Key Account Manager – Motor Channel at Bidvest Insurance

Position Overview

The Key Account Manager is responsible for calling on a selection of motor dealers to promote the sale of Bidvest Insurance products. The ability to interact at all levels of staff within a motor dealership, together with proven selling skills is a prerequisite so that growth can be achieved within each dealer. The need to interrogate monthly reports, identify poor performers and develop corrective action plans, which include training and coaching, is a monthly requirement.

The incumbent should have account management experience or experience of how a motor dealer sales operations work. The Key Account Manager will also need to provide support and resolution of queries in their areas of responsibility, as well as build and manage excellent client relationships, offering professional service on time, every time.

Key Responsibilities and Duties
Business Development:

•  Grow sales of Bidvest Insurance products and achieve set sales targets for area of responsibility.
•  Interrogate performance reports for dealers to identify areas of opportunity and develop corrective action plans.
•  Conduct monthly sales performance reviews with key role players & management at each dealer.
•  Identify training needs within dealers and conduct coaching & training sessions where required.
•  Develop aligned strategies for respective franchises /dealers.

Industry Knowledge:

•  Understanding of the dealer environment which deals with motor dealer value added products.
•  Training will be provided so that the incumbent understands the Bidvest Insurance products and value chains so that selling and problem solving can be achieved.

Customer Service:

•  Work effectively with the internal departments and the dealer network to ensure all queries / service issues / disputes are attended to and responded to asap.

Management of Customer Relationships:

•  Identify key decision makers and build positive relationships with each dealer.
•  Keep dealers informed about Bidvest Insurance / market trends / performance.
•  Collect competitor information and observe competitor activity to provide feedback.
•  Co-ordinate events to promote the partnership and build the Bidvest Insurance brand.

Qualification

•  Grade 12, RE/FAIS qualifications
•  Key Account Management or Territory sales experience
•  General Short-term insurance knowledge
•  General motor industry knowledge

Knowledge and Skills

•  Business awareness
•  Analytical thinking
•  Self-starter
•  Pro-active thinking
•  Planning & organizational skills
•  Effective communicator
•  Interpersonal skills
•  Microsoft office