Fresh Openings at HearX Group

Job Purpose:
Responsible for driving the efficiency and effectiveness of the agents in the Call Centre who are part of the finance team, with the purpose of increasing debt collection, data accuracy and decreasing non-payments and customer churn. This role provides real-time financial support to the Hearing Hub with proactive and effective feedback on activities and outcomes to the Financial Manager to enable better outcomes as well as team compliance and discipline.

Minimum education (essential):
National Senior Certificate & Bookkeeping Diploma

Minimum education (desirable):

• Management Course

Minimum applicable experience (years):

• 6 years

Required nature of experience:

• Team supervision
• Debtors collection 
• Customer service
• Creditors
• General bookkeeping

Skills and Knowledge (essential):

• Accounting Software  (ie Pastel / Xero)
• Microsoft Excel
• Google Suite
• Debtors processes

Essential Competencies:

• Examining Information
• Establishing Rapport
• Showing Composure
• Resolving Conflict
• Meeting Timescales
• Checking Things
• Following Procedures
• Upholding Standards

Important Competencies:

• Interpreting Data
• Developing Expertise
• Adopting Practical Approaches
• Thinking Positively
• Embracing Change
• Inviting Feedback
• Understanding People
• Valuing Individuals
• Managing Tasks
• Producing Output
• Taking Action

Planning & Reporting 10%

• Liaise with manager to understand and articulate strategic direction for the team itself, as well as for the team’s product and system output.
• Steer the direction of the team by communicating the strategy into a workable and efficient plan, presenting assumptions and recommending objectives as required.
• Interpret reports and other relevant data, and advise on (and implement) midcourse corrections and/ or improvements. 
• Monitor management-approved key metrics and performance on each metric within a satisfactory range. 
• Report on performance on key metrics to management satisfaction. 
• Ensure the level of performance on key metrics is achieved to management satisfaction.
• Assist in maintaining team shift schedule - manage exceptions of the team schedule.

Team Supervision 20%

• Responsible for the supervision of HH finance team.
• Ensure active management of team’s KPI's with frequent and proactive feedback.
• Ensure there is appropriate and continuous team training.
• Active monitoring and reporting of performance of team members with scheduled, regular check-ins, performance appraisals (in conjunction with the Finance Manager and Hearing Hub Manager) and required documentation.
• Manage the assignment of tasks, leads and priorities.
• Enhance and encourage a culture of excellent customer service.
• Cultivate and maintain a healthy and effective team culture, in accordance with our values.
• Ensure other required documents, reports and email accounts are kept up to date and accurate.

Debtors Liaison 30%

• Follow debtors collection process.
• Optimise debtors collection process.
• Ensure proper and clear correspondence with customers including via phone, email and text.
• Ensure proper record is kept of all communication with debtors on relevant platforms.
• Ensure Salesforce / XERO is updated with debtors process.
• Ensure customer contact details in Salesforce / XERO are correct after confirming details with the customer.
• Update and maintain customer contact details in Salesforce / XERO.
• Manage handover of Debtors to lawyers / debt collection agency.
• Collect all the necessary documentation for handover to lawyers / debt collection agency.
• Compile weekly feedback of debtors outstanding and communicate with internal stakeholders on a regular basis.
• Meet all relevant debtors deadlines. 
• Plan and structure daily work to meet deadlines efficiently.

Debtors Administration 30%

• Process new invoices.
• Issue invoices accurately and timeously.
• All credit notes issued accurately and timeously.
• Send invoices and statements.
• Do corrections on account allocation.
• Conduct reconciliations of all debtors.
• Ensure customer payment allocations are correct.
• Negotiate payment arrangements with customers to increase debt collection.

Stripe Administration 5%

• Process new manual payments on Stripe.
• Manage disputes process with Stripe.
• Manage trial periods or customer profiles on Stripe as required.
• Maintaining records of the above on relevant platforms.

Payments Administration 5%

• Create invoices on Xero for manual payments, replacements or switchovers from subscription to once off. 
• Manage the recordkeeping process for such payments.

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Job Purpose:
The purpose of this role is to coordinate and facilitate all procurement, stock management and stock reporting activities for the B2C department across multiple geographical regions.

