Key Account Manager - US Retail, Mass Merchant at hearX Group

What you’ll do

As Key Account Manager for US Retail Mass Merchant, you will develop and manage strategic relationships with key mass merchant and consumer electronics retailers in the United States. You will establish partnership goals, execute account level plans, ensure end-consumer and partner satisfaction and achieve stated business targets.

Ultimately you’ll grow Lexie Hearing’s customer base, revenue and market share through successful account management with two of our key partners.

Core Responsibilities

• Manage and maintain account relationships with two key partners in mass merchant and consumer electronics retail, Walmart and Best Buy.
• Establish joint business plans to achieve shared objectives and outcomes.
• Orchestrate and execute integrated sales, marketing and operational plans across both in-store and online platforms.
• Be the lead representative with key accounts, while establishing direct functionallevel relationships between hearX and our partners.
• Drive shared business development opportunities and new revenue growth.
• Develop a deep understanding of key accounts needs through proactive, continual assessment and validation.
• Derive insights from data to improve business, marketing and supply chain plans.
• Create and deliver proposals, presentations and solutions to key account and hearX leadership.
• Partner with hearX colleagues to ensure objectives, plans, and timelines for growth are well informed, communicated and achieved.
• Ensure clear, organized written and verbal communication between hearX and key accounts.
• Ensure reporting, KPIs and analysis are in place, jointly reviewed and actioned.

Experience

• Five to seven years of account management experience and proven success working with Walmart and/ or Best Buy within in-store and online capacity.
• Experience with over the counter health products, hearing health, consumer electronics or consumer package goods.
• Excellent written and verbal communication and presentation skills.
• Working with early stage businesses ventures and achievement of significant revenue growth.
• Bachelor’s Degree in business-related field or equivalent experience.