Lead IT Support Technician - Makhanda at Rhodes University

Main Objectives

• The main objective of this job is to manage service delivery and administration of the Support Section within the Information and Technology Services Division.  This is to ensure the delivery of a high standard of service to the University’s IT end users, offering the most efficient solutions in the least amount of time.

The Requirements
Grade 12 plus 7 years’ plus seven (7) years relevant experience where such experience includes: -

• Previous experience working in a service-related environment where the critical focus has been planning and organizing service delivery within an IT environment.
• Previous administrative experience.
• At least one (1) year of supervisor experience OR the RU Supervision Certificate and experience mentoring of Tech I and Tech II staff.