Latest Jobs at Amazon - 21 Positions

As an Associate Professional Services Consultant, you will partner with customers and several AWS teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems. As a trusted customer advocate, you will help organizations understand best practices around cloud-based solutions, and how to migrate existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build min-share and broad use of AWS within organizations.

The program offers the opportunity to specialize in an area of interest including:

• DevOps Specialist - A leader in building advanced computing systems that harness continuous integration/continuous deployment pipelines and utilize the strengths of cloud computing to build scalable and economical systems for clients.
• Cloud Infrastructure Architect - An expert in cloud-based networking and system rollouts. CIAs specialize in network performance, infrastructure provisioning, and building Application Programming Interfaces (APIs)
• Application Developer - AppDev resources are specialists in designing applications that run natively in the cloud. They are experts in building programs that run on any number of platforms including virtualized instances, containers, or server less architecture.
• Data & Analytics - Data & Analytics role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MongoDB, and Apache Cassandra
• Security Consultant - supports our services that have a focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, Inspector etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals.

BASIC QUALIFICATIONS

• Bachelor's or Associate's degree in Computer Science, Computer Engineering, or related science/technical fields, equivalent training, certifications, and/or experience.
• 0-2 years of relevant experience or Currently enrolled with a graduation date in 2022.
• Experience with one of the following programming languages: Java, Python, Ruby, Node.js, C#, or C++
• Experience with two or more of the following Networking fundamentals, Security, Storage or Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows)

PREFERRED QUALIFICATIONS

• Good communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences
• Experience implementing a cloud-based technology solution in a school project or while working for a company
• Experience with one or more of the following domains: systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Node.JS, Java, Ruby, C#, Python, or PHP)
• Demonstrated ability to adapt to new technologies and learn quickly
   

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Job summary

• To meet the growing demand for Amazon Web Services around the globe, we need exceptionally talented, bright, and driven people.
• We are looking for a dynamic, organized self-starter to join our Training & Certification Team in the role of APN Training Partner Delivery Manager – SSA
• You will be responsible for developing, managing and growing the APN Training Partner Program which involves planning SSA coverage model and building a proactive business relationship with your training partners, focusing on AWS adoption, business development and supporting their go-to-market activities. You will have excellent communication skills and proven program management experience in the IT/Channel sector. To be successful in this position, you must be highly motivated, creative and a self-starter who is able to think big, execute flawlessly and stay focused on the details.
• Define the vision to accelerate the adoption of the AWS skills across the region by partnering with best of breed training partners
• Review and develop partner business plans & manage partner scorecards
• Align our strategy with customer & partner teams across AWS, to ensure the experiences our team delivers are aligned with initiatives across the broader company
• Work with local marketing teams, channel managers, field account managers and regional Training & Certification lead to support your business
• Work with WW Training & Certification team leveraging best practice and process to develop your business and deliver results
• Deliver sales and technical enablement and support Train The Trainer events to increase the number of AWS Approved Instructors in your region
• Develop strong relationships with your partners, executive management and sales and marketing teams and introduce a regular review cycle to support their growth

BASIC QUALIFICATIONS

• Significant relevant work experience in the Information Technology or Channel sector (preferably both)
• Exceptional understanding of the Channel Management, preferably within the IT Training Industry
• Capability to logically plan and set priorities, identify and resolve problems to produce measurable results
• Ability to effectively work with a variety of organizations, management levels, cultures, and personalities
• Superior written and verbal communication skills
• Excellent organizational and project management skills
• International experience and experience working on cross-functional teams
• A high-level technical background and familiar with cloud computing concepts

PREFERRED QUALIFICATIONS

• Recent experience in a fast-paced, multinational technology company
• Knowledge of Amazon Web Services or Cloud Computing concepts.
• Marketing, operations and training delivery experience

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Job summary
We are seeking an junior recruiter to join our dynamic recruiting team. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted platform, offering over 200 fully-featured services from data centers globally.

The successful candidate will focus in the areas of candidate talent search and engagement. You will play a critical role in providing full resourcing services and ensure that we meet a rapidly growing business's ongoing needs. Responsibilities include building an attraction strategy, sourcing and attract talent.

You will foster a collaborative team environment and a strongly service-oriented culture, ensuring delivery of an efficient, effective, quality-driven service to internal customers to meet customer service level agreements.

