Available Vacancies at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To run the end-to-end Key Account Management of key business partners within the CBU Sales Channels.

Your responsibilities will include:

Sales Planning and Execution

• Develop and implement the sales plan for respective channels aligned to the business strategy.
• Collaborate across multiple departments to deliver on National and Regional Campaigns.
• Deliver sales presentations and proposals to executive levels and boards of directors.

Revenue and Margin Growth

• Develop, present, project management and implement plans to increase net sales revenue across both prepaid and contract across relevant channels.
• Ensure margin growth by managing discounts, tariffs and product/channel/segment mix.

Channel Partner Management

• Identify and propose new channel partners.
• Manage and support existing channel partners.
• Oversight on channel partner operations, finance, marketing & projects to ensure business models are profitable and in accordance with Vodacom standards.
• Assist with product knowledge and developing business acumen of Channel Partner.

Reporting and Feedback

• Accurate & timeous reporting with attention to detail and inclusive feedback of performance against targets.
• Monitor and Track Trends on BI Report and Dashboards and provide feedback and insights.
• Manage and Update P&L Reporting Per Channel to ensure profitability and mitigate risks.
• Manage the end-to-end tracking and reporting on Product Forecasting, Product Updates, Order Fulfilment and Operational Issues.
• Proficiency in Excel and Power Point.

Stakeholder and Relationship Management and Customer Service

• Build strong relationships through proactive interaction with customers at all levels.
• Oversee the calling plans of the outsourced Account Managers/Service Managers and CRC teams.
• Ensure a good Customer Experience with all customer interactions.
• Ensure that SLA’s with customers are adhered to at all times.
• Internal Stakeholder management with various business areas.
• Regional relationship management with the various Regions.

The ideal candidate for this role will have:

• Matric
• Degree/ Diploma, with
• At least 3-5 years relevant experience

OR

• Matric only, then must have
• At least 5 years relevant experience

Core competencies, knowledge, and experience:

• 3-5 years experience as a Senior Key Account Manager.  
• Preferable knowledge in the telecoms arena.
• Proven experience in building and maintaining relationships.
• 3-5 years in Forecasting and Planning is essential, with a proven track record.
• Financial and commercial acumen is essential.
• Preferable Project Management experience.
• Acute attention to detail and meticulous time management skills required.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 02 September 2026. 

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What you’ll do

Role purpose: 

• To support the achievement of MAST's key business objectives by serving as a strategic Finance Business Partner, delivering insightful financial planning, analysis, and reporting.
• The role focuses on CAPEX, OPEX, and Estates activities, while promoting strong financial governance, data-driven reporting, and effective business decision-making.
• The Specialist is expected to own their portfolio end-to-end — from rolling forecast submission through to stakeholder engagement, variance analysis, and continuous process improvement.

Who you are

Key Accountabilities:

• Financial Planning and Forecasting
• CAPEX Management & Governance
• Performance Reporting & Insights
• Financial Analysis & Month-End Close
• Process Improvement & Technology
• Core Competencies, Knowledge, and Experience:

Core MAST Competencies

Planning, Execution & Delivering Quality Results: 

• Demonstrates strong financial planning and forecasting capabilities across P&L, SOFP, and Capex.
• Communication, Teamwork & Collaboration: Works effectively with cross-functional teams including finance operations, and business stakeholders.
• Customer Focus, Innovation & Continuous Improvement: Proactively identifies opportunities to improve financial processes, enhance reporting, and support strategic initiatives.
• Financial Expertise & Commercial Acumen: Applies deep understanding of financial principles to provide meaningful analysis and drive informed decision-making.

Technical Knowledge

• Solid working knowledge of accounting and financial management principles, including CAPEX and OPEX analysis, accrual accounting, and variance reporting.
• Advanced proficiency in MS Excel, with strong skills in Word and PowerPoint for reporting and presentations.
• Proficiency in PowerBI — including dashboard development, automated data refresh, and stakeholder-facing reporting — is an advantage for this role.

Relevant Experience

• Minimum of 3+ years' experience in financial planning, analysis, or business partnering roles.
• Demonstrated experience in CAPEX management, including rolling forecast ownership, governance processes, and stakeholder engagement.

Must have technical / professional qualifications: 

• Bachelor's degree in Accounting, Finance, or a Diploma in related field.
• Experience in building and maintaining PowerBI dashboards for financial reporting is advantageous.

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Role Purpose/Business Unit:

• The role of the Human Resources Business Partner is responsible to create an enabling environment to drive performance and employee engagement across the business areas by partnering with business leaders to define and implement relevant and appropriate People plans.
• Provide HR Business Partnering to Leadership teams. Facilitate the delivery of the Vodacom strategic HR priorities, through defining an appropriate strategy to deployment the people plan and partner with business leadership in the execution of the plan.
• The key focus will amongst others include but not limited to organisation effectiveness, talent management & building capabilities. Bringing the Human element to Technology while supporting sound business decisions.

Your responsibilities will include:

People Planning 

• Input to functional people plan that is fully aligned to Vodacom/functional strategy.
• Drive delivery of functional initiatives/projects to support Consumer Business/HR strategy.

Organisation Effectiveness & Change

• Support and deliver functional change programmes and OE activity in business areas.
• Interface with key stakeholders to ensure alignment with cross-functional change activity and manage the change process.
• Input to monthly and quarterly organisation reviews.
• Deliver against FTE, contractor & employment Opex targets in business areas and support business in managing the payroll budget and Headcount.
• Ensure organisation clarity & alignment in business areas, e.g., reporting lines, role profiles, role titles and global job architecture.
• Ensure data integrity of people related information in the business unit.
• Drive organisation efficiency in business areas (ensuring compliance with agreed spans & layers targets).
• Act as tactical sparring partner, engaging on the effectiveness of processes, systems, data and people.
• Drive the HR agenda within the BU, ensuring that all people managers are equipped and able to deliver against the annual recurring people management requirements – provide advice and training to line managers.
• Propose, develop and deliver key functional change programmes in collaboration with COE.

 Cultural Change

• Play key role in supporting leaders to align to spirit behaviours and related people/HR policies.
• Provide leadership of cultural change in business areas/areas of responsibility.
• Challenge & improve people policies/processes/practices to ensure alignment with Vodafone, People strategy and new ways of working.
• Challenge & support leaders in business areas to align behaviours/attitude to Spirit and new ways of working.
• Ensure that the Health and Safety standards are maintained to required guidelines.

Performance and Reward 

• Ensure active management of poor performers in business areas.
• Partner with the business leaders to drive group initiative on PD.

Talent & Resourcing

• Collaborate with the talent management team to deliver a diverse succession plan.  Accelerate high potential development in functional business areas.
• Input to talent reviews across the function & follow through on outcomes in business areas; proactively use ‘talent matrix’; ensure robust talent, succession & scenario plans are in place, facilitating the performance and potential calibration.
• Advise on performance and potential ratings for F and top talent/successors at all levels.
• Actively support all talent and signature programmes.
• Support Graduate Programme and emerging talent in business areas.
• Actively manage Diversity & Inclusion agenda in business areas.
• Key part in senior resourcing for business area (in partnership with Resourcing colleagues). Interview & calibrate agreed / key management in business areas.
• Ensure that resourcing processes are fully aligned to business requirements (attraction, selection, onboarding, etc.).

Leadership and Management Development

• Ensure understanding of management development programmes to ensure effective development at key transition points on the management/leadership ladder and drive uptake of development programmes relevant to BU specific priorities.
• Coach executives across business areas, in collaboration with COEs.

Organisational Capability

• Work with L&D to build critical functional capabilities to enable the business areas to deliver against their plans.
• Ensure functional induction framework is developed and implemented & core organisational on-boarding programmes are in place and being effectively used.
• Ensure development of future capabilities required.

