Key Account Manager - US Retail at hearX Group

Minimum education (essential):

• Bachelor’s Degree

Minimum education (desirable):

• Business, Marketing, Communications or similar degree

Minimum applicable experience (years):

• 3-5 years in account management

Required nature of experience:

• Key account relationship management and business development. 
• Proven success in driving profitable volume growth in health tech, consumer electronics or consumer packaged goods resulting in preferred supplier status. 
• Reporting

Planning and Execution 10%

• Deeply understand US pharmacy retail, their customer base and operational structures.
• Research and keep abreast of current and future technology, product and competitive trends, within the fast moving and evolving hearing health industry.
• Understand the current hearX product portfolio and details of our product roadmap.
• Execute business development strategies and supporting plans to achieve targets adapting to ensure budgeted targets, sales volumes and objectives in assigned KAs are achieved.
• Proactively identify and present new opportunities to grow established partnerships and unlock additional value to hearX and the end customer. 
• Analyze data providing suggestions to  improve business, marketing and supply chain strategies.

Sales and Relationship Management 40%

• Identify, establish and maintain productive and professional strategic relationships with existing and potential partners, ensuring ample business development opportunities and revenue generation are created.
• Address and resolve queries and complaints, and ensure that complaints are escalated to relevant stakeholders.
• Coordinate the cross functional team involvement in order to meet account performance objectives and KA expectations.
• Act as the point of contact with the KA on all matters, while establishing direct functional-level relationships between hearX and KA partners. 
• Achieve stated sales targets and operational business improvement goals.

Stakeholder and Project Optimization 25%

• Accomplish objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes. 
• Develop a thorough understanding of KA’s needs and requirements by proactively assessing, clarifying and validating such needs/requirements on an ongoing basis.
• Liaise internally and with KA to ensure all aspects of the relationship from rollout to scaleup to marketing campaigns are met in an effective and efficient manner optimizing to address ever changing KA needs. 
• Ensure that communication to the KA contacts are done on time and in accordance with contracts/SLAs.

Presentation, Reporting and Documentation 20%

• Send internal and external communication pre and post meetings, to ensure meetings are productive and action items and outcomes are well communicated, following up to ensure they are achieved. 
• Setup and maintain internal KA client books, including capturing relevant client data, strategic plans, products and system information (KA Body Of Knowledge).
• Develop proposals and documentation aligned with requirements. 
• Set up indicators to track business development  (revenue, growth, opportunities etc). 
• Ensure timely documentation and delivery of KA reports as per agreed KPIs, content, and reporting cadence.

QMS 5%

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents and records are kept to date. 
• Ensure that all processes are kept relevant.