KYC Administrator at Black Pen Recruitment

Additional Benefits:

• Bonuses and different benefits 
• Medical Aid

Requirements: 

Essential:

• Fluency in English                                                           
• German language on B2 level (ability to read and understand documents)
• Attention to detail
• Ability to meet regular deadlines
• Affinity for teamwork 
• Proactive attitude in researching and resolving problems/issues

Desirable:

• University Degree
• Knowledge in KYC will be an asset 
• Literacy in Microsoft Office
• Ability to work with short SLA’s in Global environment
• Showing initiative in identifying problems and posing solutions with a logical and analytical approach
• Ability to work shifts and not standard hours
• Challenging mindset, uses training and experience to identify the need for change/improvement
• Strong organisational and time management skills
• Excellent interpersonal and communication skills at all levels of the organisation – both in writing and orally
• Ability to cope well under pressure and adapt quickly to the ever-changing environment

 Responsibilities:

• Activating retail, corporate, institutional accounts within short SLA’s
• Cooperating with global account opening teams
• Liaising with the sales teams, introducing brokers and foreign offices, in order to gather all relevant information and documentation to open new accounts in accordance with regulatory KYC requirements
• Point of contact for all account opening queries resulting in regular contact with other departments of the company 
• Daily, weekly and monthly administrative checks to ensure all accounts are set up in accordance with in-house procedures and FCA Regulations
• Setting up and processing changes to introducer details
• Generating account opening letters for new clients
• Answering queries and assisting with disputes - Dealing with IB queries both on the phone or via email
• Maintaining procedure manuals and other documentation
• Providing general support to the Account Opening Team Lead
• Liaising outside of the department with colleagues to build a strong relationship with other departments
• Procedural and technological changes in the team are fast moving, with constant yet practical deadlines to meet and ever-changing regulations and procedures

Personal Attributes:

This will be a busy role in a team so the successful candidate’s behaviours will need to strongly be aligned to the company’s values:

• Champion the client: customer service is a passion, cultivates trust, has clarity, and communicates well, works with pace and momentum
• Lead the way: innovative and resilient, strong learning agility and curiosity
• Love what we do: Conscientiousness - has high self-discipline, carefulness, thoroughness, and organisation, Flexible and adaptable