Communications & Engagement

• Partner with leadership to ensure teams have a clear understanding of the relationship between Vodacom(business), functional, team and individual goals and their role in contributing towards delivery of the overall strategy.
• Focus the business areas on continuously improving employee engagement & by facilitating the development of Spirit Beat action plan etc.

Relationship Management & Partnering

• Build a high ‘support & challenge’ relationship with leadership team members.
• ‘Walk the tightrope’ of being part of the business areas yet maintaining an objective HR perspective.
• Input to functional people plan that is fully aligned to Vodacom/functional strategy.
• Challenge & support leaders in business areas to align behaviours/attitude to The Spirit Beat and new ways of working.
• Implement all ‘Performance Driven Reward’ plans in business areas and ensure recognition of staff.
• Deliver a pipeline of diverse future leaders and accelerate high potential development in functional business areas.
• Identify and deliver leadership team effectiveness solutions.
• Focus the business areas on the Vodacom Strategy and help people to recognise their part in drive performance.
• Build a high ‘support & challenge’ relationship with SLT members.  

The ideal candidate for this role will have:

• Matric / Grade 12 essential. 
• Relevant 3 Year Degree/National Diploma (e.g. Human Resources, Personnel Management, Industrial Psychology, Business Management, etc.) - essential.
• A minimum of 5 - 8 years applicable experience as a Human Resources generalist across all areas of the HR spectrum essential.
• Inclusive of 3 years experience as an HR professional interfacing with senior leadership in a corporate environment.
• A post-graduate qualification will be advantageous. 

Core competencies, knowledge, and experience:

• Telecom Industry experience will be an added advantage.
• Knowledge and experience in Change Management, people organization plans
• Exposure to coaching leaders for behaviour change.
• Problem solving and decision making.
• Analytical thinking.
• HR reporting.
• Interpersonal skills and negotiating skills.
• Business Acumen.
• Knowledge of labour legislation.
• Knowledge of HR policies and procedures.
• Consultation skills.
• Planning and Organising.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 03 September 2026. 

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Role Purpose/Business Unit:

• Function as consumer advocate to represent customer’s voice in business decisions. Manage customer insights development, regional market research projects across formal and informal tools, and data analysis across services and payment types.
• Synthesize the results of projects into a deep understanding of customers and the market and use that knowledge to support product development, customer experience and customer value management initiatives within the Region.  

Your responsibilities will include:

CXX & Customer Insights: The primary objective is to use our customer insights to better manage & optimize our customer touchpoints to meet or exceed customer expectations, ultimately driving customer satisfaction and loyalty.

• To provide high level support and   customer service to internal clients as per performance contract agreed.
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties
• To be responsible and accountable for interpreting and analyzing statistical reports based on channel feedback and propose action plans whilst maintaining relationships with key stakeholders.
• To drive improvements of all retail & customer touchpoints in the region including: NPS, TNPS, FTF /EFF, Average Waiting time, Qnomy, Pilots impacting CX e.g., Appointment booking| Peer to Peer program | Store ICU program.
• To be the regional custodian for regional tracking studies incl. NPS / BMS / tNPS [and or any other analysis by condensing the data into monthly and quarterly insights reports].
• Drive the local implementation of the customer experience strategy [incl. digital first strategy] developed by COPS into the region.
• Gather and integrate customer insights requirements across the business to gain & develop a deep understanding of consumer target segments within Prepaid, Postpaid, FTTH and VFS to drive revenue growth for the region.
• Manage research briefs for the region (both formal and informal) to build regional insights.
• Identify opportunities to streamline processes to improve customer experience in the business.
• Continuously review the escalation matrix for the different business channels in CBU Core to improve on the speed in resolving customer related issues.
• Build relationships and engage with key stakeholders in the regions and at the centre to improve on customer journeys.
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with the Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
• Provide ongoing feedback to COPS for continuous improvements on CXX journey.
• Analyse regional customer base in conjunction with CBU Core CVM team to provide insight and recommendations on trends or behaviour of base.

Data Analyst: The primary purpose is to collaborate with the CVM team and central Commercial Management team to develop appropriate base management campaigns that drive growth and retention strategies. 

• Monitor regional performance across all key KPI’s to drive commercial actions to meet or outperform budget targets.
• Drive an ethos of “scientific selling” by ensuring all business decisions are underpinned by sound analytical and consumer insights.
• Influencing key organisational strategies by holding the various areas accountable for integration of insights and performance of associated actions/activities.
• Analyse regional customer base in conjunction with the CVM team at the centre to provide insight and recommendations on trends or base behaviours. 

Product Lead: The primary purpose will be to collaborate with the teams at the CBU Core team during the product development process by gathering and prioritising product requirements based on customer needs and market trends.

• To understand the development of postpaid, prepaid, FTTH, VFS propositions against a planned roadmap with clear consideration of regional customer needs.
• To identify market trends, customer needs, and competitor offerings that the core product teams can use as actionable insights to ensure timely, relevant, and high-quality product delivery.
• To evaluate uptake of retail enablement, sales journeys as to ensure store consultants have effective sales tools to drive consideration & uptake on all new products & propositions.
• To support and provide feedback to the product teams for new product propositions, engage in cross-functional teamwork with product delivery teams to make sure we have the right sales tools.
• To support the branded and unbranded channel teams in leading proposition knowledge and training. That is to ensure that all customer facing staff are fully trained to accurately explain product features and benefits.
• Manage post-implementation/launch reviews and recommend actions based on proposition performance.

The ideal candidate for this role will have:

• Relevant Sales or general business National Diploma (3 years - NQF 6) or Degree (NQF 7) with a minimum of 2 years experience in a managerial capacity with staff responsibility.
• 5-8 years experience in a sales, retail and/or commercial / customer care environment.
• Must be willing to travel (must have a driver’s license), own vehicle.

Core competencies, knowledge, and experience:

• Customer Obsessed.
• Knowledge of customer service principles.
• Analytical abilities to manage big data.
• Performance Reporting. 
• Capability of working in a complex organization.
• Ability to build strong relationships and credibility with multiple levels internally and externally.
• Result-driven.
• Solution driven.
• Reporting or analytical function.
• Attention to detail and analytics within reporting.
• Commercial acumen.
• Demonstrates strong communication skills, influencing and persuading teams to ensure effective collaboration across channels.
• Strong understanding and knowledge of competitors', products, services, processes and educates customers according to defined Vodacom standards to improve customers' experience.
• Provides operational excellence in regional area to launch a key product).

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 04 September 2026. 

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Role Purpose/Business Unit:

• This Product Operations role – Microsoft is focused on managing and executing product strategy, perform the end-to-end operational and commercial lifecycle of Microsoft Cloud Solution Provider subscriptions for Vodacom Business.
• The role ensures accurate provisioning, renewals, billing and reconciliation; provides licensing guidance across Microsoft products; maintains Partner Center governance and compliance; and coordinates Sales, Finance, Service Operations, distributors and Microsoft to deliver accurate customer outcomes, protect revenue and improve operational efficiency.