You must be able to successfully manage talent searches and have experience setting benchmarks and metrics and understanding how to prioritize in a fast-paced environment, with tight deadlines. The successful individual thrives in an innovative, fast-paced environment, and he/she can effectively engage and partner with peers.

You will draw on extensive knowledge of talent acquisition and forge dynamic relationships with hiring managers and other recruiters. It would help if you had strong skills and technique on candidate generation, negotiation, organization, verbal, and written communication skills. The successful candidate will also have an ability to prioritize their time, demonstrate push-back and a sense of urgency, and understand the value of providing high-quality customer service.

This is an excellent opportunity for someone passionate about sourcing and looking to broaden their recruiting experience in a large-scale and high-performance recruiting organization that aligns to high technical roles. Our team culture is goal-oriented, fast-paced, and fun! We are motivated by the challenge (and success) of hiring top talent for the ever-expanding business.

BASIC QUALIFICATIONS

• 2+ years of corporate and/or agency technical recruiting/sourcing experience
• Experience in finding l talent
• Experiencing managing and prioritizing multiple searches
• Expertise in building and executing a recruiting strategy, including candidate , diversity sourcing, and interview process .
• Experience working with recruiting and people-related tools and , including applicant tracking , resume databases, internet sourcing tools and complex spreadsheets.
• Comfortable on writing documents and utilizing data.

PREFERRED QUALIFICATIONS

• Bachelor’s Degree.
• Client-focused and committed to continuous improvement;
• Able to proactively network and establish effective working relationships.
• Demonstrated ability to work in a team environment, as a team member.
• Passionate and interested in seeking new sourcing options and develop creative approaches to delivering candidates to the customer.
• Strong communication, organizational and negotiation skills, with a keen focus on delivering business results.
• Self-sufficient and able to work with little direct supervision

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A Security Engineer must foster constructive dialogue and seek resolution when confronted with discordant views. Engineers in this role are expected to participate fully in the planning of the AWS IT Security team's work and constantly seek opportunities for process improvement. They should also have a deep understanding of at least one specialty for which they are a sought out resource (both within AWS IT Security and by groups throughout Amazon), while having an understanding of the application of Information Security in a broad range of technical areas.

A successful candidate will need a combination of troubleshooting, technical, and communication skills, as well as the ability to handle a mix of disparate tasks which may include project and software development work. This role will provide career growth opportunities as you gain new security skills in the course of your duties.

Responsibilities:

• Application security reviews.
• Penetration testing.
• Projects and research work as needed.
• Security training and outreach to internal development teams.
• Security guidance documentation.
• Security tool development.
• Security metrics delivery and improvements.
• Assistance with recruiting activities and administrative work.

BASIC QUALIFICATIONS

• BS in Computer Science or related field, or equivalent work experience.
• Minimum of 4 years of experience with any combination of the following: threat modelling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security.
• Minimum of 4 years of experience with security engineering, system and network security, authentication and security protocols, cryptography, or application security.

PREFERRED QUALIFICATIONS

• Meets/exceeds Amazon’s leadership principles requirements for this role.
• Meets/exceeds Amazon’s functional/technical depth and complexity for this role.
• Experience implementing security solutions at the business division level.
• An understanding of network and web related protocols (such as, TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols).
• An understanding of web services.
• Experience with multiple programming languages (such as, Java, C++, Ruby, Python, Perl, etc.).
• Excellent written and verbal communication skills.
• Demonstrable teamwork skills and resourcefulness.
• Possess self-drive to keep moving things forward even in the face of ambiguity and imperfect knowledge (avoid “analysis paralysis”).
• Strong sense of ownership, urgency, and drive.
• Sharp analytical abilities and proven design skills.

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WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

• First and foremost this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).”

This Analytics role supports our services that focus on Analytic technologies, including Kinesis, Elasticsearch, Cloudsearch, and Redshift.

BASIC QUALIFICATIONS

• Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
• Experience in Business Analytics application, support, and troubleshooting concepts
• Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
• Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
• Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position

PREFERRED QUALIFICATIONS

• Experience in a customer support environment
• Experience analyzing, troubleshooting, and providing solutions to technical issues
• Familiar with data warehousing and ETL process
• Understanding of Cloud Computing concepts
• Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript

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The Role

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

BASIC QUALIFICATIONS

• 3+ years of technical engineering experience
• Experience in operational parameters and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
• Bachelor’s Degree in Computer Science/Math/related discipline required, OR 5 years of equivalent work experience

PREFERRED QUALIFICATIONS

• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth and complexity for this role
• 5+ years of technical engineering experience
• Experience in operational parameters and troubleshooting for two (2) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
• Experience in Informational Technology operations
• Internal enterprise or external customer-facing experience as a technical lead
• Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
• Experience with cloud offerings

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The ideal candidate will possess the ability to quickly ramp- up on a publishing platform, and a strong attention to detail that enables him or her to engage at any level within the publishing company – from CEOs to Sales representatives. He/she must also be a self-starter who can deal with ambiguity, and is comfortable raising feedback about the Kindle Content platform with business leaders.

