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Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Overall purpose of the job:
- To complete hardware installations to the highest quality and within the required timelines.
Duties & Responsibilities:
- Complete hardware installations to the highest quality and within the required timelines
- Repair, Maintain and Installation of Tracking Systems
- Offer product support onsite and remotely
- Dealing with technical and client queries
- Assist with technical evaluations and repairs
- Management of stock and tool of trade vehicle
- Providing comprehensive feedback to internal role player
Minimum qualifications and experience:
- Matric
- Driver’s license (code B),
- Trade test in motor electrical electronics or similar preferred,
- Auto-electricians qualification advantageous,
- At least 3 years’ experience in the fitment of vehicle tracking equipment
Attributes:
- Action orientated
- Good fault finding skills
- Attention to detail
- Problem Solving
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Minimum Requirements
- Matric/Grade 12 Certificate or equivalent.
- PSIRA Grade A/B registered.
- Valid Driver’s License with own reliable transport is required.
- At least 5-10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- Sound planning, administration, interpersonal communication, and client liaison skills are required.
- Strong leadership and organizational skills as well as good interpersonal and communication skills are essential.
- No criminal record or any pending cases.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client about security services rendered.
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client.
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- General management and supervision of security staff to ensure that required performance is always met.
- Dealing with all required administration matters.
- Liaising daily with management on various operational issues.
- Liaising daily with Regional Management on various Operational matters.
- Ensuring that all HR related queries are dealt with promptly, formulate disciplinary actions.
- Ensuring the timeous submission of reports to both client and to the Rustenburg Branch as required.
- Submitting relevant weekly / monthly incident and general reports to Management.
- Investigating incidents and reporting on such.
- Pro-active planning on various sites and clients.
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Minimum Requirements:
- Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
- Valid Driver’s License with own reliable transport is required.
- At least 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
- Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- General management and supervision of security staff to ensure that required performance is met at all times
- Dealing with all required administration matters
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters
- Ensuring that all HR related queries are dealt with promptly
- Formulate disciplinary actions
- Ensuring the timeous submission of employment forms to the Regional Office.
- Submitting relevant weekly / monthly incident and general reports to Management
- Investigating incidents and reporting on such
- Must have sound knowledge of the ISO 9001:2008 Management System.
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Job Description
- A vacancy exists for a Retail Contract Manager at the Robertville Branch (Gauteng). The position will report to the General Manager. The main purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times as well as training on site.
Job Specification
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Conduct risk assessments and implement action plans to reduce stock losses.
- Conduct shrinkage audits on client premises.
- Conduct site specific training on security personnel on site.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services and combatting stock losses.
- Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals and syndicates.
- Auditing and verifying the client registers and generating exception reports.
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
- Submitting relevant monthly reports to the Client and Management.
- Attending daily / weekly / monthly meetings with the client.
- Investigate incidents reported of stock losses.
- Travel nationally as required and instructed by management.
Qualifications, experience and other competencies required:
- Matric certificate with Grade B PSIRA registration.
- A minimum of 3 years’ experience in Security Operations in Retail/Shopping centre environment.
- Very analytical individual with excellent Problem-Solving Skills.
- Ability to manage and discipline staff
- Computer literate, with proficiency in MS Word and Excel.
- Strong Operational Planning, Leadership and Organisational Skills as well as good Interpersonal Communication and Client Liaison Skills are essential
- Must be able to work under pressure and for extended hours as and when required
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
- A valid unendorsed driver license with own reliable transport essential
- Well-presented individual
- Must be willing to travel nationally.
- No criminal record.
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Minimum Requirements
Qualifications, experience and other competencies required:
- Matric
- Minimum Grade B PSIRA accredited and registered
- MIB/VIP Training
- Minimum of 3 years in security industry
- No criminal record or any pending cases
- Willing to undergo criminal checks regularly
- Must be physically fit
- Must be able to stand for long hours
- Computer literate an advantage
- Must have Casino experience
- Must reside in Vanderbijlpark Area
- Valid Code 10 Drivers Licence
- Fire Arm Competency
Job Specification
Key areas of responsibility will include:
- Report writing
- Safeguarding
- Patrolling
- Entrance and exit control
- Crowd Control and VIP Protection
- Completing relevant registers
- Standard duties as per training
- Response to alarms and incidents
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Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and conducting emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and conducting emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Operating mobile and fixed breathing apparatus
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions. Conduct health and safety inspections to ensure a safe environment
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily incidents
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 years related experience are essential
- Valid, unendorsed vehicle driver’s license
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge
- EMT certification
- First Aid levels 1 to 3
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Main Purpose of Job:
- To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operational delivery.
