Lead Digital Manager (Platforms) - Western Cape at Flash Group

RESPONSIBILITIES:

Interact with Technical Teams and Manage Integration:

• Collaborate with technical teams to ensure seamless integration of virtual products onto Trader devices.
• Coordinate with developers, engineers, and product managers to establish integration requirements and timelines.
• Provide guidance and support throughout the integration process to ensure successful implementation.
• Conduct regular meetings and maintain open communication channels with technical teams.

Integration and Launch of Products:

• Take ownership of integrating and launching various products onto virtual channels, ensuring smooth deployment.
• Develop a thorough understanding of the virtual channels and their technical requirements.
• Coordinate with cross-functional teams, including product management, marketing, and customer support, to facilitate successful product launches.
• Conduct pre-launch testing and validation to ensure compatibility and optimal performance.

Device Hardware and User Experience:

• Understand the hardware specifications of mobile trading devices and provide input to enhance the customer experience.
• Collaborate with hardware engineers and design teams to optimize the device's user interface and functionality.
• Conduct usability testing and gather user feedback to identify areas for improvement.
• Continuously monitor industry trends and technological advancements to propose innovative enhancements.  

Quality Assurance and Maintenance:

• Play a pivotal role in quality assurance throughout the product lifecycle, from development to maintenance.
• Develop and implement quality control processes and standards to ensure product stability and performance.
• Collaborate with testing teams to define test cases, conduct testing, and identify and resolve issues.
• Monitor and analyze performance metrics to proactively identify areas for optimization and improvement.
• Coordinate with development teams to address bug fixes, implement updates, and ensure smooth product maintenance.

Device Strategy:

• Develop and execute device strategy plans aligned with business objectives and customer demands.
• Define device rollout and maintenance schedules, considering factors like market demand, product lifecycle, and technical feasibility.
• Plan and coordinate solar migration strategies to ensure seamless transitions for traders.
• Oversee firmware updates and ensure compatibility with virtual products.
• Manage different app versions, ensuring backward compatibility and a smooth transition for users.

App Security and Features:

• Collaborate with cybersecurity teams to ensure app security and protect sensitive user information.
• Stay updated on the latest security standards and best practices to implement appropriate security measures.
• Define and manage password management protocols and encryption standards.
• Coordinate with design and development teams to implement user-friendly app features and optimize the user experience.
• Oversee the development of slip templates for traders, ensuring accuracy, compliance, and ease of use.

Build team and people capabilities through:

• Providing real-time, ongoing coaching and feedback to team members throughout the year
• On-time completion of performance management activities including regular 1:1s and Bi-annual performance reviews through GPS
• Supporting employee development including facilitation of career development conversations and crafting development plans for current and future needs
• Taking action to hire and retain high-performers and address poor performance
• Proactively manage change initiatives within the team including sufficient planning/ preparation and communication to minimise disruption and support employee adoption.
• Role modelling the behaviors that support and drive the Flash culture and values

Requirements

MINIMUM REQUIREMENTS:

• Bachelor's degree in business, Technology, Computer Science, or a related field.
• 8 – 10 years’ proven experience in strategically managing digital platforms, preferably in the South African retail or financial market.
• Deep understanding of the South African financial landscape and the dynamics of different merchant channels within the informal economy.
• Strong analytical skills with a data-driven approach to decision-making.
• Demonstrated ability to craft and execute strategic initiatives that drive platform growth.
• Excellent leadership and communication skills to collaborate effectively with cross-functional teams.
• Familiarity with user experience (UX) design principles tailored to the South African audience.