Key Accounts Controller - (Mandarin Speaking) at Dixie Recruitment

• Are you a customer-focused professional with strong administrative skills and the ability to build excellent client relationships? Our client, a leading logistics and warehousing solutions provider, is seeking a highly organised and proactive Key Accounts Controller to join their Gauteng team.
• This role is responsible for managing day-to-day customer service for key account customers, supporting the Business Development Manager, and ensuring exceptional service delivery through effective communication, accurate administration, and timely follow-up on customer requests.

Key Responsibilities

Customer Service & Query Management

• Handle inbound telephone and walk-in enquiries from existing customers.
• Respond to routine customer queries regarding pricing, service availability, delivery status, and account-related matters.
• Record customer interactions accurately within company systems.
• Escalate complex customer concerns and service issues to the Business Development Manager when required.

Quote Preparation & Customer Support

• Assist the Business Development Manager with the preparation of customer quotations using approved templates and pricing structures.
• Track outstanding quotations and proactively follow up with customers.
• Liaise with Head Office regarding non-standard pricing requests and approval processes.

Account Administration

• Maintain accurate customer records, contact information, and account details.
• Manage filing of customer correspondence, quotations, and service requests.
• Prepare basic customer activity reports and summaries as required.

General Administration

• Follow up on outstanding customer issues and requests.
• Update CRM and customer management systems.
• Provide administrative support to the Business Development Manager.
• Assist with additional duties and projects as required.

Minimum Requirements

• Matric (Grade 12).
• 3–5 years' experience in customer service, account administration, or administrative support.
• Previous experience within the logistics, freight, warehousing, or supply chain industry is highly advantageous.
• Excellent organisational skills with strong attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Professional telephone etiquette and customer service skills.
• Comfortable working independently and taking ownership of routine customer requests.

Advantageous Experience

• Previous experience preparing quotations and working with pricing structures.
• Knowledge of warehousing, freight, logistics, or supply chain operations.
• Experience using CRM systems.

Essential Requirement

• Fluency in Mandarin (spoken and written) is non-negotiable.

What We're Looking For

• Strong communication and interpersonal skills.
• Customer-centric approach with a passion for service excellence.
• High level of accuracy and attention to detail.
• Ability to remain calm and professional under pressure.
• A proactive, solutions-driven attitude.