Key Account Manager at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To run the end-to-end Key Account Management of key business partners within the CBU Sales Channels.

Your responsibilities will include:

Sales Planning and Execution

• Develop and implement the sales plan for respective channels aligned to the business strategy.
• Collaborate across multiple departments to deliver on National and Regional Campaigns.
• Deliver sales presentations and proposals to executive levels and boards of directors.

Revenue and Margin Growth

• Develop, present, project management and implement plans to increase net sales revenue across both prepaid and contract across relevant channels.
• Ensure margin growth by managing discounts, tariffs and product/channel/segment mix.

Channel Partner Management

• Identify and propose new channel partners.
• Manage and support existing channel partners.
• Oversight on channel partner operations, finance, marketing & projects to ensure business models are profitable and in accordance with Vodacom standards.
• Assist with product knowledge and developing business acumen of Channel Partner.

Reporting and Feedback

• Accurate & timeous reporting with attention to detail and inclusive feedback of performance against targets.
• Monitor and Track Trends on BI Report and Dashboards and provide feedback and insights.
• Manage and Update P&L Reporting Per Channel to ensure profitability and mitigate risks.
• Manage the end-to-end tracking and reporting on Product Forecasting, Product Updates, Order Fulfilment and Operational Issues.
• Proficiency in Excel and Power Point.

Stakeholder and Relationship Management and Customer Service

• Build strong relationships through proactive interaction with customers at all levels.
• Oversee the calling plans of the outsourced Account Managers/Service Managers and CRC teams.
• Ensure a good Customer Experience with all customer interactions.
• Ensure that SLA’s with customers are adhered to at all times.
• Internal Stakeholder management with various business areas.
• Regional relationship management with the various Regions.

The ideal candidate for this role will have:

• Matric
• Degree/ Diploma, with
• At least 3-5 years relevant experience

OR

• Matric only, then must have
• At least 5 years relevant experience

Core competencies, knowledge, and experience:

• 3-5 years experience as a Senior Key Account Manager.  
• Preferable knowledge in the telecoms arena.
• Proven experience in building and maintaining relationships.
• 3-5 years in Forecasting and Planning is essential, with a proven track record.
• Financial and commercial acumen is essential.
• Preferable Project Management experience.
• Acute attention to detail and meticulous time management skills required.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 02 September 2026.