Your responsibilities will include:

• Co-ordinate and track all customer renewal requirements by working with the relevant sales teams and Product Specialist Sales team to secure renewal and upsell of all our solution offerings. This needs to be of profitable growth and expansion of market share for that product or solution.
• To be responsible for developing and implementing renewal programmes by working with various distributors and partners to be aligned with the best we can offer to our customers. Supported by all the specific product and service’s sales & support documentation, costing and pricing models
• Manage Microsoft CSP subscription orders and lifecycle events, including provisioning, quantity changes, upgrades, migrations, suspensions, cancellations, renewals, billing-term changes and end-date alignment, in line with Microsoft policy and approved customer instructions.
• Maintain accurate customer, tenant, subscription, price, term and renewal records across Microsoft Partner Center and Vodacom CRM, order-management and billing systems.
• Interpret Microsoft product terms, CSP and New Commerce Experience rules, eligibility requirements, promotions and commercial changes, and translate them into clear guidance for Sales, Finance, Service Operations and customers.
• Validate quotations, product SKUs, quantities, pricing, billing frequency, commitment term, foreign-exchange assumptions and margin before order submission or renewal.
• Must be able to perform monthly reconciliation of Microsoft invoices and reconciliation files against distributor statements, internal systems and customer billing; investigate variances, credits and failed transactions to prevent revenue leakage when required.
• Maintain Partner Center operational governance, including user access, customer relationships, Partner IDs, delegated administration and audit evidence, in accordance with Vodacom security controls and Microsoft partner requirements.
• Track renewal dates, cancellation windows, scheduled changes and customer approvals; issue proactive renewal and exception alerts to accountable stakeholders.
• Log, own and resolve provisioning, licensing, billing and platform escalations with Microsoft, distributors and internal support teams within agreed service levels. 
• Maintain standard operating procedures, controls, knowledge articles and process improvements, and support automation of repeatable ordering, reconciliation and reporting activities.

Stakeholder Management 

• Act as the operational licensing point of contact for Sales, Product, Finance, Commercial, Service Operations and customer-facing teams.
• Work with account teams to clarify customer requirements, validate licensing options and ensure complete, approved order inputs before fulfilment.
• Maintain effective working relationships with Microsoft, appointed distributors and relevant OEM support teams to resolve commercial and operational issues.
• Provide timely status updates on pricing, orders, renewals, billing exceptions and escalations, with clear ownership and next actions.
• Deliver licensing and process enablement sessions and maintain current operational guidance for internal stakeholders. 

Reporting 

• Prepare and maintain renewal, subscription, provisioning and exception dashboards, including upcoming commitments and cancellation deadlines.
• Produce monthly billing-reconciliation and revenue-assurance reports, with root causes, ageing, financial impact and corrective actions.
• Report operational service levels, order accuracy, provisioning turnaround times, renewal completion, unresolved escalations and credit-note trends.
• Maintain audit-ready records of customer approvals, quotations, orders, changes, invoices, credits, renewals and exceptions.
• Highlight recurring control gaps and recommend process, system or automation improvements to management.

The ideal candidate for this role will have:

• Bachelor’s degree or equivalent qualification in Business, Commerce, Finance, Information Systems, Supply Chain, Operations or a related field.
• Microsoft Certified: Azure Fundamentals, AZ-900, and Microsoft Certified: Security, Compliance, and Identity Fundamentals, SC-900. A previously earned Microsoft 365 Certified: Fundamentals credential may also be recognised.
• Microsoft 365 Certified: Copilot and Agent Administration Fundamentals, AB-900 (advantageous).
• Current Microsoft CSP, NCE and Partner Center commercial training. 
• Five to 10 years’ relevant experience in Microsoft CSP operations, cloud licensing, software asset management, ICT commercial operations, billing or order fulfilment within a Microsoft partner, distributor or enterprise environment.
• Demonstrable hands-on experience with Microsoft Partner Center and the administration of Microsoft products including Dynamics 365 and Azure subscriptions.
• Experience with Microsoft CSP and New Commerce Experience terms, subscription lifecycle rules, pricing, invoicing and reconciliation.
• Experience working with CRM, ERP, billing or marketplace platforms and managing high-volume operational data is advantageous.

Core competencies, knowledge, and experience:

• Intelligent with commercial acumen, numerate and understanding of finance concepts.
• Good communication skills (written, verbal and presentation); with the ability to form and manage relationships at all levels within both internally and externally (customers and account managers).
• Advanced working knowledge of Microsoft Partner Center, CSP and New Commerce Experience subscription management, Microsoft 365 Admin Center and Azure Portal.
• Strong understanding of Microsoft product terms, licensing models, commitment terms, billing frequencies, renewals, upgrades, migrations, promotions and cancellation rules.
• Knowledge of Partner Center billing, invoice and reconciliation files, credits, consumption charges, foreign-exchange impacts and revenue-assurance controls.
• Working knowledge of Partner Center access and governance, customer relationships, Partner IDs and granular delegated admin privileges.
• Advanced Microsoft Excel capability, including lookups, pivot tables, reconciliation, exception analysis and large-data handling; Power BI experience is advantageous.
• Strong commercial and numerical acumen, with the ability to validate pricing, margin, tax and billing outcomes.
• High attention to detail and confident operation within documented controls, approval matrices, audit requirements and service levels.
• Proven analytical, root-cause, problem-solving and escalation-management capability.
• Clear written and verbal communication, with the ability to explain complex licensing and commercial rules in plain language.
• Ability to prioritise high-volume, time-sensitive requests and manage competing renewal, provisioning and billing deadlines.
• Team player, strong influence and relationship management skills.
• Excellent Customer relationship management skills with ability to interact at Director level.
• Strong communication and decision-making skills – ability to balance conflicting interests.

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service.
• Accountability: seeks feedback and identifies opportunities for improvement or innovation.
• Collaboration: Actively fosters collaboration, seeks input and effectively partners.
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset.
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors).
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 04 September 2026. 

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Role Purpose/Business Unit:

• Managing and optimising Vodacom’s voice traffic routing to global carriers.
• Ensure high-quality service delivery and cost-effective routing.
• Ensure compliance with International Telecommunications Standards.
• Mitigate Fraud and arbitrage risks.
• Collaborate with global carriers.
• Managing dial codes, pricing and destinations.
• Implement strategies to enhance revenue performance and profitability.
• Management of strategic deals.
• Provide administrative support.

Your responsibilities will include:

Traffic Management and Optimization

• Monitor and analyse international voice traffic to ensure efficient routing and high-quality service.
• Implement strategies to optimize call routing, balancing cost and quality considerations.
• Identify and resolve issues affecting voice traffic.

Carrier Relations and Negotiations

• Maintain relationships with international voice carriers.
• Manage updates and communication with partners regarding system changes, rate cards, dispute and settlement processes.

Fraud and Arbitrage Management

• Monitor fraud detection to identify and prevent fraudulent activities.
• Collaborate with FRSS, Revenue Assurance, local voice interconnect and local fraud management teams to proactively prevent subscriber vulnerabilities and any fraud types.
• Keep abreast on emerging fraud trends and develop proactive measures to combat them.
• Block numbers detected for any type of fraud e.g IRSF and Wangiri.

Deal Management

• Oversee the negotiation, execution, and management of international voice traffic deals.
• Ensure that all deals align with company objectives and comply with regulatory requirements.
• Maintain accurate records of all deals and monitor and track volume, revenue and cost performance. Apply corrective measures when deals are not on track.

Service Management

• Ensure the delivery of high-quality voice services, acceptable levels of capacity and availability to meet customer expectations.
• Coordinate with technical, internal and external support teams to resolve service issues promptly.
• Implement service improvement initiatives based on customer performance metrics.

Margin Management

•  Ensure competitive but profitable wholesale pricing.
• Implement strategies to improve profit margins, such as optimizing routing and negotiating better rates.
• Monitor financial performance and adjust as needed to achieve financial targets.

Dial Code Management

• Maintain and update dial code databases to ensure accurate routing of international calls as published by various forums: GSMA, ITU, and Carrier Rate Sheets.
• Ensure compliance with International dialling standards and country specific regulations.
• Collaborate with technical and billing teams to implement dial code changes and updates. 

Pricing and Rate Sheet Management

• Managing and timeous and accurate uploading of rate sheets from the Carriers.
• Compiling and timeous issuing of pricing sheets to the Carriers/Customers.
• Maintain the accuracy and completeness of the rate sheets (manual and system).
• Managing pricing and rate disputes.
• Negotiate termination rates to achieve competitive pricing.
• Select carriers based on performance, reliability and cost-effectiveness.