Qualifications & Experience:
- Relevant Degree or equivalent
- 5-8 years’ experience in a Security industry
- Extensive Technical Experience
- People management experience
Job Requirements & Other Attributes:
- Computer Literate (MS Office and Outlook)
- PSIRA registered (Grade A)
- Budgeting knowledge
- Project Management
- Conversant in SAIDSA requirements
Duties:
Technical efficiencies:
- Manage the Installations and Service revenue
- Manage the implementation of Sales through the Technical program in the region
- Manage the fuel consumption within Technical
- Manage the Overtime costs within Technical
- Manage and maintain “wait/lead time” for installations and servicing of alarms
- Manage operating cost of the technical fleet vehicles
- Manage and drive the new product line
- Manage staff turnover within Technical
- Manage and control the operating costs within Technical (Budget) Manage and control the operating costs within Technical (Budget)Manage absenteeism and excess leave within Technical
EHS:
- Conduct EHS audits within Technical
- Conduct fire and evacuation drills
- Conduct EHS inspections within Technical
- Improve and manage the accident ratio in Operations Departments
Customer Service:
- Identify the root cause for customer service issues in Technical
- Manage and compile reports on any outstanding issues on callouts and services rendered
- Create a performance-based culture through implementing a cutting-edge performance management system and provide necessary training
- Provide guidelines for training and succession planning
Performance Management
- Create a performance-based culture through implementing a cutting-edge performance management system and provide necessary training
- Provide guidelines for training and succession planning
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Qualifications, experience and other competencies required:
- Driver’s License (EB)
- Proficiency in MS Word, PowerPoint and especially Excel is essential
- Grade 12 / NQF 4
- PSIRA Grades E-A Instructor
- Tactical firearm training advantageous
- Facilitator registration with ETDP SETA
- Assessor registration with ETDP SETA & SASSETA
- Moderator registration with ETDP SETA & SASSETA will be an advantage
- General Security Practices (GSO) at NQF 3
- Specialist Security Practices Qualification at NQF 4
- Competence in Firearm Unit Standards: Handgun, Shotgun, Rifle, Carbine and PFTC Firearms Unit standards Instructor registration.
- Minimum 3-5 years experience and full knowledge related to the training environment
- No Criminal Record or pending cases
- Ability to meet strict deadlines.
- Numerical accuracy.
- Excellent verbal and written communication skills
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Excellent communication skills
- Solid attention to detail to ensure accuracy of information
- To participate in various ad-hoc projects where necessary
- Must have own reliable transport
Key Performance Areas: (not totally inclusive):
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programmed objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
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Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
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Minimum qualifications and experience:
- PSIRA registration
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
Customer Engagement
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Administration
- Ensure all relevant documentation is completed accurately, neatly and in full.
- Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
- Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
- Accurate stock and inventory management.
Solutions Implementation
- Implement the specified solution as agreed with the customer on quotation acceptance.
Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
General
- Handling of classified information
- Completion of Case Studies to serve as training material for up & coming technicians.
- Teach, coach and mentor wireman and assistant technicians from time to time.
- Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.
Attributes:
- Results Oriented
- Customer Focus
- Functional Technical Capabilities
- Strong communication skills, both written & verbal.
- Builds Integrity and Trust
- Able to Inspire and Influence.
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Minimum qualifications and experience:
- PSIRA registration
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
Customer Engagement
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Administration
- Ensure all relevant documentation is completed accurately, neatly and in full.
- Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
- Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
- Accurate stock and inventory management.
Solutions Implementation
- Implement the specified solution as agreed with the customer on quotation acceptance.
Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
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Qualification & experience:
- Matric Or Equivalent
- Minimum 5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault-finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade E)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Knowledge of CCTV, Intercom systems and access control
- Able to work standby as per duty sheet
Duties & Responsibilities:
Technical:
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Complete small installations as and when required
Admin:
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
- Complete a stock control check
- Keep the company vehicle clean and tidy
Performance standards:
Technical:
- Ensure that scheduled service call are attended or rescheduled accordingly
- Ensure that alarm panels are programmed with prescribed standards
- Ensure that documents are completed timeously and within prescribed standards
- Ensure that the alarm is programmed to ADT standards
- Ensure that all installations are completed to ADT standards
Admin:
- Ensure that drive sheets are completed accurately
- Ensure that job reports and technical invoices are completed accurately and timeously
- Ensure that quotes are completed accurately
- Ensure that inspection checks are completed on a weekly basis
- Ensure that all stock is available at all times and missing stock is reported immediately to FLM
- Ensure that the company vehicle is clean at all times
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Main purpose of job:
- Service and maintain alarm systems for domestic, commercial and industrial sectors.
