KIQ Support Intern at Kerridge Commercial Systems South Africa

• This position will see supporting clients on the IQ Retail product by means of phone, email & TeamViewer from our Stellenbosch office.
• Key words summarising this role: Go-getter, Willing to go the extra mile.

Key Responsibilities

• Support clients with problems and queries relating to IQ Retail
• Applying analytical skills in resolving problems
• Test, replicate & logging of enhancements and defects
• Work as part of the support team
• Ensuring all tasks/ incidents are promptly and efficiently logged in accordance with the Service Level Agreement
• Using the incident logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken 
• Regularly updating clients regarding the status of their calls
• Undertaking any other projects as required by Team Leader or Support Manager 

Key Requirements

Skills and qualifications

• Grade 12 (Matric) or any other tertiary level education
• Basic accounting, basic technical and business analytical skills

Interpersonal Skills

• Thorough knowledge of MS Operating Systems (Win 7 to 12)
• Experience in similar ERP or Accounting products and its contents i.e. Inventory management (Ordering, Stock control & Stock adjustment), Point of Sale/ Retail support etc 

Desirable

• MS Excel 1,2 & 3
• SQL
• Software Support
• Helpdesk Experience
• People Skills
• Advanced Troubleshooting skills
• Working independently
• A snr or someone that has a proven track record 

Minimum Requirements

• Ability to function in team
• Proficient in English
• Ability to use own initiative to ensure customer satisfaction
• Technical and practical approach to problem solving
• Must have reliable transport, valid driver’s license and ID Document.
• Good Communication skills