L&D Business Partner at PricewaterhouseCoopers (PwC)

Qualifications / Certifications required:

• Bachelor’s degree in Business, Human Resources, or related field. 

Experience required:

• 5+ years’ working experience in learning and development
• Experience in a technology delivery center environment highly advantageous
• Strong project management skills and ability to manage multiple projects simultaneously
• Excellent interpersonal, communication and presentation skills.
• Demonstrated ability to build effective relationships with business leaders and managers
• Ability to think strategically and creatively and develop innovative solutions to business challenges
• Strong analytical and problem-solving skills
• Proficient in the Google Suite and Learning Management systems
• Proficiency in Alteryx and PowerBi is highly advantageous.

Responsibilities of role:

• Partner with Tower Leads and Senior Managers to understand learning and development needs and design and deliver solutions that align with our business objectives.
• Collaborate with Tower Leads and Senior Managers to identify the specific L&D needs and skills gaps, as well as the most appropriate way to respond to their needs. 
• Develop and implement a learning and development strategy that ensures our employees have the necessary skills and competencies required to meet the evolving needs of our business in collaboration with the Tower Leads. 
• Engage with various vendors and Alliance Partners to obtain training tokens and other free training certificates and initiatives. 

Create and continuously update the curriculum for the respective towers and ensure that it is:

• Updated 
• Aligned to business objectives and global requirements
• Adherence is tracked and reported on
• Prepare training plans for the respective delivery areas and manage the execution thereof. 
• When new courses are needed, sourcing vendors, facilitators and materials.
• When necessary, design, develop and deliver training programs, including e-learning, virtual training, and instructor-led training, that meet the needs of our employees. 
• Evaluate the effectiveness of training programs and recommend improvements.
• Design and draw reports on completed training and interpret the data in a useful, simple format to be understood by business. 
• Prepare data analysis and insights from the reporting.
• Draw reports on Compliance training completion as according to the Business School policy and procedures.
• Drive Learning technology in the business unit where applicable.
• Manage the learning and development budget to ensure effective utilisation of resources. 
• Stay current on industry trends and best practices related to Learning and Development.  

Skill sets required:

• Team player who is willing to work hard to build strong and productive relationships at all levels across the firm
• Ability to translate a L&D vision into tangible deliverables; 
• Have a working knowledge of learning methodologies; 
• Project management and analytical skills; 
• People management experience
• Commercial mindset effectively utilising the expertise and resources available to deliver against the Advisory L&D strategy; 
• Ability to run effective meetings with stakeholders from all levels – structure and facilitate meetings, interviewing skills
• Advanced level of Excel and PowerPoint