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  • Posted: Apr 20, 2022
    Deadline: Not specified
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    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


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    KDP Support Analyst - Kindle Direct Publishing

    About the Role

    The Customer Support Analyst serves as the primary level of support for KDP users providing timely and accurate operational assistance. You will communicate with customers by mail, and phone while utilizing a variety of tools to navigate accounts, research, and review policies and communicate effective solutions in a fast-paced environment. A Customer Support Analyst is expected to address customer pain points, provide process improvements, and develop internal documentation, all while adhering to service level agreements for contact channels.

    This is not a virtual position. Due to the current COVID-19 regulations, if selected for this role, all necessary equipment will be provided for you to work from home. Once regulations are lifted, you will be required to continue working from our offices located in Gardens, Cape Town SA.

    BASIC QUALIFICATIONS

    • Fluent in English
    • 1-2 years of work experience in a Customer Service or Contact Centre environment
    • High School Diploma OR relevant NQF level qualification
    • Computer literacy (Excel, Word, PowerPoint, Outlook)

    PREFERRED QUALIFICATIONS

    • Previous Amazon Customer Service experience
    • Comfort and experience with the use of technical and payment tools/systems
    • Experience working with KPIs and SLAs
    • Ability to work in teams where team members are in different locations and belong to different cultures.
    • Ability to work in changing environment
    • Flexibility to work shifts which includes weekends.
    • Prior experience in process improvement initiatives or Six Sigma

    Method of Application

    Interested and qualified? Go to Amazon on to apply

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