It includes taking ownership of assigned products and keeping a handle on product and project aspects including business models, specifications, budgets and financial models, progress tracking, management of resources and team capacity.  They will increase company profitability by driving product success by designing efficient and scalable systems/products and ensuring on-time and on-budget delivery thereof.

If you have a passion for systems and sustainability and working in tech, then this role at hearX is ideal, where we leverage smart tech and give people the gift of hearing.

Minimum education (essential):

• Bachelor’s degree in Business Management, Supply Chain Management, Logistics, or similar. 
• Bachelors of Engineering (Industrial) or similar

Minimum education (desirable):

• Honors degree in Business Management, Supply Chain Management, Logistics, or similar.

Minimum applicable experience (years):
3 - 5 years

Required nature of experience:

• Stock management
• Logistics 
• Supply Chain & Distribution  
• Supplier relationship management
• Experience in a Retail or FMCG environment
• Process documentation 
• Procurement management 
• Project Management
• Working knowledge of US carrier services and related platforms would be beneficial

Skills and Knowledge (essential):

• Excellent computer proficiency (especially in MS Excel/ Google Sheets) 
• Stock forecasting and stock management
• Imports and exports 
• WMS (Warehouse Management System Software) 
• ERP (Enterprise Resource Planning Software)
• Courier companies
• Business Process design
• API knowledge

Skills and Knowledge (beneficial):

• CRM  (Customer Relationship Management Software i.e Salesforce)
• Shopify
• BigCommerce 
• Stripe 
• ShipStation / BigCommerce

Other: Ad hoc availability after hours

Essential Competencies:

• Examining Information
• Interpreting Data
• Providing Insights
• Team Working
• Meeting Timescales
• Managing Tasks
• Producing Output
• Taking Action

Important Competencies:

• Documenting Facts
• Developing Expertise
• Adopting Practical Approaches
• Exploring Possibilities
• Establishing Rapport
• Articulating Information
• Making Decisions
• Showing Composure
• Embracing Change
• Inviting Feedback
• Checking Things
• Upholding Standards

Business Processes and Strategy 15%

• Business process improvements, operationalization and optimization.
• Develop strategies for the implementation of products, projects or systems, including commercialisation, legal and operational aspects.
• Risk analysis and mitigation.
• Manage tasks and priorities within the product suite.
• Increase profitability of products through the streamlining of development, manufacturing and maintenance thereof.
• Effective stakeholder management (both internal and external).

Procurement Management 35%

• Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered.
• Compare prices, specifications, lead times and adherence to regulations to determine the best supplier among potential suppliers.
• Negotiate prices and lead times with suppliers.
• Compare suppliers' bills with quotes and purchase orders to verify accuracy.
• Maintain a good relationship with all suppliers. 
• Monitor supplier performance, recommending contract modifications when necessary.
• Continuously update knowledge of all relevant legislation and regulations.
• Keep documents and folders up to date with regards to procurement activities.
• Liaise with marketing, design, communications, and legal and regulatory teams to ensure packaging design, messaging, requirements are aligned and approved by these departments.

Stock Management 35%

• Conduct stock-takes (where applicable) and ensure stock levels are kept above minimum levels.
• Continuously liaise with relevant suppliers and fulfillment partners to monitor stock levels.
• Determine if inventory quantities are sufficient for needs, ordering more materials when necessary. This may include inventory forecasts based on provided sales forecasts.
• Ensure Purchase Orders are tracked and documented in a central repository and shared with relevant stakeholders.
• Contact suppliers to schedule or expedite deliveries, follow up on orders, and to resolve shortages, missed or late deliveries, and other problems.
• Monitor and track the status of quotes, contracts, samples, orders, shipments and deliveries (local and international) and communicate to suppliers. 
• Prepare, maintain, and review all purchasing files, documents and reports.
• Communicate to suppliers and fulfillment warehouses regarding order status, changes, or cancellations.
• Check shipments when it arrives to ensure that orders have been filled correctly and that goods meet specifications.
• Manage stock storage and ensure all devices are kept in the correct location.
• Implementation of and maintenance of the stock management system. 
• Liaise with the design and marketing team to make necessary changes to packaging designs and structure and communicate this to suppliers.
• Ensure adequate stock levels of all applicable packaging is maintained.
• Liaise with finance and conduct recons related to stock.

