Leads Consultant: Sanlam Direct Cape (PG 6) at Sanlam Group

What will you do?

• The core focus of this role is generating quality sales opportunities for the Distribution channels.

Key responsibilities for this role are;

• Achieve the minimum production norms & targets set
• Quality outbound calls to clients with the aim of creating quality sales opportunities
• Adhere to the quality standards of the Sanlam Direct CCC
• Record client information and requests on the Sentrix system
• Handle and appropriately refer customer complaints and objections

What will make you successful in this role?

Qualification & experience 

• Matric (or equivalent qualification)
• Call Centre experience (Outbound would be an advantage)
• Previous financial services experience will be advantageous
• Minimum 3 years Call Centre experience

Knowledge and skills 

• MS: Office (Excel, Word, PP, Outlook)
• Knowledge of Sentrix

Core Competencies

• Cultivates Innovation
• Client Focus
• Drives Results
• Collaborates
• Flexible and Adaptable

Personal Attributes

• Plans and Aligns
• Communicates Effectively
• Action Orientated
• Optimising Work Processes
• Treating Customers Fairly