Primary Objectives

• Drive publisher acquisition through outreach via phone and e-mail
• Willingness to conduct and execute cold calls
• Evaluates publisher leads and proactively calls and articulates the compelling value propositions around KDP services.
• Possess the ability to explain the KDP publishing platform, Terms and Conditions, and the benefits of publishing e-books on Kindle to effectively communicate our services to potential publishers
• Influence (or impact) customer adoption.
• Ability to negotiate issues with external partners to achieve specific outcomes.
• Escalates customer issues in a timely and appropriate manner
• Channel customer feedback to influence business decisions and goals
• Accurately identify and document publisher feedback about pain points within KDP
• Manages individual work load and productivity within a team environment
• Exhibits strong ownership and attention to detail
• Managers are available for consultation and training, but encourage employee to operate autonomously.
• Tracks progress against goals

BASIC QUALIFICATIONS

• Continuously meets and exceeds performance metrics and goals
• Experience working with high-profile customers.
• Demonstrated ability to work cross-functionally with a variety of internal and external stakeholders
• 6+ month experience in Kindle Content department
• Extensive customer & contact network experience.
• Strong verbal and written communications skills.
• A strong command of English (spoken and written)
• Fluent in Spanish (spoken and written)

This role is a 6 months acting role.

PREFERRED QUALIFICATIONS

• Must be able to think creatively and possess strong technical, analytical, and problem solving skills
• Strong attention to detail and excellent written and oral communication skills
• Experience working in sales or marketing is preferred, but not required.
• Ability to deal with ambiguous situations and an ever-changing environment
• Ability to multi-task and prioritize autonomously
• Phone Sales experience a bonus.
• Aptitude in quickly learning new systems and software
• Strong customer focus
• Objectively handle highly sensitive situations with integrity and discretion
• Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality.
• Previous sales experience
• BA/BS degree a plus.
• Experience with SalesForce.
• Previous experience within Publishing beneficial

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Job summary
The Team Manager is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and Publisher advocacy that enables a remarkable customer experience. As a front line manager of associates, the Team Manager will regularly monitor key metrics for their team and provide coaching, guidance, and mentorship to achieve individual and team goals. The Team Manager is also responsible for interviewing, employee development, supporting training initiatives, process improvements, performance management and team engagement.

Responsibilities

• Lead a team of Customer Service Agents
• Responsible for meeting with the team members regularly and conducting 1:1s for performance and career development purposes.
• Carry out supervisory responsibilities in accordance with policies and procedures. Duties include but are not limited to: interviewing, training, motivating and coaching employees; fostering effective employee career growth and succession planning; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
• Promote a positive team environment. Demonstrates effective communication and cooperation amongst management and peers to manage team workload and morale.
• Conducts performance improvement efforts by coaching, using metrics to identify needs, and implementing short and long term action plans to guide progress.
• Work with staffing agency partners and/or HR teams to recruit top talent.
• Promotes, plans, performs and implements process improvements. Leads or participates in GEMBA walks.
• Actively seeks solutions and provides trends & feedback to the Group Manager or Operations Managers to drive technology and operational improvements; interface effectively with internal teams.
• Serves as a role model by displaying good judgment, positive work ethic, strong interpersonal skills, adherence to policies, and demonstrates a commitment to excellent customer service.
• Demonstrates appropriate sense of urgency for email response times and phone service levels. Accountable for service level agreements for self and team.
• Manages and maintains payroll and schedule adherence in payroll system.
• All other duties and special projects as assigned.
• Has schedule flexibility, including the ability to work outside normal business hours, including weekends.

BASIC QUALIFICATIONS

• Excels at providing coaching and mentoring to others with a goal of achieving success.
• Demonstrates ability to analyze data, using the data to drive decision making.
• Knowledge of all MS Office tools
• Fosters a positive team environment and collaboration within the site.
• Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.