Business Analysis 10%

• Full cycle Project and Product Management including capacity management, stakeholder engagement and resource tracking.
• Multi-task on a suite of projects and products, all within different stages of development and implementation.
• Compile intuitive system and product requirements and specification design, in terms of researching, consulting and analyzing needs.
• Follow best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products and systems.
• Compile relevant specifications documents.
• Effective system testing and approval, including the management of release notes and effective communication with stakeholders on changes and/or improvements.
• Work with front-end, back-end and mobile developers, marketing, sales, research and design departments to ensure a holistic management process of project management.
• Ensure conformity of products to product requirements in terms of the hearX Quality Objectives which includes regulatory and legislative compliance.
• Identify technology limitations and deficiencies in applications and associated processes, procedures and methods within the department.
• Continuous improvement of existing products, systems and processes within the department.
• Identify issues, bugs, and bottlenecks and devise solutions to these problems within the department.

Record- Keeping 5%

• Compile relevant records as is necessary for compliance to ISO, CE, FDA (and other) standards and requirements as is applicable to assigned products.
• Accomplish objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes. 
• Efficient and effective reporting on strategies, prioritization and tasks to Line Manager.
• Efficient and effective reporting on performance of products and systems.
• Take personal ownership for projects/products/systems and work quality as well as contributing to team development and the hearX ecosystem as a whole.

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Job Purpose:

• Responsible for producing copy that is engaging, clear and accurate for marketing material and advertising channels, including but not limited to: websites; emails; print ads; digital ads; social media and catalogs.

Minimum education (essential):

• Diploma in Languages / Journalism

Minimum education (desirable):

• Degree in Languages / Journalism

Minimum applicable experience (years):

• 5 years

Required nature of experience:

• Copywriting
• Digital campaign idea/copy development
• B2C marketing 
• Proofreading
• Editing
• Administration

Skills and Knowledge (essential):

• English first language
• Proficient in Microsoft Suite / Google Suite 
• Excellent writing skills 
• Excellent ad/campaign writing skills
• Editing/proofing
• Experience developing copy for US market a plus

Other:

• SEM Rush
• Grammarly
• Copyscape
• Read-able
• Google Drive
• Chat GPT

Essential Competencies:

• Embracing Change
• Developing Expertise
• Checking Things
• Documenting Facts
• Producing Output 
• Meeting Timescales
• Managing Tasks
• Taking Action

Important Competencies:

• Challenging Ideas
• Inviting Feedback
• Adopting Practical Approaches
• Upholding Standards
• Pursuing Goals
• Showing Composure
• Examining Information
• Following Procedures
• Thinking Positively
• Interpreting Data

Copywriting 75%

• Update and maintain Communications Guide.
• Conduct keyword research.
• Update and maintain drip campaign content.
  • Ensure high quality of emails.
  • Monitor accuracy of emails and edit/update accordingly.
  • Send emails to the Communications Lead for approval. 
• Create copy for ad campaigns and marketing campaigns. 
  • Liaise with the design team timeously to create artwork.
• Write compelling and high-quality website content.
• Write evergreen articles for the Lexie Hearing and Go Hearing blogs.
• Optimize existing blog articles for relevance.

Newsletters 15%

• Draft newsletters for weekly release.
• Upload newsletters to Mailchimp and incorporate appropriate artwork.
• Send out newsletters every Friday.

Lexie Blog 10%

• Maintain Lexie Blog.
• Ensure articles are up to date and optimized. 
• Upload articles.

QMS

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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Job Purpose:

• Develop and improve the product range, UI/UX, corporate image and stationery and edit videos.

Minimum education (essential):

• Matric
• Diploma in Graphic Design, Digital Media or equivalent

Minimum education (desirable):

• Degree in Graphic Design, Digital Media or equivalent

Minimum applicable experience (years):

• 5 years

Required nature of experience:

• Graphic Design with the following programs: Photoshop, Illustrator, InDesign, other vector based software (proof of projects will be required).
• Iconography, illustration and mobile app based design. 
• Campaign and promotion design and layout.
• Corporate identity design and establishment. 
• Print and digital marketing collateral design.
• Experience in the use of Sketch would be advantageous.
• Experience in UI/UX designs as well as mobile/tablet app design will be highly advantageous.
• 3D design and animation experience would be advantageous.