Destination Management

• Manage international call destinations to ensure optimal routing and quality.
• Analyse destination performance and implement improvements where necessary.
• Collaborate with carriers to manage destination-specific issues and opportunities

Quality Assurance

• Monitor key quality (QoS) performance indicators such as availability, call success rate, Mos Scores (media quality) based on the voice product types, SLA’s e.t.c.
• Collaborate with internal and external key stakeholders to address and resolve quality queries efficiently.
• Implement quality improvement initiatives to enhance customer satisfaction

Regulatory Compliance

• Ensure all international calling operations comply with the relevant telecommunications regulation and standards.
• Keep abreast about regulation changes and policies and adjust operations accordingly.

Reporting and Analytics

• Prepare regular reports on voice traffic performance, costs and revenue.
• Analyse traffic data to identify trends, anomalies and opportunities for improvement.
• Provide insights and recommendations to senior management.

The ideal candidate for this role will have:

• Matric Certificate essential. 
• Relevant financial/ technical tertiary qualification or related field is essential.
• At least 3-5 years exposure to carrier services (technical or commercial).
• Proven track record in contract negotiation and traffic management.
• Strong understanding of telecommunications regulations and industry standards.

Core competencies, knowledge, and experience:

• 2 years experience in International Calling traffic management or a similar role (routing, analysis, reporting and monitoring).
• Knowledge of basic network elements and routing principles.
• Ability to interpret agreements and execute strategies.
• Understanding of the South African electronic communications regulatory framework, and strong understanding of International industry regulatory requirements and standards such as defined by the ITU-T, GSMA.
• Strong Commercial acumen & ICT awareness.
• VoiP technology.
• SIP Protocols.
• Mobile bearer technologies as defined by 3GPP/IETF/GSMA.
• High standard of written, verbal communication, and presentation skills.
• Ability to project influence with diverse stakeholders.
• Strong interpersonal skills with the ability to form, and manage stakeholder (colleagues, customers, and industry) relationships at all levels both internally and externally.
• Ability to comprehend, analyse, and interpret complex data sets.
• Applying expertise in technology and ICT awareness.
• Proficiency in using traffic monitoring and analysis tools.
• Proficiency in pricing strategies and rate sheet management.
• Strong problem-solving abilities

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 04 September 2026. 

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Role Purpose/Business Unit:

• Oversee the Treasury Operations function including centralised cash pooling in South Africa, in line with group treasury policy, i.e. iro security, liquidity and yield
• Review cash flow forecasts and monitor on-going liquidity requirements across main SA entities and African entities
• Effectively support external bi-annual dividend distributions, bi-annual tax payments and other major payments throughout the year by ensuring sufficient cash collected via the centralised treasury function

Your responsibilities will include:

• Build and maintain ethical and sound relationships with banks and other lenders
• Devise strategies for proactively managing foreign currency risk across the various operating jurisdictions
• Manage and supervise the implementation of the Treasury Management System
• Drive reduction in and maintain efficient consolidated cash management operations 
• Carry out thorough analysis and prepare robust group board papers on for Board approvals
• Responsible for determining IFRS16 discount rates for African markets and liaising with auditors on how the rates were arrived at
• Ensure that group capital structure is aligned with both business strategy and financial policy, both medium and long term
• Monitor and manage various borrower’s covenants ratios with various stakeholders
• Provide information requirements needed to maintain good investor relationships
• Fully understand the Companies Act, as amended, Section 45 for related and inter-related financial assistance and prepare robust board papers for regular and ad hoc financial assistance
• Undertake benchmarking exercises to ensure arms-length pricing for internal and external funding 

Analyse and interpret all financial risks, adhere to policies and employ measures to mitigate these, paying particular attention to:

• Interest rate risk
• Foreign exchange risk (transactional hedging and dividend inflow hedging)
• Counterparty risk (e.g. bank risk assessments) for operational cash and M-Pesa customer funds
• Carry out an annual review of treasury’s Delegation of Authority (“DOA”) and group treasury policy and African treasury policies (i) to ensure full alignment with Vodafone group policy and (ii) to strengthen or reformulate the policy if necessary (based on operational feedback)
• Present proposed policy changes to the board
• Ensure divisional policies and procedures, systems and controls are updated and aligned with group treasury policy at all times
• Ensure that all treasury transactions are accurately recorded
• Attend monthly Finance Exco meetings and present on treasury matters and projects on an ad hoc basis
• Attend monthly M-Pesa Risk and Compliance meetings and M-Pesa Risk and Compliance board meetings on an ad hoc basis
• Provide regular training to African markets on group treasury policy 
• Understand the SARB regulations on cross-border transactions, foreign direct investments and foreign exchange hedging to provide treasury advice on operational projects 
• Review and approve the issuance of bank guarantees
• Liaise with (i) CFO, ME Legal Affairs, ME Tax on major funding issues (ii) CEO and Op Co MD’s on critical projects (iii) Vodafone Group Treasury and (iv) relevant external stakeholders, as required.

The ideal candidate for this role will have:

• Relevant B. Degree (master an advantage)
• Broad business experience with a minimum of 10 years in a treasury environment / financial services role, 3 years of which should have been in a supervisory role with people management experience. 
• Required to provide professional guidance to, and manage a team of senior specialists / specialists.  Leadership needs to be persuasive, ethical and in line with financial strategy.

Technical / Professional Expertise

• Previous operational and management treasury management experience
• Previous experience with treasury management systems 
• Knowledge of company law – legal agreements, loans, bank facilities, share purchase agreements, etc.
• Knowledge of financial regulatory environment and exchange control
• Ability to interpret accounting policies, financial statements
• Knowledge of tax (local and cross border)
• Knowledge of governance and compliance procedures
• Understanding of derivatives

Competency / Performance Drivers

• Problem solving and decision making skills
• Resilience and ability to balance changing priorities and anticipate changing conditions
• Strong written and verbal communication skills
• Interpersonal skills, team player
• Decision and results-driven
• Ability to manage conflict

The role requires:

• A key expert with in-depth knowledge of Treasury Operations management able to support financial directors / executives in all group companies on treasury matters
• Comprehensive knowledge of how Treasury Operations arrangements contribute to strategic decision making and operational performance across group operating companies
• Responsibility for professional direction within a key expertise area
• Good analytical skills, analysing information and prioritising decisions based on complex dynamic material
• Ability to influence decisions through advice that have sizeable impact on the availability and management of funding
• Must be able to challenge the advice of bankers pitching trade ideas, funding solutions investment products or derivative hedging solutions
• Provide technical treasury advice to internal customers such as treasury and/or finance managers of operating companies on issues such as what the subsidiaries should do with any surplus cash, funding requirements or new systems and processes
• Requires strong communication, good team player and negotiation skills with both internal and external stakeholders.

Closing date for Applications: 07 September 2026

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Role Purpose/Business Unit:

• The Platform Engineering Lead owns the build, reliability and continuous evolution of the group data platform on which all Big Data analytics and machine learning workloads run. The role leads the platform engineering team and is accountable for platform delivery and operational excellence across a multi-market estate of roughly four petabytes, providing the stable, governed and cost-efficient foundation that data science and commercial delivery squads consume. 
• This is a people-leadership role that combines technical direction with delivery and operational accountability. Its value is measured by platform reliability, delivery predictability, engineering quality and the growth of the team.

Position in the team

The role leads the platform and capability side of the BD&A operating model, which is deliberately separated from the commercial delivery squads so that platform capability is built and operated to a consistent standard and then consumed by delivery teams.

• It reports to the Group Head, Big Data, AI/ML and Cloud Technology, and is accountable for the health of the group data platform.
• It line-manages the platform engineering team and owns the data and platform engineering chapter.
• It partners as a peer with the Data Architect, the ML Lead and the data science / RTE delivery lead.
• It serves the data science delivery train and commercial delivery squads as internal customers of the platform.