PREFERRED QUALIFICATIONS

• Bachelor Degree
• 2+ year in Support with increasing responsibility
• 1+ years of management experience with a focus on team development
• Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
• Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

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Key job responsibilities
As a software engineer on the team, you are responsible for:

• Designing and reviewing software architectures that meet/exceed the functional and non-functional requirements of our customers.
• Evaluating how we can leverage other AWS services and open-source technologies to reduce our time to build and increase operational stability.
• Implementing features (as a team) using an agile methodology (e.g. SCRUM, KanBan).
• Operating the services built by the team to achieve reliability and performance that raises the bar for our customers.
• Helping us hire and development other talent in the team.
• Promoting a high performance and inclusive team environment by role-modelling our leadership principles which includes treating others with empathy and focusing on our customers.

BASIC QUALIFICATIONS

• 2+ years of non-internship professional software development experience
• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
• Bachelor's degree in Computer Science, Computer or Electrical Engineering, Mathematics or a related field

PREFERRED QUALIFICATIONS

• 3+ years of experience building large scale web services or distributed system software
• Knowledge of full life-cycle software engineering practices including coding standards, testing, source control management, and operations
• Demonstrated ability to take a project or significant feature from concept to launch
• Experiencing mentoring junior software development engineers and driving engineering excellence

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Key job responsibilities
As Training & Quality Program Manager, you’ll be responsible for:

• Creating and maintaining all training and knowledge center content for BeXT globally
• Coordinating the new hire learning experience with cross-functional teams
• Implementing process certification programs for BeXT globally
• Developing quality assurance processes for BeXT global processes including Talent Management, Performance Management and Employee Relations
• Reviewing various metrics related to attrition, training & onboarding experience, performance, and engagement to improve BeXT satisfaction
• Implement technology to accomplish these tasks through automation, allowing the team to scale
• Computing and analyzing quality data to implement training projects to improve quality of BeXT

BASIC QUALIFICATIONS
The ideal candidate will possess a balanced mix of quantitative, consultative, and facilitation/leadership skills. They will have a documented track record of driving change; leading and facilitating teams that have significantly improved processes, training, and leading in fast-paced, ambiguous environments. Additionally, they should have:

• Broad understanding of HR generalist work and/or experience as an HR generalist
• Experience building, executing and scaling cross-functional programs
• Experience using data and metrics to measure impact and determine improvements
• Experience using Microsoft Excel to manipulate and analyze data
• Experience presenting metrics and progress to goal to senior leadership
• Experience building, executing and scaling training programs within global organizations
• Experience using Learning Management Systems

PREFERRED QUALIFICATIONS

• Master’s degree in HR, Adult Learning, Training & Development or a related field
• Experience serving diverse audiences in global organizations.
• Experience in the digital advertising space.
• An unfailing passion and capacity to advocate on behalf of our employees/customers.
• Excellent communication, presentation, and interpersonal skills, with the ability to coordinate varied stakeholders around a compelling vision.
• Ability to define, manage, and prioritize your own work, juggling multiple projects, possibly with competing deadlines in a fast-paced, often ambiguous environment.
• Well versed in adult learning theory and able to evaluate learning effectiveness and impact.

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Job summary
Amazon Web Services (AWS) is looking for experienced and motivated technology builder who possesses a unique balance of technical depth and strong interpersonal and writing skills. You will be responsible for creating the AWS products for specific industries. You will partner with other AWS teams, and select customers and partners, to develop highly scalable, flexible, and resilient cloud and edge solutions that address customer and partner use cases that accelerate the adoption of AWS in operational environments. As trusted customer advocates, the Industry Products org helps customers understand best practices around advanced cloud-based solutions, and how to integrate existing processes and assets with the cloud. You will help shape and execute a strategy to build industry solutions for a broad range of customer use cases from varying industries and differing sizes. The ability to create solutions to industry wide problems with measurable business value is critical, and you should also have a demonstrated ability to think strategically about business, products, and technical challenges.