Skills and Knowledge (essential):

• Adobe Suite including Photoshop, Illustrator, InDesign, Premiere Pro, After Effects.
• Strong computer skills and excellent knowledge of Google Suite.
• Proficiency in Microsoft PowerPoint or other related software to design presentations.

Essential Competencies:

• Generating Ideas 
• Showing Composure
• Inviting Feedback 
• Team Working 
• Meeting Timescales
• Checking Things
• Managing Tasks
• Producing Output

Important Competencies:

• Developing Expertise 
• Adopting Practical Approaches
• Providing Insights
• Exploring Possibilities 
• Convincing People
• Articulating Information 
• Thinking Positively
• Embracing Change 
• Valuing Individuals
• Following Procedures
• Upholding Standards 
• Taking Action

Graphic Design 60%

• Act as brand custodian to ensure all material is aligned to CI and continuously provide constructive suggestions to improve.
• Contribute to design style, format, print production and timescales.
• Design content for social media, as well as other types of media for campaigns, proposals and pitches.
• Design traditional content such as brochures, flyers, business cards etc. 
• Design professional presentations to be used for pitches and conferences.
• Design of internal material. 
• Gather research and implement the latest design trends.
• Provide proactive feedback to the marketing team and relevant BA’s regarding status of products.

UI / UX Design 30%

• Plan, design and develop UX and UI.
• Improve and implement innovative ideas in terms of UX and UI.
• Design elements and iconography for app and website
• Design and correct any graphics on website and app UI’s.

Video Editing 5%

• Edit and compile videos from assets that are either created in Adobe Illustrator or Adobe After Effects.
• Edit and compile videos from existing footage or from stock footage.
• Edit and compile videos from footage received by external resources. 
• Edit videos that can be used for Social Media as well as Digital Campaigns.
• Incorporate the various product brands’ respective look & feel.
• Invite and incorporate Brand Lead, Marketing Lead and Management feedback into the videos.

QMS 5%

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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Job Purpose:

• To assist with the management of employee relations, dispute resolution, discipline management and compliance with labour laws and company policies. You will work closely with the HR team to ensure a harmonious working environment, resolve employee grievances, and maintain positive relationships between the company and its workforce.

Minimum education (essential):

• Certificate or Diploma in Human Resources Management / Industrial Relations/  Labour Law

Minimum education (desirable):

• Diploma in Human Resources Management / Industrial Relations/  Labour Law

Minimum applicable experience (years):

• 1 - 5 years

Required nature of experience:

• Labour Consulting 
• Implementing of HR policies and processes 
• Discipline Management
• Employee Relations 
• HR assistant/ IR assistant 
• Experience in a call centre environment (beneficial)

Skills and Knowledge (essential):

• Relevant labour legislation - BCEA, LRA, EEA
• Sound knowledge of HR best practices
• Strong communication, mediation, and conflict resolution skills
• Ability to handle sensitive and confidential information with discretion
• Excellent interpersonal skills and the ability to build rapport with employees and management

Essential Competencies:

• Establishing Rapport
• Showing Composure
• Thinking Positively 
• Meeting Timescales
• Following Procedures
• Managing Tasks
• Upholding Standards
• Producing Output

Important Competencies:

• Examining Information
• Documenting Facts
• Developing Expertise
• Convincing People
• Articulating Information
• Resolving Conflict
• Embracing Change
• Inviting Feedback
• Understanding People
• Team Working 
• Checking Things
• Taking Action

Employee Relations 40%

• Act as a point of contact for employees regarding workplace-related concerns, complaints, and grievances.
• Assist in investigating and resolving employee disputes and conflicts.
• Collaborate with the HR team and line managers to address employee relations issues in a timely and fair manner.
• Promote a positive and inclusive workplace culture that fosters effective communication and employee engagement.
• Assist with development, implementation and maintenance of HR policies and procedures.
• Assist with the development and implementation of HR initiatives and systems.
• Stay up
•  to date with relevant labour legislation and advise Management on changes that will/might affect the Company.

Discipline Management / Dispute Resolution 40%

• Assist in administering the disciplinary process, including issuing warnings and ensuring compliance with due process.
• Coordinate disciplinary hearings and documentation.
• Maintain accurate records of disciplinary actions taken.
• Address and resolve employee concerns, grievances, and workplace conflicts in a fair and timely manner.
• Mediate disputes and facilitate effective resolutions between employees or between employees and management.
• Provide advice and guidance to employees and management on employee relations matters, policies, and procedures.

