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The hearX Group offers the world's first clinical smartphone hearing test solutions. Our award-winning products are used in over 25 countries. Our aim is to impact on an individual, community and global level by creating sustainable, smart solutions for hearing health for everyone.
Job Purpose:
Responsible for driving the efficiency and effectiveness of the agents in the Call Centre who are part of the finance team, with the purpose of increasing debt collection, data accuracy and decreasing non-payments and customer churn. This role provides real-time financial support to the Hearing Hub with proactive and effective feedback on activities and outcomes to the Financial Manager to enable better outcomes as well as team compliance and discipline.
Minimum education (essential):
National Senior Certificate & Bookkeeping Diploma
Minimum education (desirable):
Minimum applicable experience (years):
Required nature of experience:
Skills and Knowledge (essential):
Essential Competencies:
Important Competencies:
Planning & Reporting 10%
Team Supervision 20%
Debtors Liaison 30%
Debtors Administration 30%
Stripe Administration 5%
Payments Administration 5%
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