Here are some other qualities we are looking for:

• Be great fun to work with. At AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.
• Have a passion for designing, developing and building cloud solutions for a diverse and challenging set of customers ranging from small businesses to large enterprises.
• Have a strong understanding of large scale computing solutions. The ideal candidate will have past experience working as a software developer or solutions architect. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive design and development exercises to create world-class solutions built on AWS.
• Roles and Responsibilities
• As a key member of the business development and sales team, you will develop solutions that help customers build and migrate applications, software and services on the AWS platform
• Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Conduct one-to-few and one-to-many training sessions with the sales, training, and technical teams to transfer knowledge of customer solutions
• Ensure solutions are developed and packaged in an easily consumable and repeatable way for customers and internal teams including sales, solutions architecture, and support
• Capture and share best-practice knowledge amongst the AWS solutions architect community
• Author or otherwise contribute to AWS customer-facing publications such as whitepapers, solutions marketing, reference architectures, and reference implementations
• Build deep relationships with senior technical individuals within AWS

BASIC QUALIFICATIONS

• 5+ years design/implementation/consulting experience with distributed applications
• 3+ years’ experience in software development, infrastructure architecture, database architecture and networking
• Strong knowledge of software development tools and methodologies
• Technical degree required; Computer Science background highly desired

PREFERRED QUALIFICATIONS

• Experience developing applications in GO Lang, Node.js and AngularJS
• Experience working within software development or Internet-related industries
• Experience migrating or transforming legacy customer solutions to the cloud
• Professional experience architecting/operating solutions built on AWS
• Solution selling and solution development experience
• Presentation skills with a high degree of comfort with both large and small audiences
• Strong written communication skills
• High level of comfort communicating effectively across internal and external organizations
• Demonstrated ability to adapt to new technologies and learn quickly

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In this role, you will work closely with our customers to craft training programs that will drive adoption and usage of AWS services. You will assist customers to understand their training requirements, develop detailed training proposals and manage the flawless execution of training plans. You will be fully engaged in all phases of the education sales cycle. This will include identifying, qualifying and recommending the education solution for clients and business partners, closing the opportunity, and working with Trainer and operation team to ensure successful delivery of the education, as well as being responsible for post sales client satisfaction results.This is a great opportunity to combine your passion for business development, learning and technology.

You will have excellent communication skills and proven business development experience, ideally in the IT Training sector. To be successful in this position, you must be a self-starter who is prepared to Think Big and Dive Deep.

Responsibilities:

• Conduct Training Needs Assessments with key customers.
• Develop detailed training proposals and plans to accelerate the adoption of AWS services.
• Maintain a strong relationship with customers to ensure flawless execution of training plans.
• Maintain SFDC for provide accurate forecasting and pipeline updates.
• Evangelize AWS Training & Certification at company and industry events.
• Build & maintain a pipeline of training opportunities and provide regular forecasts.
• Prepare and deliver business reviews to senior management

BASIC QUALIFICATIONS

• +5 years’ sales and business development experience, preferably in the IT Training industry. Experience conducting Training Needs Assessments and developing training plans. Strong verbal and written communications skills. - Experience with engaging and presenting to senior executives (CXO level). Strong commercial experience and business acumen.
• Experience leading a team of sales professionals. Knowledge of Amazon Web Services or Cloud Computing concepts. Marketing, operations and training delivery experience.

PREFERRED QUALIFICATIONS

• Experience leading a team of sales professionals. Knowledge of Amazon Web Services or Cloud Computing concepts. Marketing, operations and training delivery experience.

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Job summary

• You will contribute to building the next generation deployment orchestration and management infrastructure platform to enhance the speed and safety of continuous deployments in an environment which is expanding at a rapid pace.
• You will program in various languages that primarily include Java, Kotlin, GoLang, Ruby, as well as a variety of internal Amazon tools.
• As an experienced engineer in the team, you will be a technology leader responsible for mentoring engineers in the team, guiding our service's technology strategy, designing and developing high quality software designs and implementing solutions autonomously to address the ambiguous challenges we encounter. We use an agile approach to deliver value to our customers.

Mentoring & Career Growth

• Your career growth is a priority for us. Our team is welcoming and supportive towards new team members through mentoring and coaching.
• You will have access to extensive training material that covers all dimensions of the AWS tools and will be presented with opportunities to leverage and contribute to internal communities, demos and knowledge sharing session to assist you in reaching your career goals.

BASIC QUALIFICATIONS

• Degree in Computer Science or related field, or equivalent working experience
• 5+ years of industry experience in a software development environment
• Sound grasp of Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin, C++, GoLang

PREFERRED QUALIFICATIONS

• Ability to deliver quality, innovative solutions
• Analytical skills with excellent problem solving abilities.
• Effective written and verbal communication
• Working knowledge of AWS products and technologies
• Working knowledge of relational and non-relational databases

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Job summary
We are seeking talented engineers, skilled in Networking, who are not constrained by how “things are usually done”.