Your responsibilities will include:

Platform strategy and roadmap

• Own and evolve the data platform roadmap, aligned to the BD&A technology strategy and the Group Commercial AI pillars.
• Prioritise platform investment across new capability, technical debt reduction and reliability, and defend those trade-offs to leadership.
• Drive the data lakehouse direction, including the data virtualisation strategy and data governance.
• Sequence platform initiatives with the delivery train so platform capability lands ahead of the use cases that depend on it.

Engineering delivery and practices

• Lead platform engineering delivery through PI and sprint planning, holding the team to committed outcomes.
• Own and enforce engineering standards: infrastructure-as-code, CI/CD, automated testing, code review and documentation.
• Institutionalise data contracts, embedded quality gates and observability as first-class platform capabilities rather than after-the-fact checks.
• Ensure ingestion, transformation and serving are built to standard.
• Instil an engineering culture of ownership, craft and ruthless simplification.

Platform reliability and operations

• Own platform availability, performance and service levels across all markets.
• Run incident and problem management for platform faults, with clear accountability across Group and local market middleware teams (Zero Call Error and Platform Error fault domains).
• Shift the team from reactive firefighting to proactive observability and anomaly detection.
• Drive out structural data-quality root causes at source rather than downstream.

Team leadership and capability

• Line-manage platform engineers: set objectives, coach, give feedback and manage performance.
• Build engineering capability through hiring, skills development and chapter health.
• Develop technical leadership beneath the role, including mentoring the Solution Architect and senior engineers.
• Create an environment that attracts and retains strong engineers.

Cost, security, governance and vendors

• Own the platform cloud cost envelope and drive FinOps discipline across compute and storage.
• Ensure security-by-default (least-privilege access through Lake Formation, encryption) and regulatory compliance.
• Manage platform vendor and cloud relationships (AWS, Starburst, Collibra), including contracts and roadmaps, in concert with SCM.

The ideal candidate for this role will have:

Essential

• Bachelor's degree in Computer Science, Engineering, Information Systems or a related discipline.
• Roughly 7+ years in data or software engineering, including at least 3 to 5 years leading engineering teams.
• Proven delivery and operation of production data platforms at scale on AWS.
• Demonstrable people-leadership track record: hiring, developing and retaining engineers.

Preferred

• AWS certification at professional or specialty level.
• Experience operating across multiple countries or regulatory jurisdictions.
• Telecommunications or large-enterprise data platform experience.
• Exposure to data virtualisation (Starburst) and governance tooling (Collibra). 

Technical environment

The role leads engineering across the following stack:

• Cloud and storage: AWS; Amazon S3 ; ingestion from on-premise sources into the cloud landing zone.
• Processing and orchestration: AWS Glue (ETL), Amazon EMR.
• Governance and access: AWS Lake Formation, Collibra (data governance and cataloguing).
• ML enablement: Amazon SageMaker, Feature Store (the ML layer the platform underpins).
• Operating model: platform and capability teams separated from commercial delivery squads; software and ML engineering chapters; PI and sprint planning cadence.

Core competencies, knowledge, and experience:

• Deep data platform and distributed systems engineering.
• DataOps and DevOps: infrastructure-as-code, CI/CD, automated testing.
• Platform reliability engineering: service levels, observability, incident management.
• Data governance, security and regulatory compliance (POPIA, cross-border residency).
• FinOps and cloud cost management at scale.

Leadership competencies

• People leadership: coaching, developing and managing the performance of an engineering team.
• Delivery leadership: agile at scale, PI planning and disciplined prioritisation.
• Operational composure: decisive and calm under incident pressure.
• Stakeholder influence across commercial, delivery, governance and local market teams.
• Systems thinking with a strong bias toward simplification.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 07 September 2026. 

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Role Purpose/Business Unit:

• To provide architectural and design guidance and expertise to Technology and Vodacom as a whole for technical and commercial initiatives.
• To support the overall deployment/upgrade/evolution of Vodacom technical platforms from an architectural perspective.

Your responsibilities will include:

• To collaborate with the Enterprise Architecture team and broader Technology Group in order to co-produce the long-term Vodacom Enterprise Architecture.
• To collaborate on technical Evolution Roadmaps for various technologies within or across domains, taking into consideration the relevant standards, industry and market trends and relevant business needs.
• To produce technical Target Architectures for technical domains in order to transform the Technology landscape in line with the company strategy.

To communicate effectively maintain sound Relationships at the relevant levels within the Company and all other Commercial customers within Vodacom in accordance with agreed strategies with Line Management. This includes:

• To be able to communicate at all levels within the organization through documented outputs tailored to the specific project/initiative, engagement, audience and desired outcome. This could include written documents, presentations, reports, memos, meetings, workshops, etc.
• To effectively present outputs produced to all levels (with management support at CxO levels) within the organization.
• To work with a peer architect group in requesting and providing peer review and guidance on initiatives and deliverables.
• To produce global industry standard, professionally written documents for all initiatives.

The ideal candidate for this role will have:

• Matric/Grade 12 (or SAQA Accredited equivalent) is essential.
• A 3 year degree in Computer Science or Electrical Engineering (Light Current) is essential, Honour’s degree preferred.
• TOGAF certification preferred.
• 2-5 years’ total experience in Telecommunications, Banking, or Professional Services (Consulting / Hyperscalers) is essential.
• At least 2 years’ experience in Architecture (Systems, Technology, Enterprise, Solutions, Software), Systems Planning, Systems Analysis or Systems Design is mandatory.

Demonstrated experience and knowledge across at least 2+ of the following domains is essential:

• IT
• Data
• AI & Analytics
• Enterprise Services
• Networks 

Core competencies, knowledge, and experience:

In depth knowledge/experience of the Telecommunication Industry in one of the following domains:

• Mobile Telecommunications technologies, including Access, Transmission and Core Network knowledge, both Circuit and Packet switched
• Mobile bearer technologies as defined by 3GPP/IETF/GSMA
• Data, AI & Analytics technologies Enterprise platforms such as data lakes, Data Lakehouse, Data Management & Governance and analytics platforms for reporting and insights. This includes AI/ML capabilities that would enable data driven decision making, operational optimization and insights within Telecommunications
• Telecommunications BSS knowledge including (but not limited to) CRM , Technologies (including Online), Charging/Billing/Mediation, MCCM/BI Technologies and Middleware/Integration Technologies.
• Digital Evolution technologies including 5G, Cloud, Platforms, Microservices, Disruptive Technologies, Artificial Intelligence, Robotic Process Automation, Internet of Things and so forth.
• General knowledge of key technology concepts that impact Telecommunications and the broader ICT industry in order to provide thought leadership
• Enterprise Architecture Methodologies, Standards and Best Practices as defined by industry architectural bodies.
• Communications skills including interpersonal skills, presentation skills, negotiation skills, relationship building ability, management reporting etcetera.
• Use of English language for professional technical writing to produce presentations and documents that are of global industry standard.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 07 September 2026. 

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Role Purpose/Business Unit:

• To virtually manage and drive sales on the allocated accounts, ensures the delivery of products & solutions through collaboration with internal and external stakeholders, with the objective of growing the base and achieving the sales targets, customer experience and all commercial objectives of the portfolio.

Your responsibilities will include:

Sales & Stakeholder Management    

• Virtually manage the customer engagements and relationships in the portfolio to manage relationships and drive sales.
• Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
• Acquire a thorough understanding of key customer needs and requirements to provide relevant and value adding solutions to deepen the relationship and service offerings
• Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation 
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
• Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers 
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics 
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning) 

The ideal candidate for this role will have:

• Diploma/ Degree/Equivalent  
• A minimum of 3+ years’ work experience in a Sales and Service experience in the telecommunications or technology related environments. 

Technical Competencies 

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry sales and demonstrate profitable revenue growth
• Understanding of the  SA telecommunication landscape
• Understanding of Companies customer requirements
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of SA business landscape
• Understanding of the Value Chain Analysis with regards to various customer businesses.