Compliance 15%

• Stay updated with South African labor laws and regulations to ensure the company's compliance with all relevant legal requirements.
• Advice on disciplinary actions, terminations, and other employment decisions in adherence to Labour laws and company policies.
• Participate in hearings and disciplinary proceedings, as required.

QMS 5%

• Ensure that QMS guidelines are adhered to. 
• Own and manage the HR QMS process and associated records.
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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Job Purpose
Hearing Expert’s will provide high quality counselling and remote care to the Lexie customers in the United States. They will ensure that customers understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a customer of the Hearing Aid company, the customer will be assisted remotely via video and voice calls, emails and various live chat platforms, with the Junior Hearing Experts troubleshooting issues with hearing aids remotely, providing hearing aid retention through support calls to the customers and the onboarding new customers.

Education
Minimum Requirements:

• B. Communication Pathology in Audiology (essential)
• M. Communication Pathology in Audiology (desirable)

Experience

• 1 - 2 years experience as an Audiologist
• Sale and fitment of hearing aids
• Troubleshooting hearing aid-related issues
• Troubleshooting customer experience-related issues
• Basic fine-tuning of hearing aid settings
• Customer relations and relationship management
• Administration and customer record management
• Working within a digital environment
• Working in a call centre or in sales (advantageous)
• Ease of use with video calling (advantageous)

Skills And Knowledge

• Excellent English skills
• Excellent communication ability and oratorship
• Working with a customer management system
• Conflict management

Customer Support 60%

• Complete assigned CRM tasks for follow-up, support, and survey call to customers.
• Obtain and note quality information from the customers to allow for effective management of the relevant escalation.
• Respond to customer queries and follow up with feedback.
• Interpret customer input and feedback into an improved service in terms of hearing aid adoption and acclimatization.
• Troubleshoot customer feedback and complaints to resolve hearing aid functionality and experience issues, over either voice or video call, live chat, email or text message
• Offer solutions to customers to improve hearing aid functionality and experience.
• Solve problems as effectively and efficiently as possible in the least amount of time.
• Offer quality information and comprehensive troubleshooting to customers to reduce call backs.
• Escalate and assign queries correctly and with discretion for efficient resolutions.
• Liaise with other Hearing Exerts to improve customer satisfaction.
• Make supervised adjustments to hearing devices, using remote support when advised by the Hearing Experts.
• Achieve set retention goals and onboarding targets.
• Ensure that the majority of Lexie users have gone through the onboarding process (where possible).
• Provide feedback to the Product Development Audiologist on the performance of the devices, customer feedback and Hearing Hub performance as required by such audiologist.

Customer Experience 20%

• Ensure customers have a positive view of hearX and Lexie and the customer support team and processes.
• Conduct business in a professional manner when communicating and interacting with customers to ensure customer satisfaction.
• Solve problems as effectively and efficiently as possible by reducing the time spent with each query.
• Liaise with Relationship Managers and Hearing Experts to improve customer satisfaction.
• Maintain customer support KPA’s at all times to ensure a high ‘customer effort score’ by going above and beyond for customers.
• Gather customer feedback via post-call reviews and the Lexie Rewards program.
• Actively communicate with other staff members to ensure best practice customer satisfaction.
• Reinforce information provided on a call with texts and/or emails.

Continuous Improvement 10%

• Liaise with the marketing team and maintain the list of FAQs and queries logged by customers; and the corresponding responses.
• Guide management on the needs and desires of our prospective and existing customers.
• Provide customer feedback on product or training information to management.
• Provide feedback to management and marketing on the support material available that could be helpful to customers and staff.
• Report any roadblocks and limitations to management.
• Actively participate in training activities and successfully complete training activities.
• Report to and work with other customer relationship managers in the Contact Centre to ensure customer satisfaction.

