Traffic Specialist at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Managing and optimising Vodacom’s voice traffic routing to global carriers.
• Ensure high-quality service delivery and cost-effective routing.
• Ensure compliance with International Telecommunications Standards.
• Mitigate Fraud and arbitrage risks.
• Collaborate with global carriers.
• Managing dial codes, pricing and destinations.
• Implement strategies to enhance revenue performance and profitability.
• Management of strategic deals.
• Provide administrative support.

Your responsibilities will include:

Traffic Management and Optimization

• Monitor and analyse international voice traffic to ensure efficient routing and high-quality service.
• Implement strategies to optimize call routing, balancing cost and quality considerations.
• Identify and resolve issues affecting voice traffic.

Carrier Relations and Negotiations

• Maintain relationships with international voice carriers.
• Manage updates and communication with partners regarding system changes, rate cards, dispute and settlement processes.

Fraud and Arbitrage Management

• Monitor fraud detection to identify and prevent fraudulent activities.
• Collaborate with FRSS, Revenue Assurance, local voice interconnect and local fraud management teams to proactively prevent subscriber vulnerabilities and any fraud types.
• Keep abreast on emerging fraud trends and develop proactive measures to combat them.
• Block numbers detected for any type of fraud e.g IRSF and Wangiri.

Deal Management

• Oversee the negotiation, execution, and management of international voice traffic deals.
• Ensure that all deals align with company objectives and comply with regulatory requirements.
• Maintain accurate records of all deals and monitor and track volume, revenue and cost performance. Apply corrective measures when deals are not on track.

Service Management

• Ensure the delivery of high-quality voice services, acceptable levels of capacity and availability to meet customer expectations.
• Coordinate with technical, internal and external support teams to resolve service issues promptly.
• Implement service improvement initiatives based on customer performance metrics.

Margin Management

•  Ensure competitive but profitable wholesale pricing.
• Implement strategies to improve profit margins, such as optimizing routing and negotiating better rates.
• Monitor financial performance and adjust as needed to achieve financial targets.

Dial Code Management

• Maintain and update dial code databases to ensure accurate routing of international calls as published by various forums: GSMA, ITU, and Carrier Rate Sheets.
• Ensure compliance with International dialling standards and country specific regulations.
• Collaborate with technical and billing teams to implement dial code changes and updates. 

Pricing and Rate Sheet Management

• Managing and timeous and accurate uploading of rate sheets from the Carriers.
• Compiling and timeous issuing of pricing sheets to the Carriers/Customers.
• Maintain the accuracy and completeness of the rate sheets (manual and system).
• Managing pricing and rate disputes.
• Negotiate termination rates to achieve competitive pricing.
• Select carriers based on performance, reliability and cost-effectiveness.

Destination Management

• Manage international call destinations to ensure optimal routing and quality.
• Analyse destination performance and implement improvements where necessary.
• Collaborate with carriers to manage destination-specific issues and opportunities

Quality Assurance

• Monitor key quality (QoS) performance indicators such as availability, call success rate, Mos Scores (media quality) based on the voice product types, SLA’s e.t.c.
• Collaborate with internal and external key stakeholders to address and resolve quality queries efficiently.
• Implement quality improvement initiatives to enhance customer satisfaction

Regulatory Compliance

• Ensure all international calling operations comply with the relevant telecommunications regulation and standards.
• Keep abreast about regulation changes and policies and adjust operations accordingly.

Reporting and Analytics

• Prepare regular reports on voice traffic performance, costs and revenue.
• Analyse traffic data to identify trends, anomalies and opportunities for improvement.
• Provide insights and recommendations to senior management.

The ideal candidate for this role will have:

• Matric Certificate essential. 
• Relevant financial/ technical tertiary qualification or related field is essential.
• At least 3-5 years exposure to carrier services (technical or commercial).
• Proven track record in contract negotiation and traffic management.
• Strong understanding of telecommunications regulations and industry standards.

Core competencies, knowledge, and experience:

• 2 years experience in International Calling traffic management or a similar role (routing, analysis, reporting and monitoring).
• Knowledge of basic network elements and routing principles.
• Ability to interpret agreements and execute strategies.
• Understanding of the South African electronic communications regulatory framework, and strong understanding of International industry regulatory requirements and standards such as defined by the ITU-T, GSMA.
• Strong Commercial acumen & ICT awareness.
• VoiP technology.
• SIP Protocols.
• Mobile bearer technologies as defined by 3GPP/IETF/GSMA.
• High standard of written, verbal communication, and presentation skills.
• Ability to project influence with diverse stakeholders.
• Strong interpersonal skills with the ability to form, and manage stakeholder (colleagues, customers, and industry) relationships at all levels both internally and externally.
• Ability to comprehend, analyse, and interpret complex data sets.
• Applying expertise in technology and ICT awareness.
• Proficiency in using traffic monitoring and analysis tools.
• Proficiency in pricing strategies and rate sheet management.
• Strong problem-solving abilities

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 04 September 2026.