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 07 September 2026. 

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Role Purpose/Business Unit:

• To analyse network performance, do site planning and optimisation.

Your responsibilities will include:

• Conduct all site planning and optimisation.
• Ensure optimal performance on network quality by monitoring the network statistics through the relevant tools and implementing determined corrective action.
• Pro-actively analyse and recommend capacity dimensioning requirements on all network elements.
• Pro-actively analyse and verify in-depth network problems by performing relevant traces.
• Investigate and rectify all network failures received from regular drive testing routes by outsourcing companys (e.g. ATIO & P3).
• Conduct cluster optimisation of existing network.

The ideal candidate for this role will have:

• 3 years National Diploma or Degree in Electrical (light current) or Electronic Engineering or a SAQA accredited equivalent.
• Telecommunications (GSM & UTRAN) courses essential.   
• Minimum of 3 years relevant GSM experience (inclusive of 2 years UMTS experience) is essential.

Core competencies, knowledge, and experience:

• Computer applications (e.g. MS Office & MAPINFOR).   
• Analysis tool (e.g. Netstats, Actix).   
• GSM Knowledge, UMTS (W-CDMA) knowledge,   LTE Knowledge, 5G Knowledge.
• NSS Radio Commander.  
• Network components.   
• Statistical tools.   
• Current Vendor UTRAN equipment.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 07 September 2026. 

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Role Purpose/Business Unit:

• To design, operate and continuously improve secure, resilient and automated Kubernetes/OpenShift platforms for containerised and virtualised workloads through infrastructure automation, observability and Zero Touch Operations practices.

Your responsibilities will include:

• Platform Operations and Lifecycle Management: Deploy, operate, scale, upgrade and maintain Kubernetes/OpenShift platforms across production and non-production environments, ensuring platform availability, performance, capacity, resilience and operational stability.
• Infrastructure Automation and Zero Touch Operations: Develop and maintain infrastructure automation, orchestration and run book automation using Ansible Automation Platform, Terraform, GitOps and approved automation frameworks to standardise provisioning, configuration, patching, remediation, self-service enablement and repeatable operational workflows.
• Platform Security, Compliance and Governance: Implement and maintain platform security controls, RBAC, vulnerability management, image governance, compliance monitoring, hardening and configuration consistency across Kubernetes/OpenShift environments.
• Observability, Reliability and Service Continuity: Maintain monitoring, alerting, logging, dashboarding, backup and recovery capabilities that provide visibility into platform health, service continuity and operational risk, enabling proactive detection, incident prevention and event-driven remediation.
• Continuous Improvement and Technology Enablement: Work with infrastructure, cybersecurity, cloud and application teams to improve platform services, support CI/CD and approved deployment practices, enable self-service consumption patterns and support responsible use of emerging technology and AI-enabled operational improvements.

The ideal candidate for this role will have:

• Grade 12 is essential.
• A 3 year bachelor's degree/diploma in Computer Science, Information Systems, or a related technology field is essential.
• 3-5 years’ relevant experience with Red Hat OpenShift Container Platform, Kubernetes and OpenShift Virtualization.
• Experience with infrastructure automation using Ansible Automation Platform, Terraform, GitOps or similar tooling.

Preferred certifications:

• Red Hat Certified Specialist in OpenShift Administration or Red Hat Certified OpenShift Administrator (EX280).
• Certified Kubernetes Administrator (CKA).

Core competencies, knowledge, and experience:

• Advanced Kubernetes knowledge (OpenShift preferred), including architecture, lifecycle management, virtualisation, networking, storage, scheduling, troubleshooting and platform operations.
• Strong infrastructure automation and orchestration experience using Ansible Automation Platform, Terraform, GitOps and scripting to support provisioning, configuration, patching, remediation and self-service workflows.
• Experience managing platform reliability, availability, performance, capacity, resilience, observability, backup and disaster recovery in enterprise production environments.
• Strong understanding of Linux, containers, registries, CI/CD practices, platform security, RBAC, vulnerability management, hardening and configuration governance.
• AI-Enabled Leadership and Delivery advantageous.
• Demonstrates the ability to identify, evaluate and implement technology, automation and AI opportunities that improve team performance, operational efficiency and business outcomes.
• Creates an environment that encourages innovation, experimentation, continuous learning and responsible adoption of emerging technologies.
• Leads teams through evolving operating models and technology-enabled transformation, building capability and readiness for future workforce requirements.
• Tracks and delivers measurable business outcomes from digital, automation and AI initiatives through effective prioritisation, governance and benefits realisation.
• Demonstrates AI fluency and literacy through the ability to effectively use, evaluate and govern AI-enabled tools and solutions, applying them responsibly to improve business outcomes, productivity and decision-making.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 September 2026.

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What you’ll do

Role purpose:

• To manage the Finance function surrounding the lease portfolios which entails base stationsEngaging with the regional estate management teams and key stakeholders on a daily basis, accountable for compliance and reporting of the transactional processing in a timely, IFRS compliant and accurate manner.

Who you are

Key accountabilities and decision ownership:

• Monthly analysis of operational accounts to identify trends and anomalies
• Journal recommendations based on above analysis to ensure complete and accurate accounting
• End to end oversight of process from lease capture to lease payment.
• Analyses of reported data for key trends and anomalies, exception reporting to be investigated and resolution of exceptions reported to management
• Ensure that material risks and opportunities are identified and reported in a timely and accurate manner.

Month-End Closing (MEC):

• Daily, weekly and monthly activities are performed by a shared services center.

The MEC responsibility will include:

• Ensuring lease accounting is accurate and complete through review of monthly analysis
• Ensuring depreciation and interest is complete and accurate

Ensuring additional journals and adjustments are posted to ensure accurate and complete records for example:

• Reallocation journals
• Intercompany journals
• Providing supporting information to tax

Internal Control Environment

• Support the implementation of a strong control environment, ensuring compliance to all relevant group policies.
• Support the implementation of an appropriate SOX controls, internal controls and compliance requirements surrounding the month end close and reporting process.

Core competencies, knowledge and experience :

• Core MAST Competency:
• Planning, Execution and Quality Results
• Communication, Teamwork & Collaboration
• Judgement, Decision Making & Integrity

Job Knowledge:

• Working knowledge of Accounting principles especially IFRS 16
• Excellent working knowledge of MS Office, especially Advanced Excel, Word and PowerPoint
• SAP ERP and HFM would be an advantage

Preferred professional qualifications:

• Bacherlor's degree in Accounting or Finance essential
• CIMA, SAICA or SAIPA essential

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What you’ll do

Role purpose

• To deliver optimal cost of ownership for regional & local category (or categories), savings targets in line with the savings methodology and agreed value add targets and measures while securing the delivery of projects, goods, and services across the local category (or categories).The role holder will be responsible for the delivery of regional & local level 3 category strategies and inputting into global category strategy development as required.
• They will be expected to support the gathering of requirements as required and support the publication of tender and other related documents and category strategy (or strategies).
• The role holder will be responsible for management and development of regional & local supplier relationships. The role holder will be responsible for internal stakeholder management and the compilation of sourcing strategy based on the business requirements, analysis and presentation of the data gathered, and development of the contractual relationship between internal and supplier stakeholders.

