Junior UX (User Experience) and UI (User Interface) Designer at Cell C

Purpose of the Job:

• Cell C is a leading telecommunications company in South Africa, committed to providing innovative solutions and exceptional service to our consumers (B2C) and business customers (B2B). Cell C is positioned as a Spirited Disruptor and values integrity, transparency, honesty, and simplicity.
• We are seeking an enthusiastic and detail-oriented Junior UX/UI Designer to join our dynamic team. The Junior UX/UI Designer supports the design and execution of customer experience solutions under guidance, contributing to the development of UX/UI capability within Cell C.

Main Responsibilities:

Experience and Journey Design

• Support the design of customer journeys and user flows across assigned telco journey components e.g. onboarding, upgrades, self-service, payments
• Translate defined requirements into user flows, wireframes, and basic interaction models
• Assist in simplifying user interactions within defined journey components e.g. RICA registration, SIM swap, plan selection
• Support the enhancement of customer experience across defined areas of the digital lifecycle
• Contribute to omnichannel exposure across web, app, WhatsApp, USSD, and assisted channels

Interface Design and Design Systems

• Create UI designs based on established patterns and guidelines
• Use and follow the design system in Figma across assigned touchpoints
• Adhere to design standards and component guidelines to ensure consistency and quality in all outputs
• Produce responsive interface designs for assigned product and pricing use cases
• Support design-to-development handoff by preparing well-structured, annotated design files

Research, Testing and Continuous Optimisation

• Assist in user research and usability testing (e.g. note-taking, participant coordination, session support)
• Support the translation of research findings into design iterations under guidance
• Support analysis of user behavior using tools such as Google Analytics 4 and heat-mapping platforms
• Help identify UX/UI issues and friction points as directed by senior team members
• Contribute to efforts to optimise conversion funnels, content, and journeys within assigned scope

Delivery, Operations and Performance

• Execute assigned design tasks within projects, ensuring timeous completion to the required standard
• Support website and mobile platform design operations, including campaign content implementation and functional component design
• Work with development teams to support on-brand execution and accurate implementation under guidance
• Produce design outputs under guidance and review, including journey flows, wireframes, and visual designs

Collaboration and Team Contribution

• Participate in team activities, design reviews, and workshops
• Support team members in delivering design outputs as directed
• Stay informed on industry trends and design best practices to develop knowledge and skills
• Maintain a consistent and professional standard of design output across all assigned touchpoints
• Proactively seek feedback and guidance to continue developing UX/UI capability

Minimum Qualification

• Bachelor's Degree or Diploma (NQF Level 6–7) in one of the following:
• Human-Computer Interaction (HCI)
• Interaction Design
• UX Design
• Multimedia or Digital Design
• Graphic Design

Experience

• 2–3 years of experience in UX/UI design or a related discipline
• Internship or portfolio-based experience is acceptable
• Portfolio demonstrating foundational UX/UI design capability
• Basic understanding of design systems and when and how to apply established patterns
• Proficiency in Figma; familiarity with Adobe Creative Suite and modern design tooling
• Basic understanding of user experience principles and digital customer journeys
• Exposure to complex, regulated industries (telecommunications, banking, e-commerce) is advantageous