Contact Centre Web Leads Agent at Fidelity Services Group

MAIN DUTIES AND RESPONSIBILITIES

• Contacting prospective clients via telephone or email. 
• Convert sales leads in to sales opportunities
• Provide product information to prospective clients
• Monitor sales queues and track inbound sales enquiries by converting sales leads to appointment opportunities  
• Converting social media or internal/external referrals and or generated Web leads to sales appointment opportunities
• Assist the business with any sales campaign as and when required
• Ensure all Web lead, Referral or campaign processes are followed according to agreed procedures 
• Ensure all Web leads, Referrals or campaigns received from internal or external partners are phoned according to the SOP and captured accordingly
• Vigorously try to obtain subscriptions 

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (MS Office, Email)
• Excellent knowledge of MS Office (word, teams, excel, PowerPoint) and office agent software Openscape etc.)
• At least 1 to 2 years’ experience within a contact center, of which admin experience would be beneficial. 
• Listener experience

QUALIFICATION & EXPERIENCE: 

• Grade 12 or equivalent 
• Knowledge of customer service principles and practices 
• Telephonic sales support 
• Knowledge of administrative procedures 
• Knowledge of security industry beneficial
• Outstanding communication and interpersonal abilities 
• Excellent organisational skills