On a typical day, cloud support engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues.

You'll be part of a world-class team, in a dynamic environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and support systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. You'll become skilled at cloud platform diagnosis, response, measurement, and automation. You will measure your success and it will be visible.

BASIC QUALIFICATIONS

• Demonstrated proficiency in Networking
• Excellent oral and written communication skills
• Strong customer focus
• Strong multi-tasking skills

PREFERRED QUALIFICATIONS
These qualifications are optional, but please highlight them on your resume if you have them:

• Bachelor’s degree in Information Science / Information Technology, Computer Science / Engineering or a related field
• Some programming / scripting experience (Bash, Java, Perl, Ruby, Python)
• Experience managing full application stacks from the OS up through custom applications.

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As a Public Sector Principal Account Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology and increase adoption and market segment presence of AWS in the South African Public Sector.
The ideal candidate will possess both a sales / account management and technical background that enables them to drive an engagement at the executive level as well as with software developers and IT Architects. You will be a self-starter who is prepared to develop and execute against a territory coverage plan and consistently deliver results.

Roles & Responsibilities:

• Develop and execute the strategy and tactical plan for the defined territory.
• Help to drive business growth and expansion in a defined territory.
• Manage numerous accounts concurrently & long-term.
• Articulate compelling value propositions pertaining to AWS services.
• Accelerate customer adoption.
• Work with partners to extend reach & drive adoption.
• Ensure customer satisfaction.
• Limited travel will required to fulfil this role.

BASIC QUALIFICATIONS

• Substantial technology related sales, business development, or sales engineering/consulting experience.
• MBA degree or equivalent required.
• Strong communication skills.
• Business growth skills and experience.

PREFERRED QUALIFICATIONS

• A technical background in engineering, computer science, or MIS a plus.
• SaaS/Cloud experience.
• Public Sector experience.

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The ideal candidate will possess both an account management and technology background that enables them to drive an engagement at the executive level as well as with software engineers and IT architects. He/she should also be a self-starter with entrepreneurial spirit who is prepared to work in a fast-paced environment, develop and execute against a territory coverage plan and consistently deliver results.

Roles & Responsibilities:

• Help to drive business growth and expansion in a defined territory
• Develop and execute against a territory plan, meet or exceed your quarterly targets
• Manage numerous accounts concurrently & strategically
• Articulate compelling value propositions around AWS services and Amazon
• Accelerate customer adoption
• Work with partners to extend reach & drive adoption
• Ensure customer satisfaction

BASIC QUALIFICATIONS

• 10 years of technology related sales, business development, or sales engineering/consulting experience in areas such as Cloud, SaaS, Analytics, Mobile, eCommerce
• Deep insights into the Startup & digital business ecosystem
• Strong verbal and written communications skills in English
• Used to take the right decisions in complex and ambiguous scenarios
• Work experience in South Africa is required.

PREFERRED QUALIFICATIONS

• MBA Prefered

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In this role you will develop, develop a strong understanding of the Prime Video Africa business to deliver Africa customer insights that support Prime Video worldwide leadership with short & long-term strategic decision-making across all parts of the organization. The role will conduct both direct customer research and manage external agencies to perform qualitative and quantitative customer research to deliver data-driven insights and recommendations to Prime Video worldwide leadership. The ideal candidate will have a genuine passion for Movies & TV, deep knowledge of South African and Nigerian marketplaces, and a track record of delivering successful large-scale customer research strategies.

Success in this role requires the ability to recommend holistic customer-centric research strategies based on local marketplace expertise, and a passion for big, strategic thinking combined with deep analytics.

Key job responsibilities

• Support Prime Video leadership via small and large research initiatives to drive customer obsession throughout the Prime Video Africa business. This includes but is not limited to customer research such as usage and attitudinal studies, brand tracking, creative asset testing as well as providing insights into the overall streaming and entertainment category.
• Deliver on aligned business needs from leadership through designing research utilizing mixed-method practices (creation of surveys, interviews, or other data collection instruments).
• Align with leadership, execute on assigned research programs, supervise self-service tools and deliver deep learning to gain actionable insights from current and potential customers.
• Provide objective recommendations to Prime Video leadership based on in-depth understanding and analysis of customer and environmental information.
• Innovate with new methodologies, processes and tools to continually improve the research team’s ability to impact change across the organization.
• Effectively manage internal and external partners to ensure research projects are delivered in a cost efficient, timely and robust manner.

