manage the end-to-end hiring process within SLA.
• Facilitate the onboarding process for new employees, ensuring a smooth transition into the organization and alignment with company culture and values.
• Collaborate with relevant stakeholders to assist in the development and refinement of accurate and comprehensive job descriptions.
• Support clients in managing employee terminations.
• Provide guidance on exit interviews and feedback processes.

Employee Relations:

• Provide support in managing employee relations issues, providing guidance to line managers and employees, and helping to resolve conflicts.
• Support in conducting investigations into employee complaints or concerns.
• Assist with preparation and attendance of Disciplinary enquiries.
• Provide expert advice, guidance, and support to Line Managers and employees on labour relations matters, ensuring that they are well-informed about relevant policies and procedures, and escalate issues when necessary.

Training and Development:

• Support training initiatives and assist in identifying employee development needs.
• Ensure that all employee training is captured monthly.
• Administration support to implement the skills development plan.
• Administration support to implement, track and report on training interventions.
• Administration support for leadership development initiatives.
• Assist with WSP and ATR submissions.

Performance Management:

• Assist in the performance management process and training, including KPA setting, performance reviews, and employee development plans.
• Provide guidance to managers and employees on performance-related matters.
• Support the business with performance management year-end and related processes in full compliance with established standards, policies, and procedures, contributing to accurate performance assessments and reviews.

Benefits Administration & Remuneration:

• Support and address administration and employee inquiries related to employee benefits.
• Work closely with the payroll department to address employee inquiries related to payroll and
• collaborate on resolving payroll-related issues.
• Assist with onboarding and offboarding processes.

Data Analysis and Reporting:

• Assist in the generation and validation of reports, ensuring accuracy and completeness.
• Assist in gathering and analysing data to identify trends and make recommendations for
• improvement.
• Stay updated on industry trends and best practices.
• Contribute to the preparation of reports for management, participating in client meetings and presentations as needed.

HR Project Support:

• Support the successful implementation of people related projects, initiatives and or interventions when needed, ensuring that they are executed accordingly.
• Assist with employee surveys to gather feedback on various aspects of the workplace when required.
• Contribute to initiatives that promote and reinforce the organizational culture.
• Assist in the planning and execution of employee recognition and well-being programmes.
• Assist with adhoc events.

Employee, Stakeholder Engagement & Communication:

• Contribute to employee engagement initiatives and events.
• Collect feedback and suggest improvements to enhance the employee experience.
• Assist with internal communication related to policies, initiatives, practices, and events.
• Provide guidance to stakeholders on best practices, policies, and procedures by investigating, engaging, and resolving queries independently and, when necessary, in collaboration with relevant stakeholders to ensure timely and accurate resolution.
• Serve as a point of contact for employee inquiries and stakeholders, understanding their needs
• and challenges.
• Manage general administrative tasks in collaboration with the Senior People Administrator to ensure the smooth functioning of People operations.
• Collaborate with payroll to communicate changes in payroll processes or timelines to employees.
• Contribute to communication efforts around learning and development opportunities.

Requirements:

• Grade 12 essential.
• Degree or equivalent qualification in a relevant field such as Organizational Psychology, Human Resources, or a related discipline.
• 2 - 3 years' experience in a Human Capital Consulting/Business Partnering/Generalist role.
• Knowledge of relevant legislation, including the Employment Equity Act (EEA), Basic Conditions of Employment Act (BCEA), and Labour Relations Act (LRA).
• Knowledge of Mauritian Labour Law an added advantage.
• Knowledge of and experience with various People related systems.
• SAGE experience advantageous.
• Experience in a contact center is preferable
• Strong computer literacy skills with a proficiency in MS Office.
• Basic understanding and knowledge of the employee Value Chain, principles, policies, and practices.

Competencies:

• HR Consulting skills: Ability to convey complex concepts in a clear and understandable manner.
• HR Advisory Skills: Capacity to provide insightful guidance and advice to stakeholders on People maters.
• Business acumen skills: Understanding the organization’s business goals and industry context.
• Communication & Presentation Skills: Ability to communicate clearly and effectively, both verbally and in writing, presenting HR data through visualizations, such as charts and graphs, to enhance understanding.
• Relationship Building: Build and maintain positive relationships with colleagues’ employees and line managers.
• Team Collaboration: Aptitude for working effectively in a team environment. This involves being a team player, contributing ideas, and collaborating on projects.
• Adaptability: Flexibility and adaptability to navigate change and work effectively in evolving circumstances. Being open to new ideas and adjusting to shifting priorities.
• Problem-Solving Skills: Critical thinking and a proactive approach to addressing issues and resolving conflicts.
• Analytical Skills: Ability to analyze data, trends, and metrics to inform decision-making.
• Time Management: Efficiently managing time and priorities to meet deadlines and deliver quality work.
• Influencing Skills: Building consensus and gaining support for initiatives.
• Innovative Thinking: Ability to generate and promote innovative ideas, fostering a culture of creativity and continuous improvement within the team and organization.