KZA_IT Support/ IT Admin at Krones

Your tasks

• Complete set up of laptops and mobile phones for the Krones South staff
• IT onboarding and induction to new employees regarding hardware and software systems at Krones
• Troubleshoot and resolve technical issues, providing direct support to end-users to ensure optimal functionality of the locally managed IT landscape.
• Maintain IT systems, including printers, AV, Access Control, CCTV, servers, storage, network devices, and virtualization platforms in collaboration with HQ IT.
• Monitor and optimize system performance, ensuring high availability and reliability of all IT systems.
• Identify the best local service providers for mobile and IT solutions.
• Coordinate with IT services/solutions providers for desktop computing equipment and locally managed infrastructure
• Develop and execute local IT projects, upgrades, and migrations.
• Evaluate and recommend new technologies, tools, and best practices to optimize IT operations and support business growth in collaboration with regional IT and KAG.
• Maintain relationships with vendors and partners, ensuring timely resolution of issues and effective procurement of hardware and software.
• Assist with troubleshooting of network and server equipment as needed.
• Define the IT requirements for all Krones locations in Southern Africa
• Plan and manage the local annual IT CAPEX / OPEX budget.
• Recommendations for upgrades to meet the requirements from KAG.
• Manage the local requirements of mobile and IT equipment for staff.
• Participate in the enforcement of Krones IT policies, procedures, and standards to ensure compliance with industry regulations and best practices.
• Develop and maintain system documentation, including network diagrams, configuration details, and standard operating procedures.
• Ensure information security and data protection measures are in place in line with ISO 27001 standards & organize awareness sessions for the end-users on a regular basis.

Your profile

• Minimum 5 years in an IT support role for a medium to large size company
• Diploma/ Degree in Computer Science, Information Technology, or a related field.
• Strong knowledge of Windows operating systems, Active Directory, and virtualization technologies
• Advanced Knowledge in MS Office 365 suite applications.
• Hands-on experience with IT equipment and network infrastructure, including printers, switches, routers, firewalls, and VPNs.
• Excellent problem-solving and troubleshooting skills, with a strong focus on customer service.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to prioritize tasks
• Ability to liaise with all levels of management and staff
• Relevant industry certifications such as ITIL Professional, CompTIA A+, and/or Microsoft IT Support