Key Account Manager (Technology) at BlueSky

Description
As a Key Account Manager at BlueSky, you will be managing the expectations and developing business solutions for our enterprise clients. You will be tasked with creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction

Key Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales targets
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Prepare for all Bi-monthly KAM meeting with clients
• Schedule Bi-monthly meetings with Key accounts
• Take minutes of the meetings and distribute to meeting attendees
• Collaborate with sales team to identify and grow opportunities within vertical
• Ensure monthly strategic “BlueSky thinking” sessions are scheduled with each key account
• Assist with challenging client requests or issue escalations as needed
• Achieve revenue targets for the vertical as set out by the Executive team
• Maintain good working relationships with existing clients to enhance client retention and drive new sales through referrals and references
• Proposal development for all new business
• Develop and execute business development initiatives with aggressive targets
• Identifies/qualifies/develops opportunities across the Telco and Media vertical for selected business solutions
• Grow, manage and maintain trust and strong business relationships with existing and new key accounts via personal visits, telephone calls, email contact and marketing campaigns with the marketing teams to ensure we are delivering on requirements
• Meet monthly, quarterly and annual sales targets for the Key Accounts
• Identify new sales channels and work with the team to tailor products to service new channels
• Weekly and monthly reporting with clear objectives and goals

Requirements
Our KAM’s have the following attributes:

Leadership

• You are visionary, helping our clients see the art of the possible. You’re able to respectfully challenge and direct the customer in the customer’s best interest
• Team members will want to go the extra mile for you

Communication

• As the liaison or the customer and the rest of the company, you need to excel at communicating in person, over the phone, email and across teams
• You are comfortable addressing C-Level executives
• The KAM will keep all stakeholders informed on all important issues pertaining to their project
• You will lead the presentation on project updates and account reviews
• You have the ability to be concise, clear and convincing

Business Acumen

• Understand the bigger business issues for the client and help the client manage their business through our value proposition and service offering
• Secure profitable deals for BlueSky

Relationship Savvy

• Read people and connect meaningfully with a variety of personalities
• Grow and maintain strategic relationships with our clients

Results oriented

• Focus on getting results for the customer - This means being proactive and not wait for the customer to notice they are not on track to achieving a particular goal.
• Have a “no excuses” mindset – do what needs to be done
• Coordinate multiple resources to achieve the desired outcome. You are driven by outcomes and not ego.

Appetite for Learning

• Recognise the pace of change we are undergoing.
• Open to training and development.
• You are constantly growing in your perspectives and abilities.