Who you are

Key accountabilities and decision ownership 

Impact on the business 

• Manages delivery of local and regional level 1 category strategies, spend and savings targets (Network Site Infrastructure)
• Manages local & regional relationships with key category suppliers and where required leads local & regional relationships across categories

Budget holders, supplier and third parties 

• Leads negotiation and conclusion of contracts with suppliers on local agreements working with Legal and internal stakeholders to ensure business requirements are met

Leadership and teamwork

• Manage the activities of the agile team, providing coaching and development.
• Responsible for ensuring budget holders requirements are defined and reflected in the Category Strategy and related contracts 

Impact on the business

• Manages delivery of local and regional level 1 category strategies, spend and savings targets (Network Site Infrastructure)
• Manages local & regional relationships with key category suppliers and where required leads local & regional relationships across categories

Budget holders, supplier and third parties

• Leads negotiation and conclusion of contracts with suppliers on local agreements working with Legal and internal stakeholders to ensure business requirements are met 

Leadership and teamwork

• Manage the activities of the agile team, providing coaching and development.
• Responsible for ensuring budget holders requirements are defined and reflected in the Category Strategy and related contracts
• Innovation and change
• Provides input into defining innovative local category strategies
• Drive digitisation in the SCM to drive simpler and more efficient sourcing processes and information management provides input into defining innovative local category strategies 
• Drive digitisation in the SCM to drive simpler and more efficient sourcing processes and information management

Core competencies, knowledge and experience

• Well-developed written and verbal communication and presentation skills
• Demonstrable commercial and negotiation skills
• Strong networking skills with the ability to influence and persuade others.
• Ability to develop and maintain working relationships with internal and external stakeholders
• Must have technical / professional qualifications
• 3 Year relevant degree/diploma in Supply Chain Management or Engineering
• Minimum of 8 years relevant experience in the fields of procurement, SCM, telecommunications or construction
• Experience of working in virtual and international teams
• Proven track record of delivery against challenging targets and/or projects

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Role Purpose/Business Unit:

• Executive Head: Retentions is responsible for defining and executing Vodacom South Africa’s prepaid and postpaid retention strategy across the Consumer Business Unit. The role is accountable for reducing churn, protecting customer lifetime value, improving save and win-back performance, and driving commercially sustainable customer lifecycle interventions across assisted, digital and self-service channels.
• This includes leading a team of retention, campaign, analytics and commercial specialists to design, execute and optimise proactive and reactive retention initiatives across retail, call centre, VodaPay, USSD, WhatsApp, SMS, digital and social media channels. The role works closely with Segment, Sales and Distribution, Digital, Customer Operations, Finance, Pricing, Product, Technology, Big Data, Legal, Regulatory and Compliance teams to ensure retention activity is insight-led, customer-centric, compliant and commercially accretive.
• The Executive Head: Retentions is also responsible for high-quality executive reporting and storytelling on retention performance across segments, including churn trends, save performance, upgrade and recontracting outcomes, prepaid inactivity and dormancy, win-back, campaign ROI, customer experience and commercial impact.

Your responsibilities will include:

• Define, consolidate and obtain approval for the annual and quarterly retention strategy across prepaid and postpaid, aligned to the Consumer Business Unit, Segment and CVM commercial roadmaps.
• Own the end-to-end retention operating rhythm across proactive and reactive retention, including churn prevention, save desk support, upgrades, recontracting, renewals, prepaid inactivity management, win-back and high-risk customer treatments.
• Lead the design, execution, monitoring and optimisation of retention initiatives across retail, call centre, VodaPay, USSD, WhatsApp, SMS, digital and social media channels.
• Define retention priorities, target segments, eligibility rules, contact strategies, offer frameworks and channel allocation recommendations, ensuring decisions are supported by analytics, commercial impact and customer experience considerations.
• Partner with Segment, Sales and Distribution, Digital, Customer Operations, Finance, Pricing, Product, Technology, Big Data, Legal, Regulatory and Compliance teams to execute integrated retention plans across the customer lifecycle.
• Drive postpaid retention outcomes including upgrades, renewals, recontracting, SIM-only retention, device-led retention, in-life migrations, add-on lines, high-value customer protection and contract churn reduction.
• Drive prepaid retention outcomes including recharge stimulation, active days improvement, dormancy and inactivity prevention, prepaid churn and port-out risk reduction, bundle engagement, loyalty-led retention and prepaid-to-postpaid migration opportunities.
• Use advanced analytics, segmentation, churn propensity, next-best-action, next-best-offer, test-and-learn experimentation and incremental impact measurement to improve retention effectiveness and commercial return.
• Govern retention offers, incentives and discounts to balance churn reduction, customer value, revenue, margin, customer experience and long-term lifetime value.
• Manage third-party providers and internal delivery partners to ensure retention campaigns, call centre support, digital journeys and customer treatments are delivered to agreed commercial, operational and customer experience standards.
• Ensure all retention activity complies with POPIA, consent management, marketing communication rules, ICASA requirements, Treating Customers Fairly principles, campaign governance and internal auditability requirements.
• Build, coach and lead a high-performance team, establishing clear priorities, performance cadence, capability development, succession planning and cross-functional ways of working.
• Drive customer value growth strategies across retained customers through lifecycle monetisation, engagement expansion, value management and loyalty optimisation.
• Drive continuous improvement and transformation of retention processes, channel strategies, customer journeys, processes and technologies to improve efficiency, effectiveness and customer outcomes

The ideal candidate for this role will have:

• Bachelor’s or honours degree in commercial management, finance, engineering, statistics, mathematics, informatics, data science, marketing or a related field.
• People management experience is essential.
• Direct marketing, CVM, lifecycle management or commercial analytics experience is essential.
• Telecommunications industry experience is strongly preferred.
• Experience in digital campaign management, marketing automation, data-driven decisioning or agile delivery is advantageous.

Core competencies, knowledge and experience:

• 8–10+ years’ relevant experience in telecommunications, commercial management, CVM, base management, retention, lifecycle management, direct marketing, digital marketing or analytics-led commercial execution.
• 4+ years’ experience leading teams, including performance management, coaching, prioritisation, capability building and stakeholder management.
• Deep understanding of prepaid and postpaid retention levers, including churn prevention, save desk operations, upgrades, recontracting, renewals, win-back, dormancy prevention, recharge stimulation and customer lifecycle management.
• Strong commercial acumen with experience balancing revenue, ARPU, margin, customer lifetime value, customer experience and retention investment.
• Strong understanding of assisted and digital channels including call centre, retail, VodaPay, USSD, WhatsApp, SMS, digital marketing and social media.
• Excellent knowledge of analytics, segmentation, propensity modelling, churn modelling, campaign measurement, control groups, A/B testing and incremental impact measurement in a marketing or CVM environment.
• Experience working with cross-functional teams across Segment, Sales, Digital, Customer Operations, Finance, Pricing, Product, Technology, Big Data, Legal, Regulatory and Compliance.
• Strong executive communication, storytelling and presentation skills, including the ability to translate complex commercial and analytical insights into clear actions and decisions.
• Experience managing third-party providers, commercial agreements, service levels and delivery performance.
• Experience leading the evolution of retention decisioning capabilities through AI, predictive analytics, machine learning, real-time customer decision management, marketing automation, personalisation, next-best-action and next-best-offer to improve customer outcomes and commercial performance.

Closing date for Applications: 15 September 2026

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Role Purpose/Business Unit:

• To provide the analytical and technical expertise required to meet assurance demand across products, services and systems for initiatives across all stages of the Assurance solutions delivery process, including analysis, design, build, testing, acceptance and transition to business operations (“operationalisation”). A technically capable analytical specialist who combines business understanding, data analysis and process improvement skills to design and implement assurance solutions.
• The incumbent operates cross-functionally, engaging with internal teams and broader business units to deliver assurance solutions aligned to operational and centralised demand requirements. The role combines quantitative capability and technical proficiency with business understanding to enable the translation of requirements into effective assurance solutions.  Delivered solutions are data-informed, address controls, processes and automation and utilise AI-enabled capabilities.
• The role supports the effective transitioning of solutions to business operations, ensuring initiatives are embedded in business operations to achieve the identified outcomes, strengthening revenue protection and operational integrity.

