Key Accounts Internal Sales Representative at Hire Resolve

Job Description

• A prominent manufacturing and distribution company specializing in heavy-duty components and systems is seeking a proactive Key Accounts Internal Sales Representative with a proven track record in technical sales support, preferably within the agricultural, construction, or mining sectors, to join their dynamic team in Kempton Park, Gauteng. This role presents an exceptional opportunity for a sales-driven professional to cultivate and strengthen relationships with key clients, manage complex inquiries, process orders efficiently, and provide crucial support to external sales teams, ultimately contributing to the company's growth in the demanding off-highway market. If you possess strong technical aptitude, exceptional communication skills, and a commitment to client satisfaction, we encourage you to connect with us!

Responsibilities:

• Act as the primary internal contact for designated key accounts, addressing day-to-day queries and ensuring a high level of client satisfaction.
• Build and maintain strong, trust-based relationships with client purchasing, technical, and logistics personnel.
• Coordinate effectively with the external Sales team (Key Account Managers) to ensure a unified approach to serving major clients.
• Manage the entire sales order lifecycle for key accounts, from receiving quotes/RFQs to processing and confirming final orders in the ERP/CRM system.
• Prepare and issue accurate, timely quotations based on client specifications, volume requirements, and pricing structures.
• Handle complex technical and commercial inquiries, escalating to technical specialists or management when necessary.
• Monitor and track order statuses, providing proactive updates on production lead times, shipping, and delivery to clients.
• Ensure all sales documentation is accurate, complete, and filed correctly, including contracts, price lists, and communication logs.
• Maintain and update the CRM system with current client data, interaction notes, sales opportunities, and historical purchasing trends.
• Manage backorders and stock allocation for key accounts, working closely with planning and logistics departments to meet delivery commitments.
• Assist in maintaining current contract pricing and ensure discounts or special terms are applied correctly.
• Generate internal sales performance reports focusing on key account metrics, order volumes, and profitability.
• Identify potential upselling or cross-selling opportunities within existing key accounts and relay these to the external sales team.

Requirements:

• A relevant tertiary qualification (Diploma or Degree) in a technical, commercial, or business-related field is essential.
• Proven internal sales or technical sales support experience (minimum 3-5 years), ideally dealing with key accounts or major industrial clients.
• Specific experience within the Off-Highway industry (e.g., commercial vehicles, mining, construction, or heavy agricultural equipment) or related heavy-duty component manufacturing/distribution is highly advantageous.
• Strong ability to read, interpret, and understand technical specifications, product catalogues, and application requirements related to mechanical or hydraulic components.
• Demonstrated competence in using Enterprise Resource Planning (ERP) systems for order processing, inventory checking, and invoicing, and proficiency with Customer Relationship Management (CRM) software.