Quality & Compliance 10%

• Maintain absolute customer confidentiality and protection of personal information in accordance with procedure.
• Keep quality customer interaction logs complete and up to date, on any system, sheet or form as required in accordance with procedure.
• Ensure that the records reflect accurate representations of the customer interactions, and ensure that escalations are recorded with the optimal amount of information for effective and efficient resolution.
• Ensure other required documents, reports and email accounts are up to date and accurate

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What you’ll do
As Key Account Manager for Lexie Hearing, you will develop and manage strategic relationships with United Healthcare Hearing and select hearing healthcare partners in the United States. You will establish partnership goals, execute account-specific plans, ensure end-consumer and partner satisfaction and achieve stated business targets. Ultimately you’ll grow Lexie Hearing’s customer base, and sales and ensure top-star ratingsthrough successful account management with key healthcare partners.

Core Responsibilities

• Manage and maintain relationships with United Healthcare Hearing and future healthcare partners.
• Establish joint business plans to achieve shared objectives and outcomes.
• Orchestrate and execute integrated sales, marketing and operational plans across partner platforms.
• Be the lead representative with key accounts, while establishing direct functional level relationships between hearX and our partners.
• Drive shared business development opportunities and new revenue growth within existing and new partners.
• Develop a deep understanding of partner and patient needs through proactive, continual assessment and validation.
• Derive insights from data to improve business, marketing and supply chain plans.
• Create and deliver proposals, presentations and solutions to key partners and hearX leadership.
• Partner with hearX colleagues to ensure objectives, plans, and time well-informed, communicated and achieved.
• Ensure clear, organized written and verbal communication between hearX and partners.
• Ensure reporting, KPIs and analysis are in place, jointly reviewed and actioned.

Experience

• Five to seven years of account management or business development experience and proven success working with United Healthcare or other major US Health Insurance providers.
• Experience over-the-counter health products, hearing health, medical devices or consumer electronics.
• Excellent written and verbal communication and presentation skills.
• Work early-stage, scale businesses and achievement of significant revenue growth.
• Bachelor’s Degree in business-related field or equivalent experience.

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What you’ll do
As Key Account Manager for Lexie Hearing, you will develop and manage strategic relationships with Amazon.com and select e-commerce retailers in the United States.
You will establish partnership goals, execute account-level plans, ensure end-consumer and partner satisfaction and achieve stated business targets. Ultimately you’ll grow Lexie Hearing’s customer base, revenue and market share through successful account management with our key partners.

Core Responsibilities

• Manage and maintain account relationships with Amazon and select e-commerce partners.
• Establish joint business plans to achieve shared objectives and outcomes.
• Orchestrate and execute integrated sales, marketing and operational plans across our e-commerce partner platforms.
• Be the lead representative with key accounts, while establishing direct functional level relationships between hearX and our partners.
• Drive shared business development opportunities and new revenue growth.
• Develop a deep understanding of key account needs through proactive, continual assessment and validation.
• Derive insights from data to improve business, marketing and supply chain plans.
• Create and deliver proposals, presentations and solutions to key account and hearX leadership.
• Partner with hearX colleagues to ensure objectives, plans, and timelines for growth are well-informed, communicated, and achieved.
• Ensure clear, organized written and verbal communication between hearX and key accounts.
• Ensure reporting, KPIs, and analysis are in place, jointly reviewed, and actioned.

Experience

• Five to seven years of account management experience and proven success working with Amazon.com.
• Experience over-the-counter health products, hearing health, consumer electronics or consumer package goods.
• Excellent written and verbal communication and presentation skills.
• Work early-stage, scale businesses and achievement of significant revenue growth.
• Bachelor’s Degree in business-related field or equivalent experience.

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What you’ll do

As Key Account Manager for US Retail Mass Merchant, you will develop and manage strategic relationships with key mass merchant and consumer electronics retailers in the United States. You will establish partnership goals, execute account level plans, ensure end-consumer and partner satisfaction and achieve stated business targets.

Ultimately you’ll grow Lexie Hearing’s customer base, revenue and market share through successful account management with two of our key partners.

