Lead: Consumer & Retail Transport at DHL

Role Outline

• To assist the BU Director in managing the national transshipment (TSP) network and associated service providers in such a way that DOT and DOD service levels of customers will be maintained. To monitor the flow of documentation, ensuring POD processes are completed correctly. Discrepancies reported timeously by TSPs and resolved. Monitoring the on-time arrival of inbound arrival of loads from MW to TSP depots. Monitoring returns from the depots back to MW. General relationships management between TSP service providers and DHL. Responsible for all secondary transport and cross docks under C&R as well as the Control Tower Operations for C&R customers.

Key Responsibilities

• Interface to planning, warehousing, customer services, GRA, Stock control, transport and accounts internally
• Engaging with customer related issues regarding the TSP depots.
• Ensure that the daily communication from the TSP meets the requirements of DHL clients
• Ensure compliance to standard operating procedures (SOP's) and company policies
• Responsible for stock related issues and stock losses - reporting of 999s Account weekly to TSP depots and resolution of issues
• Direct the daily activity to ensure a safe, secure, clean and fair work environment for team members
• Management of POD and transfers of the TSP depots
• Operational continuous improvement
• Budget/Cost Management
• Preparation of KPI's
• Management of third party staff for TSP where applicable
• Overall control function of the TSP Function
• Liaises closely with the planners and systems managers regarding DOT and DOD deliveries
• Budget/Cost Management
• Customer specific procedures

Skills/Competencies

• Good written and communication skills and understand basic arithmetical principles
• Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point.
• Excellent interpersonal, leadership, motivation and planning skills
• Ability to co-ordinate all staff and assets in warehouse department
• Person should know what products are handled by the Company
• Person needs good understanding of distribution and transport methods
• Person should be able to enforce health and safety procedures and identify hazards
• Knowledge of client’s requirements and customer needs
• Person should have a good understanding of quality as a key value
• Awareness of importance of security
• Operational knowledge and understanding of service delivery
• Ability to understand instructions and to accurately carry out instructions - must listen effectively and convey ideas logically
• React to customers in a courteous and professional manner and maintain at the highest level
• Person should be able to propose different solutions to problems - must be able to act of their own without being urged to do so
• Knowledge of logistics market trends, opportunities and challenges
• Commercial breadth, i.e. general management experience
• Strategic tools/techniques approaches and strategy determination

Qualifications/Experience

• Grade 12 / Matric – Essential
• Logistics/Warehouse Management diploma - Desirable
• Relevant Degree or Qualification - Desirable
• 3 years’ experience in Transport Management