Lead: Operational IT at The Coca-Cola Company

Job Description    

• Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Lead: Operational IT, to join the Enabling Technology team at CCBA. The role will report to the Group Head: Technology Enablement.

Key Purpose:

• To provide end-to-end ownership and governance of IT operations, ensuring reliable, secure and high-performing technology services while driving operational excellence, service maturity, risk management, vendor optimisation and continuous improvement.

Key Duties & Responsibilities    
Key Outputs and Accountabilities include, but not limited to:

• Stable & Resilient IT Services: Ensure reliable, secure and high-performing IT services that enable business operations and minimise disruption.
• Operational Excellence: Improve IT service effectiveness through proactive management, standardisation, automation and continuous improvement.
• Service Governance & Performance: Strengthen IT service ownership, governance, reporting and accountability to improve service delivery outcomes.
• Business Enablement: Enable business productivity and digital initiatives through scalable, fit-for-purpose technology operations.
• Risk & Compliance Management: Maintain secure and compliant IT environments that protect business operations and reduce operational risk.
• Vendor & Service Optimisation: Improve vendor performance, strengthen service partnerships and maximise value from technology investments.
• Operational Maturity & Capability Building: Develop IT operational maturity, enhance ways of working and build capability across teams and service partners.

Skills, Experience & Education    
Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, Engineering or related discipline.
• Postgraduate qualification advantageous.

Experience:

• 8–12 years’ experience in IT operations, infrastructure, service management or technology delivery.
• Experience owning IT services and operational performance.
• Experience managing vendors and outsourced service providers.
• Experience supporting complex, multi-site operational environments.

Skills:

• IT service management (ITIL practices)
• Infrastructure and technology operations
• Incident, problem, change and release management
• Operational monitoring and performance management
• Cybersecurity and risk fundamentals
• Business continuity and disaster recovery
• Vendor and SLA management
• Technology lifecycle management
• Strong operational ownership and accountability
• Strategic thinking and business orientation
• Analytical problem solving
• Continuous improvement mindset
• Strong stakeholder engagement and influencing skills
• Ability to simplify and standardise complex environments
• Collaboration across business and technology teams

Deadline:3rd September,2026