Sales Operations Assistant at OneDayOnly

About You

• You’re the behind-the-scenes wizard who somehow knows where the SOP is, who missed training, which spreadsheet needs updating, and why the meeting invite disappeared. You thrive on organised chaos, colour-coded trackers, smooth onboarding experiences, and being the person everyone quietly relies on to keep the Sales team functioning like a well-oiled machine. Equal parts admin guru, spreadsheet enthusiast, and professional problem-preventer, you love turning “Where do I find this?” into “Already sorted.”

Responsibilities:

Training & Onboarding Support:

• Assist with onboarding preparation and coordination for new Sales team members.
• Assist in preparing training materials and resources.
• Track attendance, onboarding progress, and training completion.
• Support training sessions and workshops.

Documentation & Process Support:

• Assist with maintaining SOPs, guides, and operational documentation.
• Help ensure resources remain organised, accessible, and updated.
• Support formatting and structuring of training or process materials.

Reporting & Administrative Support:

• Assist with operational reporting and data tracking.
• Compile recurring reports, trackers, and summaries.
• Support quality check administration and follow-through.
• Help monitor recurring operational issues or gaps.

Operational Coordination:

• Assist with recurring operational tasks and workflows.
• Support coordination of meetings, workshops, and team initiatives.
• Help ensure operational follow-through on assigned tasks.

Sales Team Support:

• Assist the Sales Team with basic operational or process-related questions.
• Help direct queries to the appropriate stakeholder where needed.
• Support smoother day-to-day operational execution.

Team Engagement & Logistics Support:

• Assist with organising team builders, learning sessions, and other initiatives.
• Support coordination of logistics, communication, and scheduling.

Experience and Qualifications:

• Bachelor's degree.
• Previous administrative, operational, training, coordination, or support experience advantageous. Strong technical skills.
• Comfortable working with spreadsheets, trackers, and documentation.
• Experience in retail, e-commerce, operations, training, or support environments is advantageous. Highly organised and detail-oriented.
• Reliable and consistent in follow-through.
• Eager to learn and develop professionally.
• Comfortable working in a fast-paced environment.
• Curious and willing to ask questions.
• Structured in communication and task management.
• Comfortable working with systems, and documentation.
• Able to handle repetitive tasks accurately while remaining proactive.
• Positive, collaborative, and team-oriented.