LDP Credit Team Leader (Equity Bonded) at The Coca-Cola Company

    Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Finance department. We are looking for talented individual with relevant skills and experience for a LDP Credit Team Leader role, which is based in Bedfordview. The successful candidate will report directly to the Credit Manager LDP Operations.

Key Purpose:

• The primary purpose of the LDP Credit Team Leader is to:
•  Drive the delivery of CCBSA’s required working capital targets through the development and implementation of the Credit Business plan for the LDP Book.
•  Manage the CIC LDP Credit team in implementing credit processes appropriate to CCBSA’s Route to Market Strategy and in support of our competitive market position.
•  Support the team with the timely collection of customer payments through regular and focussed engagements.
•  Promote increased profitability through the management of customer credit risk profiles in accordance with CCBSA’s Credit Policy and Procedures.
   

Key Duties & Responsibilities  

•  Key Outputs and Accountabilities
•  To manage Credit’s KPI’s for LDPs
•  Monitoring of the LDP debtors book status and support the identification of gaps and define corrective actions for CIC LDP Credit team.
•  Manage and control credit limits whilst minimising exposure to bad debt.
•  Evaluate new market credit requirement and propose methods of risk assessment in maintaining credit risk at acceptable levels.
•  Performance of root cause analysis and implementation of process improvement initiatives to enhance future efficiency.
•  High and regular engagement with LDP customers to ensure a high customer service ethic and minimal business interruption
•  Responsible for educating both internal and external LDP customers on credit policies and procedures.
•  Support the development of a continuous improvement mind set within CCBSA Credit, continuously driving to improve processes and reduce costs.
•  Support the implementation and maintenance of a strong system of governance and control within the CCBSA Credit.
•  Responsible for design and implementation of certain strategic credit projects and initiatives

People Management

•  Lead the team in accordance with IMP (performance management process).
•  Conduct regular performance feedback sessions with teams, including the use of recorded calls to provide constructive skills development sessions.
•  Interview new recruits in conjunction with HR.
•  Management of individual and subordinate performance management, career development and training.
•  Accountable for the adherence of subordinates to business processes (including systems and manual processes).

Judgement and decision making

•  Support the implementation and education of efficient and cost effective processes that facilitate the delivery of customer service excellence for LDP customers.
•  Collaborate with internal and external stakeholders for timely query resolution for LDP customers.
• Skills, Experience & Education    Qualifications:
•  B Comm or relevant Finance / Credit Management qualification

Experience:

•  2-3 years credit experience at a supervisory/management level
•  Superior knowledge of the National Credit Act
•  Superior knowledge of the customer credit risk environment and decision making tools

Competencies:

•  Strong bias toward customer service excellence
•  Results driven, bias for action and a passion for excellence
•  Ability to interact at all levels of the organisation and with external customers
•  Superior interpersonal skills and strong negotiation skills
•  Resilient, ability to cope and thrive under pressure
•  Decisiveness and ability to be firm
•  Ability to adapt to relevant legislation (Credit or Industry Regulatory Acts)
•  Superior business/ financial acumen to generate insight and add value
•  Attention to detail
•  A high level of general computer literacy