BASIC QUALIFICATIONS

• Multiple years of professional non-internship marketing research experience.
• Experience working with large cross-functional teams and external partners.
• Experience using data and metrics to measure impact and determine improvements
• Track record of combining data analysis and high judgement to deliver results.
• Experience presenting metrics and progress up to VP (or equivalent) level.

PREFERRED QUALIFICATIONS

• Confident communicator (verbal and written).
• Track record of succeeding in fast-paced environments.
• Experience working in TV & Film, entertainment and new platforms.
• Experience working in South Africa and/or Nigeria in a nascent business.
• Ability to think strategically and operationally, delivering results today while proposing and leading future direction.

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Job summary
We’re looking for an innovative and passionate Creative Director to help us bring the future of Movies and TV to Africa.
In this role you will develop, propose and execute local creative marketing strategies, infusing global Prime Video best practices with local nuances to grow brand love in Africa for Prime Video and our most strategic Original content. The ideal candidate will have a genuine passion for Movies & TV, deep knowledge of the South African and Nigerian marketplaces, and a track record of delivering successful large-scale and innovative marketing campaign creative across a 360 degree media footprint. Adept at persuading and influencing internal and external partners, you will gain buy-in and approval from global Prime Video leadership on local creative strategy and campaign-specific creative plans, work with marketing managers and external agencies to deliver world-class creative marketing campaigns, and inspire creative thinking throughout the local team.

Success in this role requires the ability to recommend broad creative strategies as well as campaign-specific plans based on local marketplace expertise, a curious and open-minded approach combined with proven high judgement, and the planning and stakeholder management skills to deliver world-class execution across multiple teams.

Key job responsibilities

• Help develop innovative marketing experiences that tell meaningful stories which connect to customers and drive awareness, brand love and viewership of Prime Video in Africa.
• Propose a strong creative vision with clear, concise direction to internal and external partners. Refine over time using a continuous improvement mindset.
• Manage external creative agencies to propose and deliver creative solutions which deliver results across platforms and channels, mastering the idiosyncrasies of each and creating tailored content across each channel.
• Help elevate and inspire the creative output of our internal and external partners (creative agency and production partners) to ensure campaigns meet the highest level of creativity and innovation.
• Direct and manage the development of multiple creative assets from key art to trailers, from brand building marketing to direct response ads.

BASIC QUALIFICATIONS

• Experience working in or with creative services
• Experience building relationships with stakeholders, including communicating and collaborating across teams and functions
• Experience leading process improvements and/or operations tool implementations (e.g. digital asset management tool)
• Proven global creative experience that encompasses 360 marketing campaigns, covering digital, interactive, marketing, and brand design
• A strong portfolio of work showing creative invention with the ability to articulate big and breakthrough ideas across disciplines
• Deep knowledge of design and associated tools and principles

PREFERRED QUALIFICATIONS

• Confident communicator (verbal and written).
• Track record of succeeding in fast-paced environments.
• Experience working in TV & Film, entertainment and new platforms.
• Experience working in South Africa and/or Nigeria in a nascent business.
• Ability to think strategically and operationally, delivering results today while proposing and leading future direction.

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Job summary
The Amazon EC2 team is seeking Front-End Engineers (FEE’s) to create beautiful customer facing products and innovate to improve experiences for millions of users. The EC2 Console Development team is based in Cape Town, South Africa and builds and operates the web-based EC2 Console, one of the most widely used AWS consoles.

Our mission is to enable our customers to learn, build, deploy, monitor and manage their EC2 infrastructure. We use rich data drawn from customer and product research as well as real time analytics to monitor and anticipate our customers’ needs. We then design and build innovative solutions for our customers using the latest web based technologies.

In this role, you will develop new features and improvements for the EC2 Console, working with your team, product managers and UX designers to build web-based products that delight our customers. You will own customer facing features through the entire life-cycle, from design, implementation, testing, deployment and into production. You will work to optimize applications for performance and reliability.

In your first few months in the EC2 Console, you will design and develop new features. You may help to migrate code to our new React based environment, and you’ll join your team’s on-call rotation, helping to support the console and improve our tooling and monitoring systems.

