Key Account Manager: Public Sector at Liquid Telecom South Africa

Job Purpose:

To effectively position Liquid Telecom to be the Telecommunications partner of choice in the market by cultivating relationships, identifying opportunities and consultatively solution selling Liquid Telecom€™s services that meets the client€™s requirements. The Key Account Manager is therefore responsible to nurture a healthy prosperous relationship between Liquid Telecom and the customer.

Minimum Requirements of Job

Formal Qualifications Required

• Matric
• Related University degree advantageous

 Job Related Experience Required

• 3 years knowledge and proven track record in Sales

Key Outputs:

Effective Account Management

• Develop and maintain business relationship with customers
• Gain in-depth understanding of the customer€™s business and industry
• Identify key role players and develop and maintain a personal professional network with relevant decision makers
• Develop and maintain an account plan within the context of the customers objectives and Liquid Telecom's strategy
• Obtain information on competitor activity and evaluate and implement
• Understand the customers€™ requirements and implement customer business growth strategies in conjunction with
• Liquid Telecom's delivery and support functions
• Ensure that all Service Levels agreements are met.
• Track and record sales activities on all accounts on SFDC.
• Maintain accurate customer data
• Responsibility of all orders on hold in WIP

Build and Grow Client Relationships To ensure excellent Customer Experience

• Understand clients' business and generate new ideas to enhance client performance.
• Build trust, credibility, and client referrals.
• Develop a client centric strategy
• Maintain or improve account profitability by customizing solutions as per customer requirements
• Participate in broader Liquid Telecom strategies and business initiatives in order to generate more revenue.
• Identify new market opportunities by selling and integrating Liquid Telecom€™s offerings to new and existing clients
• Develop, review and implement a detailed sales strategy for all accounts
• Ensure all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support.
• Conducts business professionally and ethically by adhering to all company policies, procedures and business ethics codes
• Hunters, farmers, hybrids

Development and maintenance of a sales pipeline in order to reach sales targets

• Responsible for generating leads and developing a pipeline for the sales segment
• Identify and establish relationships in new and existing geography and segments
• Provide pre-sales and after-sales assistance in bid/tender processes
• Manage customer relationships with allocated and new clients
• Deliver presentations and propose consultation based solutions
• Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies

Should you not here from us within 2 weeks, please consider your application unsuccessful.

To ensure suitability, for both you and Liquid Telecom alike, please read through the key outputs for this position on our website before applying.