Your responsibilities will include:

• Data analysis, modelling and interpretation to identify and address risk, leakage and assurance opportunities.
• High-level business and system process modelling to support scalable assurance and control frameworks. Process analysis and redesign to improve assurance effectiveness and efficiency.
• Supporting development of automated and AI-supported assurance solutions. 
• Quality and assurance management across delivery pipelines.
• Collaborate constructively with stakeholders to achieve required outcomes.
• Relevant reporting. 
• Identify and assess business risks, control weaknesses and assurance opportunities through data and process analysis to inform requirements, solution design, build and operationalisation of Billing Management Assurance controls.
• Translate business requirements and project changes into well-articulated assurance solutions designed to address identified risks and achieve identified outcomes.
• Adhere to the Business Assurance Framework and other standards and processes. Generate high quality artefacts, including requirements, design, standard operating procedures, acceptance, business hand-over.
• Support the development and adoption of advanced analytical and other technology-enabled capabilities, such as machine learning, automation and AI, to improve assurance effectiveness and drive efficiencies. Provide clear, data-informed reporting as required.

The ideal candidate for this role will have:

• Matric.
• 3 years Bachelor’s degree /Diploma in mathematics, statistics, data science, engineering or related field is essential.
• Honours advantageous.
• Good level of SQL, Python and Excel (3+ years).
• Experience in assurance, data analytics, process improvement or related disciplines (3+ years).
• Knowledge of process modelling and automation technologies.
• Exposure to machine learning and AI advantageous. 

Core competencies, knowledge, and experience:

• Data storytelling: Strong analytical and problem-solving capability and ability to clearly articulate resultant findings and recommendations
• Structured problem-solving: Ability to translate a (user) requirement into a practical technical solution
• Systems thinking: Experience in data analysis, process improvement or assurance-related disciplines
• Continuous improvement mindset Demonstrated learning agility, curiosity, innovative mindset and ability to adopt to evolving environments
• Engagement and influencing: Good interpersonal, facilitation, communication (written and verbal) and presentation skills
• AI and Digital Enablement – advantageous, not essential.
• Demonstrates the ability to identify, evaluate and implement technology, automation and AI opportunities that improve team performance, operational efficiency and business outcomes.
• Creates an environment that encourages innovation, experimentation, continuous learning and responsible adoption of emerging technologies.
• Leads teams through evolving operating models and technology-enabled transformation, building capability and readiness for future workforce requirements.
• Tracks and delivers measurable business outcomes from digital, automation and AI initiatives through effective prioritisation, governance and benefits realisation.
• Demonstrates AI fluency and literacy through the ability to effectively use, evaluate and govern AI-enabled tools and solutions, applying them responsibly to improve business outcomes, productivity and decision-making.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 08 September 2026. 

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Your responsibilities will include:

• Create AI/IA products that provide new services to Vodacom and its stakeholders.
• Develop, validate and productionise advanced machine learning models using large and varied datasets, applying strong statistical modelling, feature engineering, model evaluation and optimisation skills in partnership with technology teams.
• Contributing to the wider community to enable AI capability across Vodafone globally.
• Development of machine learning models for various areas of the business on the Big Data Platforms.
• Track machine learning model performance and business outcomes, including campaign uplift, incremental revenue and return on investment, and communicate insights through clear reporting and compelling data visualisations.
• Work with lead and principal data scientists to deliver key strategic initiatives to meet the needs of business customers.
• Works in partnership with Big Data Engineering team to automate, integrate & productionize AI workloads.
• Partner with business decision-support and commercial teams to translate analytical findings into practical recommendations, advise on campaign targeting decisions, and identify opportunities to improve customer and revenue outcomes.
• Design and evaluate controlled experiments and A/B tests for customer campaigns, defining hypotheses, treatment and control groups, success metrics, statistical significance and post-campaign measurement.
• Mentorship to data scientists in the team.
• Present results to technical and non- technical audiences.

The ideal candidate for this role will have:

• Bachelor’s or Master’s Degree in quantitative fields like Mathematics, Statistics, Economics, Computer Science Engineering, Artificial Intelligence or related fields (essential).
• A minimum of 4-6 years relevant experience in Big Data & Data Science.

Core competencies, knowledge, and experience:

• Experiencing working with and mentoring/coaching data scientists in training. 
• Experience in GenAI and Large Language Models (LLMs) is a plus.
• Hands-on experience in building and optimizing recommendation systems.
• Strong hands-on experience building and operating data science and machine learning solutions on AWS, including SageMaker, Glue, Athena, Lambda, S3 and OpenSearch, with practical knowledge of scalable model training, deployment and monitoring.
• Strong data engineering and manipulation skills using SQL and PySpark, including developing, optimising and troubleshooting distributed Spark pipelines for large structured and unstructured datasets.
• Proficiency in at least one relevant programming language: Python, R, Java.
• Experience across major machine learning model frameworks (e.g. H2O, scikit-learn, PyTorch, Tensorflow) and techniques (e.g. random forest, gradient boosting, k-means segmentation, multiple regression, factor analysis, time-series forecasting).
• Knowledge of MLOps and LLMOps concepts and deployment of models through batch and real-time architectures.
• Familiarity with visualization tools (e.g. Tableau, Qlik, D3, Apache Superset, Plotly, PowerBI, Opensearch, Grafana).
• Good interpersonal communication and presentation skills.
• Ability to work in a fast-paced environment.
• Analytical and expansive thinking with a strong desire to deliver and develop.
• Experience working with teams and coaching data scientists.
• Real-time Decisioning & Intelligence use case deployment and evaluation experience.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 09 September 2026. 

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Your responsibilities will include:

• Create AI/IA products that provide new services to Vodacom and its stakeholders.
• Developing advanced analytical models with large and varied datasets, working with a community of colleagues across Advanced Analytics, technology, and data and customer functions.
• Contributing to the wider community to enable AI capability across Vodafone globally.
• Development of machine learning models for various areas of the business on the Big Data Platforms.
• Machine Learning model performance tracking and reporting. e.g. Use data visualizations to engage audience in a compelling way, enabling effective storytelling.
• Work with lead and principal data scientists to deliver key strategic initiatives to meet the needs of business customers.
• Works in partnership with Big Data Engineering team to automate, integrate & productionize AI workloads.
• Work in partnership with business decision support team, to provide Big Data insights.
• Present results to technical and non- technical audiences.

The ideal candidate for this role will have:

• Bachelor’s or Master’s Degree in quantitative fields like Mathematics, Statistics, Economics, Computer Science Engineering, Artificial Intelligence or related fields (essential). 
• A minimum of 2-3 years relevant experience in Big Data & Data Science. 

Core competencies, knowledge, and experience:

• Experience in GenAI and Large Language Models (LLMs) is a plus.
• Hands-on experience in building and optimizing recommendation systems.
• Experience in data manipulation: use of structured data tools (e.g., SQL), and unstructured data platforms (e.g. PySpark, NoSQL).
• Proficiency in at least one relevant programming language: Python, R, Java.
• Experience across major machine learning model frameworks (e.g. H2O, scikit-learn, PyTorch, Tensorflow) and techniques (e.g. random forest, gradient boosting, k-means segmentation, multiple regression, factor analysis, time-series forecasting).
• Exposure to cloud native deployment of models and working with containerized technologies such as Docker and Kurbernetees.
• Knowledge of MLOps and LLMOps concepts and deployment of models through batch and real-time architectures.
• Professional and/or academic experience in Big Data analytics & deployment of models and algorithms to solve real-world problems (with deep statistical and machine learning modelling expertise).
• Familiarity with visualization tools (e.g. Tableau, Qlik, D3, Apache Superset, Plotly, PowerBI, Opensearch, Grafana).
• Good interpersonal communication and presentation skills.
• Ability to work in a fast-paced environment.
• Analytical and expansive thinking with a strong desire to deliver and develop.
• Design & Systems Thinking in relation to AI and Machine Learning Eco Systems.
• Real-time Decisioning & Intelligence use case deployment and evaluation experience.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 09 September 2026.