HR Training & Quality Program Mgr., AWS Builder Experience Team at Amazon

Key job responsibilities
As Training & Quality Program Manager, you’ll be responsible for:

• Creating and maintaining all training and knowledge center content for BeXT globally
• Coordinating the new hire learning experience with cross-functional teams
• Implementing process certification programs for BeXT globally
• Developing quality assurance processes for BeXT global processes including Talent Management, Performance Management and Employee Relations
• Reviewing various metrics related to attrition, training & onboarding experience, performance, and engagement to improve BeXT satisfaction
• Implement technology to accomplish these tasks through automation, allowing the team to scale
• Computing and analyzing quality data to implement training projects to improve quality of BeXT

BASIC QUALIFICATIONS
The ideal candidate will possess a balanced mix of quantitative, consultative, and facilitation/leadership skills. They will have a documented track record of driving change; leading and facilitating teams that have significantly improved processes, training, and leading in fast-paced, ambiguous environments. Additionally, they should have:

• Broad understanding of HR generalist work and/or experience as an HR generalist
• Experience building, executing and scaling cross-functional programs
• Experience using data and metrics to measure impact and determine improvements
• Experience using Microsoft Excel to manipulate and analyze data
• Experience presenting metrics and progress to goal to senior leadership
• Experience building, executing and scaling training programs within global organizations
• Experience using Learning Management Systems

PREFERRED QUALIFICATIONS

• Master’s degree in HR, Adult Learning, Training & Development or a related field
• Experience serving diverse audiences in global organizations.
• Experience in the digital advertising space.
• An unfailing passion and capacity to advocate on behalf of our employees/customers.
• Excellent communication, presentation, and interpersonal skills, with the ability to coordinate varied stakeholders around a compelling vision.
• Ability to define, manage, and prioritize your own work, juggling multiple projects, possibly with competing deadlines in a fast-paced, often ambiguous environment.
• Well versed in adult learning theory and able to evaluate learning effectiveness and impact.