Core Responsibilities

• Manage and maintain account relationships with two key partners in mass merchant and consumer electronics retail, Walmart and Best Buy.
• Establish joint business plans to achieve shared objectives and outcomes.
• Orchestrate and execute integrated sales, marketing and operational plans across both in-store and online platforms.
• Be the lead representative with key accounts, while establishing direct functionallevel relationships between hearX and our partners.
• Drive shared business development opportunities and new revenue growth.
• Develop a deep understanding of key accounts needs through proactive, continual assessment and validation.
• Derive insights from data to improve business, marketing and supply chain plans.
• Create and deliver proposals, presentations and solutions to key account and hearX leadership.
• Partner with hearX colleagues to ensure objectives, plans, and timelines for growth are well informed, communicated and achieved.
• Ensure clear, organized written and verbal communication between hearX and key accounts.
• Ensure reporting, KPIs and analysis are in place, jointly reviewed and actioned.

Experience

• Five to seven years of account management experience and proven success working with Walmart and/ or Best Buy within in-store and online capacity.
• Experience with over the counter health products, hearing health, consumer electronics or consumer package goods.
• Excellent written and verbal communication and presentation skills.
• Working with early stage businesses ventures and achievement of significant revenue growth.
• Bachelor’s Degree in business-related field or equivalent experience.

go to method of application »

Job purpose: 

The Business Analyst takes ownership of assigned products and keeps a handle on product and project aspects including business models, specifications, budgets and financial models, progress tracking, management of resources and team capacity.  They will increase company profitability by driving product success by designing efficient and scalable systems/products and ensuring on-time and on-budget delivery thereof.

If you have a passion for systems and sustainability and working in tech, then this role at hearX is ideal, where we leverage smart tech and give people the gift of hearing.

REQUIREMENTS:

Minimum education (essential): BEng (Industrial). 

Minimum applicable experience (years): 3 years minimum

Required nature of experience:

• Business Analysis within the IT, software  or medical device field
• Development of project, product and system specifications 
• Requirement gathering and documentation 
• Project Management

Skills and Knowledge (essential):

• Excellent computer proficiency (especially in MS Office Excel).
• Report and proposal writing skills.
• Business Process design 
• Agile Project Management
• BPMN or UML Knowledge
• API knowledge 
• JIRA, Confluence or similar task management or documentation tools

Skills and Knowledge (desirable):

• Coding interpretation

COMPETENCIES:

Essential Competencies:

• Examining information
• Documenting facts 
• Providing insights
• Making decisions
• Managing tasks
• Producing output
• Taking action 
• Pursuing goals
• Logical thinker
• Structured
• Problem solver
• Detail oriented 
• PM - time management

Important Competencies:

• Adopting practical approaches
• Exploring possibilities
• Convincing people 
• Articulating information
• Directing people 
• Conveying self-confidence
• Showing composure
• Resolving conflict
• Embracing change
• Inviting feedback
• Meeting timescales 
• Checking things

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES:

Business Analysis: 60%

• Full cycle Project and Product Management including capacity management, stakeholder engagement and resource tracking.
• Multi-task on a suite of projects and products, all within different stages of development and implementation.
• Compile intuitive system and product requirements and specification design, in terms of researching, consulting and analysing needs.
• Follow best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products and systems.
• Compile relevant specifications documents, UX, UI designs, wireframes and test cases.
• Effective system testing and approval, including the management of release notes and effective communication with stakeholders on changes and/or improvements.
• Work with front-end, back-end and mobile developers, marketing, sales, research and design departments to ensure a holistic management process of project management.
• Ensure conformity of products to product requirements in terms of the hearX Quality Objectives which includes regulatory and legislative compliance.
• Identify technology limitations and deficiencies in applications and associated processes, procedures and methods within the department.
• Continuous improvement of existing products, systems and processes within the department.
• Identify issues, bugs, and bottlenecks and devise solutions to these problems within the department.

Business Processes and Strategy: 20%

• Business process improvements, operationalization and optimization.
• Develop strategies for the implementation of products, projects or systems, including commercialization, legal and operational aspects.
• Risk analysis and mitigation.
• Manage tasks and priorities within product suite.
• Increase profitability of products through the streamlining of development, manufacturing and maintenance thereof.
• Effective stakeholder management (both internal and external)

Record-Keeping: 20%

• Compile relevant records as is necessary for compliance to ISO, CE, FDA (and other) standards and requirements as is applicable to assigned products.
• Accomplish objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes. 
• Efficient and effective reporting on strategies, prioritization and tasks to Line Manager.
• Efficient and effective reporting on performance of products and systems.
• Take personal ownership for projects/products/systems and work quality as well as contributing to team development and the hearX ecosystem as a whole.