Key Account Manager (Medium Enterprise)(Western Cape) at Liquid Intelligent Technologies

ROLE PURPOSE

• Maximize revenue opportunities through establishing, developing and maintaining long-term relationships with strategic customers as well as defining and executing sales strategies that focus on increased sales and profitability.
• Manage strategic accounts and deliver profitable, long-term revenue from nominated accounts whilst ensuring the delivery of annual revenue targets through delivery of information, communication and technology solutions.
• Work collaboratively to set up service relationship for nominated accounts.
• Serve as the primary relationship owner for an assigned group of top tier client accounts, with the responsibility of retaining and growing accounts.

RESPONSIBILITIES
Deliver on Sales Strategy 

• Develop robust account plans to achieve sales objectives and implement and execute on commercial strategies in line with company strategy.
• Generate and maintain opportunity pipeline and credible business revenue forecasts order to meet sales targets.
• Present Liquid Intelligent Technology’s services and offerings to assigned/new customers while leading account planning cycles, ensuring that the customers’ needs, and expectations are met.
• Proactively assess, clarify and validate customer requirements on an on-going basis.
• Track and record sales activities on all accounts on SFDC.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics.

Build and grow client relationships to ensure excellent customer experience

• Expand customer stakeholders beyond ICT to strategic business owners (CMO, CFO, COO, CEO).
• Maintain or improve account profitability by customizing solutions per customer requirements.
• Oversee the execution of the complete sales process for all customers, including customer request handling, customer information gathering, finalization of product specification and selection and SLA negotiation and finalization.
• Ensure all after-sale customer queries or issues that come through sales department are properly handed over to customer care.

Maintain a clear forecast of opportunities and develop a sales pipeline to reach sales targets.

• Responsible for generating leads and developing a revenue pipeline for accounts.  Identify and establish relationships in new and existing geography and segments.
• Deliver presentations and propose consultation-based solutions.
• Keep abreast of market changes and have a broad understanding of Information, Communication, Cloud and Technology Services. 

Requirements

• Related University Degree/Formal Technology qualification and at least 5 years' experience mandatory along with an in-depth knowledge of the ICT technology environment - Cloud, Cyber Security, Layer Two services, etc