Key Account Manager at Marsh

• We are seeking a talented individual to join the Consumer & Commercial division at Marsh. This role will be based in Sandton, Johannesburg, hybrid and has a requirement of working at least three days a week in the office.
• This role is key to engaging CEs, building relationships and influencing CEs to open opportunities with clients for C&C & pro-actively seek out New Business opportunities.
• Developing relationships with key stakeholders to drive Internal Collaboration by identifying new opportunities for:

AFFINITY:

• Automotive
• Commercial Schemes
• Device
• Sponsors – Associations – Professional, Trade and Sports; New Schemes – Restaurant Franchisees

PCS ESP / PCS HNW / LOWER CORPORATE:

• Existing Marsh client base
• Identify existing clients and conduct desktop analysis and research to understand client profile, industry etc. to identify opportunities for PCS, Xpress, Affinity
• Conversion of opportunities into sales

We will count on you to:

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Managing account team assigned to each client
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analysing client data to provide customer relationship management
• Expanding relationships and bringing in new clients
• Cross sell opportunities:
• Ensure all products and services available within Marsh Africa are marketed to the client as appropriate
• Fostering of sound working relationships with other functional business units.
• Familiarity and compliance with all company policies, statutory and regulatory requirements.
• Develops routine and effective sales proposals and sales presentations for prospect accounts.
• Closes routine sales deals by negotiating values and basic pricing structures to best serve both the business and client needs
• Helps with conducting thorough due diligence research leveraging various resources and channels of information to identify or understand prospect accounts or target sales expansion opportunities.

What you need to have:

• Able to multitask, prioritise, and manage time efficiently
• Goal-oriented, organised team player
• Self-motivated with excellent interpersonal skills
• Strong understanding of key clients and industry position
• Eager to grow company sales, clients, and territories
• Skilled in data analysis and translating sales statistics into solutions
• Bachelor’s degree in marketing, business, or related field; master’s preferred
• 4-5 years’ experience in sales, management, or key account roles
• Excellent verbal and written communication; effective listener and presenter
• Proficient in CRM software, Microsoft Office (especially Excel)
• Strong negotiation and contract follow-through skills
• Ability to manage multiple client accounts
• Proven track record in meeting sales goals and delivering client solutions
• Minimum 5 years’ experience in personal lines sales environment
• Relevant formal qualifications, including RE 5 and CPD compliance
• FAIS compliant as per DOFA
• Insurance brokerage experience
• Valid driver’s licence and own car