Key Account Manager at Vodacom

Role Purpose

The purpose of the Key Account Manager is to run the end to end Key Account Management of key business partners within the Consumer Business Unit Sales Channels.

Your responsibilities will include:

1. Sales Planning and Execution

• Develop and implement the sales plan for respective channels aligned to the business strategy.
• Deliver sales presentations and proposals to executive levels and boards of directors;

2. Revenue and Margin Growth

• Develop and implement plans to increase net sales revenue across both prepaid and contract across relevant channels.
• Ensure margin growth by managing discounts, tariffs and product/channel/segment mix.

3. Channel Partner Management

• Identify and propose new channel partners
• Manage and support existing channel partners

4. Reporting and Feedback

• Accurate reporting and feedback of performance against targets.

5. Stakeholder and Relationship Management and  Customer Service

• Build strong relationships through proactive interaction with customers at all levels.
• Oversee the calling plans of the outsourced Account Managers/Service Managers and other teams
• Ensure a good Customer Experience with all customer interactions
• Ensure that SLA’s with customers are adhered to at all times
• Internal Stakeholder management with various business areas
• Regional relationship management with the various Regions.

The ideal candidate will have:
 

• 3-5 years experience in Field Marketing, Key Account Management or Sales 
• Preferable knowledge in the telecoms arena
• Proven experience in building and maintaining relationships
• Forecasting and Planning is essential 
• Financial and commercial acumen 
• Matric
• Degree/ Diploma, with
• At least 3 years relevant experience

OR

• Matric
• At least 5 years relevant experience

Closing date for applications: 23 June 2021