Lab Coordinator ICT Services (2498) at Nelson Mandela University

CORE PURPOSE OF JOB

• The General Computer Lab Coordinator is responsible for the effective management, maintenance, and support of student and staff computer laboratories across the University.
• The position ensures that computer labs remain functional, secure, and aligned with institutional ICT standards to support teaching, learning, and research.
• This includes overseeing daily operations, coordinating lab assistants, implementing software and hardware updates, maintaining asset registers, and ensuring a high-quality user experience.

KEY PERFORMANCE AREAS

• Provides ICT support to students
• To manage the Student Assistants
• To oversee daily operations of all general computer labs, ensuring accessibility, uptime, and technical readiness.
• To coordinate lab usage schedules, access control, and security in collaboration with Protection Services and Faculty representatives.
• To Log CRM cases for Hardware and software issues
• To assist with student pins and passwords.
• To manage the installation, configuration, and maintenance of hardware, operating systems, and application software in Computer Lab
• To ensure timely resolution of technical faults logged through the ICT Service Desk.
• To maintain compliance with cybersecurity and software licensing requirements.
• To provide frontline ICT support to students and academic staff within the labs.
• To Train and supervise student lab assistants to ensure effective service delivery and adherence to ICT policies.
• To Facilitate user awareness on acceptable use, digital literacy, and responsible computing.
• To Maintain an accurate inventory of lab equipment and software.
• To Ensure adherence to ICT asset management policies, including equipment lifecycle replacement and audit compliance.
• To Ensure safe working conditions in labs in accordance with Occupational Health and Safety (OHS) standards.
• To Implement energy-efficient and sustainable ICT practices where possible.
• To Prepare operational and incident reports for ICT management.

CORE COMPETENCIES
Key Skills and Competencies

• Strong interpersonal, communication, and customer service skills, with experience in interviewing, supervision, and team coordination.
• Solid knowledge of information security, PC software/hardware, Windows and macOS environments, networking, Active Directory, and lab management tools (Deep Freeze, Delpro, Papercut, Veralab).
• Effective analytical and problem-solving abilities, including conceptual thinking and system integration.
• Proven organisational skills, able to manage multiple labs, meet deadlines, and operate under pressure.
• Experience managing budgets and understanding university (NMU/FTC) requirements and policies.
• Focused on continuous improvement and addressing client needs, with a commitment to innovation in ICT service delivery.

REQUIREMENTS

• Grade 12 or equivalent
• Information Technology Qualification will be an added advantage.
• Two to five years relevant experience.

Deadline:28th November,2025