Since 1994, South Africa has been using a multi-agency approach in its border management agenda. In this regard, seven Departments and Agencies, i.e. the Departments of Agriculture, Land Reform and Rural Development; Forestry, Fisheries and the Environment; Health; and Home Affairs; the South African National Defence Force (SANDF); the South African Police S...
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The incumbent of the post will be expected to perform the following duties; Provides onsite/remote technical support (1st/2nd line) for workstations, printers, and LAN infrastructure, ensuring minimum disruption to BMA employees. Assist and provide support on WAN/LAN and other technology as requested. Ensure calls are resolved within SLA and logging of calls when the Service Desk Agents are not available. Configuring new desktops, routers, modems, and similar devices. Updating computer operating systems and other important software, as needed. Install and configure desktops and network components, including CPUs, memory modules, hard drives, graphics cards, and network devices.
Ensure compatibility and compliance with manufacturer specifications and industry standards. Develop Standard Operating Procedures. Diagnosing and resolve network issues, including desktops, laptops, servers, networking equipment, and peripherals. Provide technical support to end-users, assisting them in troubleshooting desktop and network problems and optimizing system performance. Collaborate with other technical teams to resolve complex Network-related issues. Conduct Network testing and verification to ensure proper functionality. Plan and execute Network upgrades, including component replacements and capacity expansions, to meet evolving business needs.
Monitor Network performance and implement preventive maintenance measures to minimize downtime. Maintain an inventory of ICT Network assets, including documentation of specifications, serial numbers, and maintenance history. Continuous update of the ICT Asset Register. Implement asset management processes to track Network resources and ensure accurate record-keeping. Coordinate with procurement and finance teams to manage Network acquisitions, disposals, and warranty claims. Build and maintain relationships with all BMA business units for the purposes of expectations management and knowledge sharing. Provide advocacy on matters related to ICT Application and Adoption to empower the BMA stakeholders to make informed decisions.
Represent and participate in the organisation’s committees and tasks teams when required. Convene and attend meetings and present findings and business cases to relevant stakeholders when required. Implement timeous communication on progress and challenges in achieving the tactical work plans to impact stakeholders. Attend industry related forums, conferences, and workshops to gain industry insight for the purpose of business improvement.
Requirements
Undergraduate qualification at NQF 7 as recognised by SAQA in computer science, Information Technology, or a related field.
Certification in relevant networking technologies (e.g., Cisco CCNA)
4 years of experience as a LAN Technician or in a similar role.
Flexibility in working hours will be required to meet demands of the role.
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