Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Source and acquire new business in B2B and SME through an ongoing prospecting plan
Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time
Ensure client’s needs and expectations are met by the business
Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships
Ensure profitable sales volume and strategic objective targets are met
Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards
Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts
Regular follow up of orders
Assist with timely collections of outstanding invoices
Developing Budgets
Managing any issues that may arise with both internal and external customers
Help develop initiatives to increase customer satisfaction and retention
Assist the Company’s management with company-wide strategic planning
Ensure works are executed as per company policies and procedure
Prepares detailed proposals/quotes dependent on each consumer’s requirements
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