Qualification & experience:
- Matric Or Equivalent
- Minimum 5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault-finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade E)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Knowledge of CCTV, Intercom systems and access control
- Able to work standby as per duty sheet
Duties & Responsibilities:
Technical:
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Complete small installations as and when required
Admin:
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
- Complete a stock control check
- Keep the company vehicle clean and tidy
Performance standards:
Technical:
- Ensure that scheduled service call are attended or rescheduled accordingly
- Ensure that alarm panels are programmed with prescribed standards
- Ensure that documents are completed timeously and within prescribed standards
- Ensure that the alarm is programmed to ADT standards
- Ensure that all installations are completed to ADT standards
Admin:
- Ensure that drive sheets are completed accurately
- Ensure that job reports and technical invoices are completed accurately and timeously
- Ensure that quotes are completed accurately
- Ensure that inspection checks are completed on a weekly basis
- Ensure that all stock is available at all times and missing stock is reported immediately to FLM
- Ensure that the company vehicle is clean at all times
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Overall Purpose of the Job:
- Support and provide superior service to internal and external customers via phone, email and face to face for walk in customers to ensure FADT retain all clients
Minimum Qualifications and Experience:
- Matric/ Grade 12
- A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation experience
Main Duties and Responsibilities:
Processing of Moving Cancellations:
- Handling Queries and Cancellations for both Dealer, IIP and In-House customers.
- Handle all cancellation requests
- Handle all client queries relating to possible cancellations
Client Liaison:
- Ensure all call backs and follow ups are concluded first thing each morning, every day on all pending’s
- Provide Feedback to Customers and always contact via telephone call as first point of contact
- Keep internal and external customers informed at all times of what the status is in their relocation process
Administration and General:
- Ability to comprehend, capture and interpret basic customer information.
- Ensure that all queries receive are responded to and resolved or escalated internally (if needed) and correct processes followed.
- Assist with call overflow from Level 1 Agents as and when required to maintain service levels.
- Communicate and coordinate with internal departments and or branches
- Ensure that where Reconnections are not possible system removals are booked
- Qualify and call on all “new leads”
- Attempt to book appointments with both relocation and reconnection Customers.
- Schedule appointments in Sales Consultants' dairies
- Follow up on all open leads
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MAIN DUTIES AND RESPONSIBILITIES
- Contacting prospective clients via telephone or email.
- Convert sales leads in to sales opportunities
- Provide product information to prospective clients
- Monitor sales queues and track inbound sales enquiries by converting sales leads to appointment opportunities
- Converting social media or internal/external referrals and or generated Web leads to sales appointment opportunities
- Assist the business with any sales campaign as and when required
- Ensure all Web lead, Referral or campaign processes are followed according to agreed procedures
- Ensure all Web leads, Referrals or campaigns received from internal or external partners are phoned according to the SOP and captured accordingly
- Vigorously try to obtain subscriptions
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, Email)
- Excellent knowledge of MS Office (word, teams, excel, PowerPoint) and office agent software Openscape etc.)
- At least 1 to 2 years’ experience within a contact center, of which admin experience would be beneficial.
- Listener experience
QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Knowledge of customer service principles and practices
- Telephonic sales support
- Knowledge of administrative procedures
- Knowledge of security industry beneficial
- Outstanding communication and interpersonal abilities
- Excellent organisational skills
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Duties & Responsibilities:
- Source and acquire new business in B2B and SME through an ongoing prospecting plan
- Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time
- Ensure client’s needs and expectations are met by the business
- Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships
- Ensure profitable sales volume and strategic objective targets are met
- Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards
- Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts
- Regular follow up of orders
- Assist with timely collections of outstanding invoices
- Developing Budgets
- Managing any issues that may arise with both internal and external customers
- Help develop initiatives to increase customer satisfaction and retention
- Assist the Company’s management with company-wide strategic planning
- Ensure works are executed as per company policies and procedure
- Prepares detailed proposals/quotes dependent on each consumer’s requirements
Minimum qualifications and experience:
- Matric / Grade 12
- Relevant qualification/degree advantageous
- Minimum 3 years' experience
- Excellent verbal and written communication skills
- Computer Literate (MS Office, Excel, PowerPoint)
- Great Interpersonal Skills
- Prior experience in Telematics advantageous
Method of Application
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