Laundry Host at Hilton

JOB DESCRIPTION

• A Laundry Host is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience.

What will I be doing?

To be a passionate host at the hotel and ensure that all assigned laundry duties are executed efficiently and in line with our policies and standards:

• Ensure support is provided to the laundry function when required
• Be a reliable and motivated member of the Housekeeping team
• Communicate clearly and constructively with team members in all areas of the hotel to help deliver great brand-unique guest experiences at our hotel.
• Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in rooms cleaning, F&B service and stewarding
• Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
• Be aware of planned team meetings and learning sessions and attend as required
• Show interest in learning something new every day.
• Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day
• Volunteer to participate in company campaigns like Travel with Purpose or Team Member committees
• Execute duties as assigned by the Hotel Leadership team 
• Be open to acquiring new knowledge and skills in areas such as guest service, stewarding, kitchen or maintenance to be able to provide support to these departments where required, and at the same time improve chances of a faster career progression
• Organise your ‘work area’ to be able to execute assigned laundry tasks effectively & efficiently, to the required standard, and in line with our quality and service standards
• Ensure that laundry is completed in a timely and efficient manner, enhancing the guest experience at our hotel
• Carry out other cleaning duties as required (e.g. cleaning stayover rooms or public areas) and assigned by Housekeeping Team Leader or Guest Operations Manager. 
• In the absence of Housekeeping Team Leader, follow instructions of Housekeeping Supervisors in charge of their shift

What are we looking for?
A Laundry Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Ability to work under pressure
• Ability to work on own or in teams
• Respond to guest requests and deliver high levels of service
• Methodical and well organised

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous laundry experience
• Experience in a similar role