BASIC QUALIFICATIONS

• 3+ years of industry experience in a software development environment
• Degree in Computer Science or related field, or equivalent working experience
• Proficiency in at least one programming language such as JavaScript, Typescript, Java, C#, Python or Scala
• Proficiency in at least one common JavaScript framework such as React or Angular, and knowledge and appreciation of web standards
• Understanding of Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis

PREFERRED QUALIFICATIONS

• User interface design experience
• Experience with React and Redux
• Exposure to troubleshooting and supporting production systems
• Experience with UI test automation frameworks

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Job summary
The Amazon EC2 team is seeking a Senior Full-stack Engineer to create beautiful customer facing products and innovate to improve experiences for millions of users. The EC2 Console Development team is based in Cape Town, South Africa and builds and operates the web-based EC2 Console, one of the most widely used AWS consoles.

Our mission is to enable our customers to learn, build, deploy, monitor and manage their EC2 infrastructure. We use rich data drawn from customer and product research as well as real time analytics to monitor and anticipate our customers’ needs. We then design and build innovative solutions for our customers using the latest web based technologies.

In this role, you will develop new features and improvements for the EC2 Console, working with your team, product managers and UX designers to build web-based products that delight our customers. You will own customer facing features through the entire life-cycle, from design, implementation, testing, deployment and into production. You will work to optimize applications for performance and reliability.

From your first months in the EC2 Console, you will design and develop new features, ensure the technical feasibility of UI/UX designs and optimize applications for speed and scalability. You will also have opportunities to collaborate with team members and stakeholders as you learn to own the quality and operational reliability of our products.

As a Senior FEE, you will develop an understanding of what customers do and why they do it to ensure that solutions meet their needs and are fit for purpose. You will leverage your experience to make trade-offs between usability, performance, internationalization and localization, cross-browser compatibility, obfuscation, optimization, and cutting edge customer interface implementation.

You will work with UI Designers on website interfaces and utilize user interface design patterns to solve business problems with highly accessible and usable web applications. You will leverage your working knowledge of UI design principles to build new interfaces. There will be opportunities for you to showcase you understanding of how web applications work and perform, as well as your experience with troubleshooting and problem analysis.

You will lead your team by sharing your understanding of fundamental data structures and algorithms, related know-how and knowledge of when and when not to use them, while helping them to recognize and adopt best practices in various aspects of front-end development including design, testing, version control, documentation, build, deployment, and operations. You will write high quality, maintainable, and robust code that functions well across browsers by drawing from your working knowledge of the latest UI technologies, frameworks and concepts including HTML 5, REST, jQuery, AJAX, CSS3, SOA, responsive design.

BASIC QUALIFICATIONS

• At least 5 years of experience building production web applications.
• Degree in Computer Science or related field, or equivalent working experience
• At least 4 years of experience with one of the common JavaScript frameworks: React, Angular, Vue, or Backbone.
• At least 4 years experience in technical leadership role (e.g. technical lead, project lead, architect).
• Proficiency in at least one programming language such as JavaScript, Typescript, Java, C#, Python and Scala
• Understanding of Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis
• Skilled in developing rich applications with JavaScript, HTML, CSS, and integrating with REST APIs.

PREFERRED QUALIFICATIONS

• User interface design experience
• Experience with React and Redux
• Exposure to troubleshooting and supporting production systems
• Experience with UI test automation frameworks

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About the Role

The Customer Support Analyst serves as the primary level of support for KDP users providing timely and accurate operational assistance. You will communicate with customers by mail, and phone while utilizing a variety of tools to navigate accounts, research, and review policies and communicate effective solutions in a fast-paced environment. A Customer Support Analyst is expected to address customer pain points, provide process improvements, and develop internal documentation, all while adhering to service level agreements for contact channels.

This is not a virtual position. Due to the current COVID-19 regulations, if selected for this role, all necessary equipment will be provided for you to work from home. Once regulations are lifted, you will be required to continue working from our offices located in Gardens, Cape Town SA.

BASIC QUALIFICATIONS

• Fluent in English
• 1-2 years of work experience in a Customer Service or Contact Centre environment
• High School Diploma OR relevant NQF level qualification
• Computer literacy (Excel, Word, PowerPoint, Outlook)

PREFERRED QUALIFICATIONS

• Previous Amazon Customer Service experience
• Comfort and experience with the use of technical and payment tools/systems
• Experience working with KPIs and SLAs
• Ability to work in teams where team members are in different locations and belong to different cultures.
• Ability to work in changing environment
• Flexibility to work shifts which includes weekends.
• Prior experience in process improvement initiatives or Six Sigma